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- Wöchentlich für 1-5 Monate genutzt
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Fantastic Tool
Vorteile
It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks.
Nachteile
Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again.
Antwort von WalkMe
Thank you for your feedback on your WalkMe experience! We¿re so glad to hear that you¿ve found our Digital Adoption Platform to be so helpful and easy to use. The recording error that you¿ve experienced with WalkMe isn¿t common, so if the issue persists please contact your CSM, our Support Team, or reach out to our Customer Community, and we will try to find a solution! Thanks again for your feedback and support.
- Branche: Medizinische Praxis
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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WalkMe - Performs as advertised
Vorteile
Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.
Nachteile
Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Amazing once implemented but hard to setup
Vorteile
The features are amazing and really helpful to users on your website once implemented.
Nachteile
Hard to set up and not very user-friendly.
- Täglich für 1-5 Monate genutzt
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Good Page
Vorteile
I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything.
Antwort von WalkMe
Thank you for taking the time to write this review, Jose. We¿re really happy to hear that your employees have found our platform to be so useful, and are taking the initiative to recommend to other employees.
- Monatlich für 6-12 Monate genutzt
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Great! Sets people up to succeed!
Vorteile
Simple. Easy to use. Really great customer service associates readily available to assist with questions.
Nachteile
It can be a bit complicated and confusing trying to create walk-throughs for processes that have lots and lots of steps.
Antwort von WalkMe
Pleasure to meet you, and thank you for sharing your feedback on WalkMe, Pascale. We¿re glad to hear that WalkMe is setting your people up to succeed. We hope that our recent (and continued) UX enhancements continue to improve the build process. Also, we hope our customer resources, like University, Community and Playbooks, provide you with everything you need to maximize the use of our Digital Adoption Platform. If you¿d like to learn me more about these resources, please email the WalkMe Community at [email protected]. Thanks again, Pascale!
- Branche: Halbleiter
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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WalkMe has been an exceptional tool that's added tremendous value for our training department.
Engaging tutorials for our users.
Vorteile
The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.
Nachteile
The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.
- Branche: Computer-Software
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Alternative for boring documentation
WalkMe has been good during the trial, it is a very powerful tool
Vorteile
At a glance, does what it needs to and helps guide users for learning complicated applications. There are a lot of use cases for it.
Nachteile
The recording aspect can be a bit of a challenge getting past legal departments that have various contracts and proprietary information to withhold.
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Guided User Support When They Need It
Vorteile
WalkMe definitely lives up to its name. The step by step walkthroughs is great support for users when they need it. Producing the content is easy.
Nachteile
Complex processes/steps need more expertise. My team has yet to check out all its features, but so far so good.
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Great product and customer onboarding is unreal
the product is great and really helps your user navigate your site, we deployed it for a customer portal to ensure that users could easily collaborate with our support team easily. They deploy really well and the customer engagement team is very helpful.
Vorteile
easy to use and deploy
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
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WalkMe review
It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted.
- Branche: Tiefbau
- Unternehmensgröße: 11–50 Mitarbeiter
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