Uplisting

Vorteile

I love how uplisting connects with AirBnB & Booking seamlessly, the integrated all in one inbox absolutely amazing as well makes it easier for my team to access everything in one area. I'm happy with the support as of now, the team is always on it and from the start [SENSITIVE CONTENT HIDDEN] has helped our team from the beginning, to onboarding, questions, and any difficulties we've had. I've worked with so many other PMS/Channel managers and have been hopping around with massive frustration, I'm glad I can finally end the headache of timewasting of switching every 6 months to a new PMS with one I can finally call home. Thanks [SENSITIVE CONTENT HIDDEN].

Nachteile

The onboarding with VRBO is slow but this is mostly issues with Homeaway rather than uplisting, also some third party pricing tools have to be tweaked around to be able to customized with uplisting so you don't get the full ability of some apps, also they don't have a widget for direct bookings on website (their new link payment makes up for this in some way but not if your a marketer wanting to send traffic) however, the [SENSITIVE CONTENT HIDDEN] has mentioned that this it is something that will be coming out soon so Im looking forward to seeing that and their app in action.

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Vorteile

Most of the channel management tools are very similar in product scope. At their most base level, they all provide calendar synchronization, unified inboxes, and message automation. The features that sold me on Uplisting were the direct feed to the Google Rentals platform, easy to use in-system cleaning scheduling and management, and integration with other important tools like PriceLabs and Zapier.

Nachteile

The price is the biggest con for me. With only one listing $100 / month is on the more expensive side, but I can add up to 5 properties for that price, so as I grow, it will become more economical.

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Vorteile

Has most of the features I want for a low monthly subscription.

Nachteile

Customer service and usability. The day-to-day usability is very good. But when you get into the details like setting up a direct booking site the help articles are helpful but always seem to be lacking some key info. For example if you want to change the URL of your booking site you can't get the TXT DNS file to verify the site automatically, nor can you add SSL automatically. You need to contact support for both of those. If you want to edit the site you'll need a link that you can only get from support even though it belongs on the direct booking site page.
So then let's talk about support. Tech's are helpful and friendly but ONLY available through chat. That would be fine except if you open a few chats such as if you encounter different issues at different points while you are onboarding, and the agent doesn't close it you might not be able to chat again. So you'll go to email and respond to an email of the chat. That's great, except when that agent is not working. Then your request sits on their desk for hours or days. AND to make it worse, they have no after-hours agents so if you are working on your website at 8pm EST on Tuesday and you just need that TXT file....sorry, you're out of luck until AT LEAST the next day. OK so you're more patient than I am and you wait until the next day. Only to find that your request is not answered because that agent is off-duty on Wednesday. But you couldn't have known that. BS. TLDR is you HAVE to work with the support agents to do anything of any consequence besides basic booking management BUT they aren't available all day AND your request can EASILY go unanswered because they don't properly centralize their tickets. It has serious potential but the CS aspect is a real deal-breaker. I'm only sticking around because it seems to work well in general and switching would be cumbersome. But I'm looking....

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Vorteile

It keeps everything in one once, keeps all staff in communication and has every platform I treated.

Nachteile

The app is not for use with every function and it would be so much better if it is

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Vorteile

Ease of use and integrations with Vacation Rental systems is great

Nachteile

No integration with Breezeway. Really, really, really bad support. impossible and if it does not improve will be the reason myself and i suggest many others will have to look at other systems.

Vorteile

The only Pros is sales man [sensitive content hidden]. After you get nothing.

Nachteile

- No support
- - very dangerous functionality, in calendar, it may close all your rooms if you move a guest from ine room to another. And in the company nobody cares of anything.

Vorteile

Calendar optics are great.
Ease of setting up.

Nachteile

Poor customer support.
Guest messaging is clunky.

Vorteile

You can integrated multiple platforms. keep calendars in synced and everything in one place.

Nachteile

Need to have more calendar syncing platforms added. Like HipCamp

Vorteile

Not only did I pay $100 a month for one property, but its malfunctioning cost me thousands more in lost bookings. Plus the hours of frustration trying to get help from their “support” team. DON’T use this.

Nachteile

Lack of support. It was abysmal. Got worse

Vorteile

Easy initial setup and use. Onboarding support. Great Airbnb integration. Automation of messages.

Nachteile

The app is still very basic, so you often need to switch to the web version for some tasks. Messaging does not keep up with the capability of Airbnb ie does not show images. Integration with VRBO has limitations which affect the completeness of VRBO listings.
Connected with Google travel but have absolutely no way to verify if I’m actually listed. (It says it’s listed but cannot find listing after hours of searching)
Support hours do not line up with international time zones.
Lack of support during off hours and weekends

Vorteile

The software is easy to use set up and operate. Integration with OTAs and other software is simple and has a very strong API

Nachteile

Nothing really all is very good, the new upgrades coming for Insights are exciting

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Vorteile

Managing all my channels in place is beyond helpful.

Nachteile

Customer service is lacking. Can take up to an hour to get an answer via chat. Most times the answer they give is either a link to a page I have already read or so vague is of little value.

Vorteile

Platform /calendar integrationSo easyCommunication with uplisting staff is wonderful

Nachteile

I can’t think of anything they need to improve

Vorteile

Ease of use, phone call to set up and explain

Nachteile

Some basic features missing, such as markup on Direct booking website.

Vorteile

I like that Uplisting is clearly not a one-size-fits-all software. It CAN be what varying properties might need to be.

Nachteile

I think my biggest pain point is, it is not app-friendly. Coming from Guesty, which IS app-enabled, it was a step down. At the time of my onboarding, not being able to create lock codes for my guests easily was a close second, although now that creating locks is much easier.

Vorteile

Uplisting is a beautifully conceived and powerful software solution that seems to have grown from the ground up with an eye toward scalability and the frequent implementation of new features. There's no extra BS that isn't useful or doesn't work, so it does what it does extremely well.

When I started into short term rentals in 2016, Uplisting was newer and I ultimately chose a different product that had been around much longer and was more feature rich. However, it became a headache to use, was slow, buggy, and poorly conceived. I switched to a second product, then a third and experienced the same issues -- software bloat, an unintuitive interface, and a glacially slow development process where even critical bugs could take weeks or longer to sort out, and promised features routinely wound up months to even years behind.

Finally I rediscovered Uplisting. Since I first looked at their product, it's grown faster than nearly any other competitor in the market. The team answers questions comprehensively and immediately, bug fixes or small feature additions seemingly happen overnight, and large features roll out on a bi-weekly to monthly basis. This is absolutely fantastic.

I needed automated reviews, automated messaging, API integration to VRBO/ABB/Booking, a useable app or mobile friendly web site, integration with dynamic pricing, and a direct booking platform. Uplisting has it all, with the exception of the booking platform which is right around the corner.

Nachteile

I can't really ask for much more aside from perhaps a really good booking metrics section. However, with a little elbow grease and smarts, you can leverage its Zapier integration and create your own metrics and booking analysis for free, plus a host of other things. See below.

Vorteile

Ease of use, excellent support and cost effective

Nachteile

The app but in progress to be updated now

Vorteile

- Fast & reliable at syncronising bookings across channels - I switched to Uplisting from another channel manager that didn't syncronise fast enough and caused me to recieve double bookings.
- Integration with Stripe, reporting invalid credit cards back to Booking.com and automatically charging on Booking - saves me a few minutes on each booking.
- Automated messaging - works with both Airbnb and Booking.com. Guests love the instant confirmation message after booking, which wasn't always possible. I also have a scheduled message for after checkout - asking the guests for feedback and a review.
- Clear roadmap of development (they share their plan trello.com)
- Fixed price per listing
- Instant support via intercom

Nachteile

- No mobile apps, but the website is mobile brower friendly.
- Automated messages could be improve with some more customisation options.

Vorteile

Uplisting is a terrific management system. Has all the features you would expect and continual improvement behind the scenes continues providing users with updates . Pricing is extremely competitive

Nachteile

To move to say a month or 6 forward you need to click on a button repetitively - a scroll bar would be better as Kigo had

Vorteile

I used many of property management software, they all have some good features and some useless ones. But Uplisting is more like a reliable real personal assistant to me. Maybe that is the AI...
Especially the
1. Automation-Each reservation it helps to send out 7 emails to the guest.

2. Auto price mark up- It sends out the percentage that I would like to mark upon each channel after I set up the base price

3.Real-time sync speed. Believe me, This is more important than anything else. No more overbooking so far

4.The response time- Even though they are not based in the US, but the quick response when I have questions is really helpful.

5. I like the video tutorials they make for new feature release.

Nachteile

There are some features comes really handy that Uplisting is still developing are:

1. Website, I would like to have a website building tool to create my personal booking page, they said that they will release the feature around March 2020.

2. I would like to send out guests quotes with all the price break down before I really create a reservation to them.

3. I would like to edit the daily price or the total amount after I select the dates, or discount the price on percentage.

4. I hope there is a simple beep sound while there is a new message.

Vorteile

The number "1" feature for us is that if a client books one of our units, Uplisting immediately blocks the dates on all platforms. We used to (occasionally when doing this manually) end up having another party book the same days and than the trouble of cancelling one party over the other ....
Second item that we love; the calendar updates. One area, one entry and ALL platforms are updated. It would take a whole day to go from platform to platform and do this manually.
These two items alone, make Uplisting indispensable to us.

Nachteile

I wish I could have everything I have on my laptop mirrored on my iPhone. But .... is that a CON? Not really.

Vorteile

Uplisting has an intuitive and logical user interface. Other STR management platforms are confusing and difficult to use. Uplisting helps me effectively manage listings, reservations and pricing. I am also excited to use the newly-introduced reservations widget.

Nachteile

It'd be nice if Uplisting provided the ability to more tightly integrate the direct booking/reservation features with my custom website to provide visitors with an uninterrupted user experience and interface.

Vorteile

The software is user-friendly, it's comfortable to use. It has all the functions, that are needed to manage the short-term rentals. Also, we like integrations with Zapier and Stripe. The most thing, we are happy about is the team, who are working there. They help in every situation and pay a lot of attention to the client. Also, they are working on new features, that are needed for this business. Big thanks to the team, you are working great!

Nachteile

The cleaning schedule can be improved, if you have a lot of apartments, it's not comfortable to use. Waiting for the app, because most of the work is done on a mobile phone. The integration of the website would be nice to have.

Vorteile

Easy to get an overview of reservations, easy to change rates

Nachteile

Would like more customization in the look of the dashboard. Difficult to see if any reservations have special need. How about letting me color the reservations based on my wishes?

Vorteile

I’ve used this from its MVP and it has gotten better with each iteration. Great customer service and reliable software.

Nachteile

My only issue being a longtime user is that the pricing structure changed and I’m paying more now than I did in the past but there are more features.

Vorteile

Direct booking website. Low monthly fee. Nice looking user interface.

Nachteile

Customer service was not available during most of the day in the United States. Response to questions usually took 24-48 hours. Poor reporting features and overall ease of use. Limited features in app. Calendar started on Monday and not Sunday.

Vorteile

Initially they were a great company and great product. Text message capabilities and pricing.

Nachteile

Took them years to develop needed updates to their software including a working app to even see your calendar. They still to this day have a very limited functional application. Expect to use a computer for everything you do on Uplisting.

Pricing - So they keep coming up with new features but even for those who have been with uplisting since the beginning, they want to nickel and dime you for what they consider an "upgrade" which compared to other providers is just standard offerings. For example: They charge you $1.25 PER reservation for their security check, $7.00 per a property for security deposit collection, $10 per a month for advanced reporting for owners (owners dashboard) which all other providers have standard, along with other nickel and dime upgrades, and their latest smart lock integration for $10 per a lock, per month (airbnb will be offering this option free in the near future).

Just a heads up which is very important. They ONLY payment provider they use for direct bookings is STRIPE. They refuse to connect to any other providers due to large kickbacks. Stripe does not allow for free cancellations for guests so this is something you can't offer to your guests when booking direct.

When you compare this to other providers, it's better to pick the bigger providers as they offer built in accounting, detailed owners' dashboard, professional website direct booking website builder/website.

I have tried to reach out to uplisting to help but they are now at a point of not really caring about the customers and we are more considered as a number instead of when I initially signed up.

Vorteile

Versatile. More functions than the competition.

Incredible customer support. Educated, informed, skilled and knowledgeable staff with quick answers and solutions.

Nachteile

Could do with more channel integrations - not just iCal.

Vorteile

Uplisting allows me to manage my portfolio effectively

Nachteile

I sometimes need to use my laptop because the app doesn’t enable certain features

Vorteile

Very functional and good value for money

Nachteile

Nothing. I am extremely satisfied with Uplisting

Vorteile

Uplisiting is indispensable for me, organizing all bookings and automating messages. Its integration with smart locks, easy direct booking page and an app (even though still very basic) make it a valuable tool. Overall, highly recommended.

Nachteile

Two suggestions for improvement: a) Enhance the app's capabilities, and b) Integrate guest ID verification for all guests, not just the main one, which would be crucial for certain countries.

Vorteile

Easy to understand and use. There are so many features that help provide a 5* service.

Nachteile

Not a con really, but I haven't made the time to work through all the features.

Vorteile

Integrates with almost all of the big platforms and pricing engines.
Great automated customer email system.
Easy to update pricing and add different pricing to different platforms.
Includes deposit protection (pre-authorisation) with Stripe so don't have to manage damage deposits any more. Can ask guests for ID verification - also very helpful.

Nachteile

Only gripe - Managing payments and booking deposits for direct bookings (bookings outside of the main platforms) is their only weak point.
Haven't had as many direct bookings through their web platform/portal as would have hoped.
Phone app could be more user-friendly.

Vorteile

I researched dozens of property management systems in depth and UPLISTING had all the features that were important to me. They offer a small business discount if you have less than 3 properties to manage making them affordable. The customer service is A+. I have been very happy with my experience and recommend this software to others operating vacation rentals.

Nachteile

I cannot think of a con. Other than VRBO being a pain when you use a PMS, but that is not the fault of UPLISTING.

Vorteile

we like that almost everything can be shown in the one place

Nachteile

Data doesnt pull correctly, VRBO wont link with account, had multiple accounts of the help bots and people not understanding whats being said. People in the team cant get full access despite being given full access meaning they can only see the calander not the whole screen as the owner

Vorteile

Unified calendar in box and messaging and easy to set up direct booking sites.

Nachteile

The VRBO integration isn't great. No picture captions.

Vorteile

Good customer service and compare eviivo much easier to use

Nachteile

Cannot check guest in and out via the app but only desktop

Vorteile

It’s ease of use. The website is great and the staff helping with set up and great.

Nachteile

The mobile app. It has nothing and makes it critical that you use the laptop.

Vorteile

Ease of setting up initially. Good interaction once you understand how to use it

Nachteile

No Phone Number!!!
Chat box is rubbish - says 20min wait and takes an hour.
Once you are connected to a person they take 10 mins a question

Vorteile

Uplisting makes our jobs coordinating guest check-ins/cleanings simple and allows us to only communicate with guests for nice things instead of routine things that Uplisting automates. Cleanings, door codes, communications, everything is automated through Uplisting and we love it for coordinating VRBO, Airbnb etc. Uplisting even lists you on VRBO automatically using your Airbnb listing info, which instantly gets you 20-40% more bookings!

Nachteile

The previous messaging app was not very full featured, however since the new releases put out in the last year, the messaging app is amazing now.

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Vorteile

Easy to use product, that allows me to manage everything in one place.

Nachteile

Some of the integration with certain online travelling agents could be better. I would love it if you could do EVERYTHING in one place but in some cases I have to go through an OTA

Vorteile

Uplisting has been a great Vacation Rental platform for starting with 5 properties and growing to now 15. It is simple, easy to navigate, and plays nicely with other systems.

Nachteile

It does not communicate or work well with Quickbooks. Reporting is limited.

Vorteile

Very efficient and effective tool. It makes managing my business so much easier.

Nachteile

The complexity of keeping track of which features are integrated with which channels, is a pain. Although this is not Uplisting's fault- it is really due to the limitations of the channels.

Vorteile

Great customer support, intuitive UI, love iot!

Nachteile

The software is comparatively new, but they are growing so well! They'll leave the comp far behind

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Vorteile

1. Great customer service.2. Features that are beyond what many of the other PMSs provide.3. Constantly adding features that we the hosts ask for. Very hands-on leadership.

Nachteile

There are a couple of features I am looking forward to:1. They are working on making the calendar more user-friendly.2. I would like to see integrations with some of they accounting software out there like Stessa.

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Vorteile

Uplisting is easy to use, does what it is supposed to, was easy to set up and the chat function always provides the answers to any questions you have.

Nachteile

I had a couple of issues with Uplisting not being linked with booking.com properly to begin with and I didn't realise for a few weeks but this has now been rectified once I raised the issue with them.

Vorteile

All in one functionality. Multiple features

Nachteile

Setup was difficult with VRBO with already booked rentals that are converting to Uplisting as channel manager.

Vorteile

Clear screen and easy to navigate software.

Nachteile

More time on onboarding would have been helpful, especially tips on how to navigate common issues with Airbnb, Vrbo and Booking.com

Vorteile

This system has so much potential - lots of neat features like direct booking websites, deposit systems, automated messages (if it is working). Great integrations with platforms (except VRBO). Great pricing control. Really nice 'how to' videos by the founders for most setup needs...

Nachteile

The design is not responsive - so we can't use any of the features of this software on our mobiles, that's right: none at all, not even when you're in a bind and can't get to a desktop.

The mobile app that does exist is less than minimal only allowing you to message guests: BUT:
- the saved responses don't work
- it doesn't load previous conversations
- you can't see when a guest has sent a messages (could be a minute ago, could be 1 day ago).

The automated outbound messaging system doesn't work for last min bookings so guests are left without checkin details and info about their booking (!)

The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be).

The customer service has real people (which I suppose is a plus) and they do try to help, but 9/10 they don't know how to help and even take around 1-2 days to respond to you.

They don't run customer service for a hospitality software on the weekends, which to me makes no sense as their customers are all using their platforms on the weekend...

All of this compounds to make it really hard to use. Leaves an awful lot to be desired.

Vorteile

I have been doing serviced apartments for nearly 3 years now. I am still new, still learning and adapting. I have been with 2 other PMS's. I left the first one because they started off well, but kept taking away features and adding them as an add-ons, and the UX/UI kept changing- I felt like I had to keep re-learning how to use it. The second one, they promised me the world and hyped up their software, but in reality it was just no good. Uplisting was recommended to me as easy-to-use and alot of features. I'm happy I was sent in the direction of Uplisting. The ease of use of the software couldn't be easier. The features included are excellent. They are always adding new stuff. The customer service team actually work for Uplisting and aren't a hired team reading a screen. As long as Uplisting stay on this path, I'm not going anywhere. Very happy! Keep up the excellent work guys!

Nachteile

I can't comment on cons. The reason being because there's nothing that comes to mind. The team are always implementing new features. And they listen and work on other features. It's not about "cons" and what's least to like, it's about how the team deal with it. And for that, I have no negative comments.

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