MasterControl Manufacturing Excellence – Bewertungsseite 3

MasterControl Excels as an eQMS

ITxM purchased the MasterControl eQMS suite in 2004 and has been using the platform for Document Control, Training and Nonconformance Management. The software is very user friendly, and the Customer Support from Sales through Technical Account Management is exemplary. Upgrading the software has become easier and easier over the years, and we have never had any questions about the installation or validation of the system from any of our regulatory inspections; and we have lots of inspections, assessments and accreditations. The annual User Summit allows customers from all industries to come together and discuss best practices and share experiences. I would recommend MasterControl for any size company, both regulated and non-regulated. And if you don't have the internal resources to install the software, MasterControl can assist by hosting the software for you.

MasterControl is the best!

Document management

Very happy!!

Excellent EBR Management Software

Absolutely love Mx! It has saved us so much paper.

Every person that I have ever dealt with or spoken to has been absolutely wonderful.

I am no longer a paper-pusher and my job has grown tremdously supporting several units and locations.

It is easy to grow the use of MasterControl as business needs grow

MasterControl provides the ability to create custom electronic forms; provides out of the box solutions such as: Audit, Supplier and Training. These are a few of the functions that have provided us the opportunity to use MasterControl to improve and automate many processes that use to be paper.

MasterControl is also very focused on Voice of the Customer; there are multiple ways for users to provide enhancement requests; to provide feedback on new features and to let MasterControl know how they are doing as a business partner. The great thing is; the MasterControl team actually listens and acts on the VOC they receive.

One big thing that I learned on my journey with MasterControl (I have been Sysadim for this product since 2005) is when you are setting the system up; think a bit into the future. When we setup MasterControl in 2005, the intent was to use it to control documents and training only. The use of MasterControl thru out our business grows more and more every year. (CAPA,NCP, Preventative Maint, SCAR, Audit, Supplier Qualification etc. )If I would have thought a bit into the future growth potential of the product; I would have set some things up a bit differently from the beginning to allow for better communication with SAP as an example. All things can be updated or changed; but it is so much nicer not to have to if it can be avoided.

Training has also been key for us; obtaining training from MasterControl, attending their Summit, attending RUG's all help to learn how to get the best out of the software. The Summit and the RUG's also provide a great opportunity to meet and talk with other users and learn from them. We often think of ways to use MasterControl; that MasterControl has not thought of yet.

Other software projects I have been involved in have taken a greater pool of resources to implement than MasterControl; this has also held true for validating upgrades of MasterControl.

Master Control Mx

My experience has been very positive, they are a company that truly listens to their user base

Productive tool in a heavily regulated environment; nothing gets lost; intuitive interface.

Mx Reivew JBA

The QA Review time of records was cut in half; we don't have to try and read different writing styles; everything is in one place; reduction of paper; storage space for records was reduced.Our overall experience with Mx has been very positive.

We being using MC for more than 10 years and it is great on Document Control.

Easy on the Process of Document change and control

This software is so easy to use and manage. As the Sysadmin Master Control make me look good!

I always ace my audits and auditors are so impressed with our system!

Our experience has been overall very positive throughout selection to implementation.

Efficency, increased compliance, increased visibility to users, ability to review and approve docs electronically on a web interface.

Looks better than it works

MaterControl is nice to use as long as you stay in the "Tasks" section, but most of the other functions are not very user friendly, even though the web design may be aesthetically pleasing .

MasterControl has been a tremendous asset to both companies where I used the software.

Superior document control, use of Forms within process workflows and training connection to documents. The software has been a great help with remaining compliant and addressing ISO and FDA audits. The Process Module allows us to create form workflows to address our business requirements.

Mx review

I am pleased with this system.

MasterControl

Mx manufacturing

17 Feb. 17 MasterControl Review

MasterControl customer support has been very responsive in helping us get our instance of MasterControl up and running. I feel safe knowing our quality documents are in a secure, validated system that I can access almost anywhere, and that they sit in a system the FDA themselves use! As a pharma/device company, the FDA's seal of approval on an electronic QMS system means a lot to us! I'm glad our company chose the gold standard eQMS to implement.

Bringing manufacturing into the 22nd century

Great customer service and after sales support. I would like more direct access to technical individuals but, understandably, they are gated behind first line support

MasterControl User for over 12 years

Very useful software for document control

MasterControl can be a little confusing at first, but once you get the hang of it you'll find that it's quite powerful

Albemarle implementation of Documents, Training, PM, Calibration and Custom Forms.

Because it is solving a complex set of problems, MasterControl software is naturally complex. Once the initial learning curve is past (which is helped by the training and installation folks from MasterControl), the design of the software is understandable. Initial installation of the software allows for mass uploads of existing documents and data.

When there are issues, caused by the software or by the customer, the support is second to none. Knowledgeable technicians are always available to help out, and with the help of WebEx and a telephone, it is like they are standing next to you. Support will generally solve a problem on the spot, and if that is not possible they will continue to follow up until a satisfactory solution is found.

Documentation is good, with tools like checklists you can used when implementing a new module. A negative is the reporting tool. While I understand it is written so that a general non-programmer type can use it, more advanced options are not available. We have solved this issue by using Crystal Reports for the more complex issues.

MasterControl does a good job of keeping track of what the current best practices are and integrating them into their software. If there are changes to the forms desired, they can be made by an experienced programmer, or can be contracted through MasterControl. The new forms design tool can make a non-programmer look like a professional for simple paper forms the user desires to turn electronic with routing, e-signatures and tracking completely available.

Mx

Review by Exception ha been game changer! So happy yo have been able to transition to that paradigm :)

Pharmaceutical company using MasterControl for multiple quality systems

MasterControl provides the ability to control our documents in one platform.

Samnie’s Review

My overall experience has been really good

Terrific document management system

We have used MasterControl for over 4 years with the Documents, Training and Processing modules in a regulated healthcare environment. With the assistance of the MasterControl implementation team, we customized the application to the needs of 15 Clinical Lab departments, 8 Pathology departments and 9 Hematology / Blood and Marrow Transplant services. We have eliminated the need for bookcases of binders with SOP's and procedures. Staff training and competencies are completed within MasterControl. Checklists of due dates for annual document reviews, staff competency checks, and even expiration dates of chemicals automatically are sent to the appropriate person's email account. Staff have access to all appropriate documents within their security level on any internet based OC within the organization. Reporting is very flexible and comprehensive to our needs and the needs of our many regulatory bodies making inspections. It takes some time to tailor the system, but the time is well spent, as the system will run on its own if build correctly with all the automations possible.

Goals

Getting off a paper based system

Batch review time

The experience has been positive.

MasterControl is an excellent tool with an outstanding customer care team!

Having all our quality documents, training, BOM and Suppliers in one SW makes quality management easier.

Mx is great

Excellent tool for keeping track of documents

Excellent

Great product!

Great for Easy Implementation

I have enjoyed using it and look forward to more features in the future.

MX application at Microbix

Mx Great Product

Great Document management and training system especially coming from a paper based system.

Assigning Training - no longer done manually. Easily run reports to perform audits.

Review of Manufacturing Excellence

Company sysadmin can build new template after being trained, whereas for other system it requires software company tech support team for every step

Perfect fit for Medical Devices

MasterControl QMS is a superior product!

ITxM has been using the MasterControl QMS platform since June 2005 (version 4). We now are on v11.2 and could not be happier with a software application. As a large multi-location company with 1,300 end users, we have complete control over document management, training and error management. Prior to implementing MasterControl, we received observations and recommendations from our regulatory agencies to better manage documents and training. Since implementation, we have not had one regulatory observation! We are even using MasterControl to manage processes other software applications managed, and are able to reduce the number of software applications we need to maintain, thus saving the company thousands of dollars each year. The MasterControl Customer Service and Technical Support is the best I have experienced with ANY vendor we have had over the years. MasterControl's success comes from its customer's success!

MX Review

Makes document management and sharing easy and centralized.

MasterControl Review

No more paer

Awl

Looking to switch over

Love it