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- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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ITS AWSOME
Vorteile
PHOTO IMAGES LINKED WITH PHONE APP ITS EASY TO USE THE FACT ITS ALWAYS BEEN UPGRADED FOR THE BEST OF USE.
Nachteile
NOTHING MUCH TO COMPLAIN JUST THE FACT IF IT HAD MINI VIDEO WOULD BE GREAT LIKE 30SEC SHOTS. ALSO I THINK SMS SHOULD BE LONGER MORE CHARACTERS. PHOTO IMAGE OF PARTS IN PRODUCTS WOULD BE GREAT ESPECIAL WHEN WE NEED TO SHOW A CUSTOMER WHAT THE PRODUCT LOOKS LIKE.
Antwort von Workshop Software
Thanks Lyn, appreciate your feedback.
I'm pleased that you find it awesome!
We will continue to add more value to Workshop Software over time, and I hope you continue to get more and more from the system.
All the best.
James Mitchell
CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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User-friendly!
I can now multitask and have greater control over my time. I can do things more effectively and efficiently with Workshop Software!
Vorteile
I am new user for this software and it really impressed me!
never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done!
Nachteile
the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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workshop software is easy to use and I save a lot of time having this program
Vorteile
I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect
Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have.
Nachteile
I can not pick any cons for workshop software
only that it doesn't do the work for me ;)
There has been twice in one year that i have had to phone workshop software due to an error
and i just had to wait a short time for them to fix the problem.
Antwort von Workshop Software
Hi Ria,
Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time.
All the best for your future success.
James Mitchell
CEO Workshop Software
- Täglich für 6-12 Monate genutzt
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Very easy to pick up and staff have answered all queries in a fast and knowledgeable manner
Vorteile
Ease of use and being able to order parts from the one place and track workshop income. Your able to view vehicles past service records which is handy when looking back to when certain repairs etc were carried out.
Nachteile
Only issue is we cant link our current accounting software to it (Reckon Quickbooks) would have to change our software and not easy to do at this stage due to using the same software for our other business's. Also it would be good if when you are completing a service that you could enter details in so that when the vehicle is next serviced they automatically come up on the new job card for items that need attention that were noted during the last service.
Antwort von Workshop Software
Hello Kael,
Thanks for your feedback, happy to hear that it's easy to use and that you've got great support.
All the best for the future success of your business.
Thank you
James Mitchell
CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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New to Workshop Software
Vorteile
Implementation was seamless and support was very helpful. The system is very easy to use and navigate around. Creating invoices in easy with the help of bundles and invoice templates. Job cards can be created from templates for the workshop guys to use. Enter supplier invoices is easy and then assigning them to a customers invoices makes for less data entry. Processing supplier invoices payments and reconciling Capricorn’s statement is uncomplicated and makes for an efficient way to process end of month.
Nachteile
Workshop to Xero intergration doesn’t allow for deposits made to invoices in workshop software to come through to Xero until the invoice is processed, making it unusable if the invoice isn’t finalised in that same month.
A little more direction with the intergration with zero would have been helpful, as some things that we were advised to do haven’t worked.
Customisable invoices would be helpful as the standards one is the system aren’t always suitable
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Good product, easy to use once you have had a good little play
easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to download any annoying software
Vorteile
I like that i can access it from any other computer, it would be good if you could access it at the same time while someone else was on it at the same time (different computer) and that it would automatically save and back up
Nachteile
When you accidentally void an invoice there is no back up anywhere and its just gone... that's disappointing that it can't be tracked back. I feel that everything should be backed up.
is there a back up area, that backs everything up??
Antwort von Workshop Software
Hello Neoton,
Thanks for your feedback. Great to hear that Workshop Software is easy to use.
You can access the system at the same time from a different computer, you simply need to add another user.
All the best for your future success with Workshop Software
Thank you
James Mitchell
CEO Workshop Software
- Täglich für Mehr als 1 Jahr genutzt
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Love this software. Easy to use , regularly updated
Able to use from any device. Great when mobile
Vorteile
Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good
Nachteile
Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version
Antwort von Workshop Software
Thank you for your review Gary, appreciate your kind words.
It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software.
Thanks again.
James Mitchell - CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Top notch affordable software that is easy to use
I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software.
Bogdan Bubalo
Woollahra Tyre Garage
Vorteile
Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use.
Nachteile
I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues.
Antwort von Workshop Software
Excellent, thanks Bogdan.
It's great to see Workshop Software adding great value to your tyre and mechanical business.
- Täglich für 1-5 Monate genutzt
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Intally good when started to use system and support poor
Vorteile
Booking Diary was quite good to use. Vehicle detail section good
Job catagory section good
Job reports function was good
Nachteile
Useability constant lose of information. Difficult to move around inside system. Fees charged to retrieve my info when we chose to move our software. Support was slow and staff on front line didn't understand system. Basic requests where given little to no response. I contacted cust support out of frustration via email and was contacted by the same staff member who was unable to help in the first place and was told he was to busy to talk to me. The lack of action / support was my main reason to change provider. This exercise has been expensive and time consuming .
Antwort von Workshop Software
Hello Jeff,
Thank you for your feedback.
I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone.
Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know.
I wish you every success with the future of your business.
Best regards,
James Mitchell
CEO Workshop Software
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Sewing machine sales & service and craft store
My business needs to track serial numbers both in sales and service, I also needed stock control.
Workshop Software does all of this and more and it's very intuitive.
I love it.
Vorteile
The search facility within this program is absolutely fantastic.
I can find customers, stock items or anything else just by typing in to the search bar.
Nachteile
The most annoying thing for me would have to be that I can't just go back to the previous section terribly easily.
E.G. create a customer then add one machine then have to go back to customer to add another machine.
Just a little bit cumbersome.
Antwort von Workshop Software
Hello Catherine,
Thank you very much for your feedback, really appreciate it.
In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team).
I look forward to seeing your ongoing success in your business.
Best Regards,
James Mitchell
CEO Workshop Software
- Täglich für Mehr als 1 Jahr genutzt
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mostly good
Vorteile
easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard
Nachteile
sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.
Antwort von Workshop Software
Thanks for your feedback Caroline, appreciate it.
Glad you find it easy to use and easy to search.
In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is.
I hope that Workshop Software continues to provide you great value and with you every success in the future.
Thanks again.
James Mitchell
CEO Workshop Software
- Branche: Maschinerie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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OMG IT SAVED MY SANITY!!!
It is making life much less stressful - love the integration with xero
Vorteile
We run a Husqvarna mower store and we were advised there was really only 1 option out there for us to run the shop. After 4months of tearing my hair out trying to learn a completely outdated product I thought there must be a better way. I searched for options and found Workshop Software - Its so easy to use - you can lookup products easily without needing to be a computer programmer! This compared to our previous software is a dream.
Nachteile
There isnt much I dont like. The end of day would be better if it told me how customers paid to make till reconicle easier but this is probably in there somewhere I just need to search a bit more
Antwort von Workshop Software
Thanks Sharon, appreciate the feedback and are humbled by the fact that Workshop Software has saved your sanity!
All the best
James.
- Täglich für Mehr als 1 Jahr genutzt
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I found it easy to use as i'm not computer boffin. When i ask for help the support is there.
My workshop runs smoothly, i have control over the order of parts and booking it to the clients.
I can link it with Zero to do my tax with ATO and it makes it easy on my bookkeeper as well.
Vorteile
it is easy to use and it provide me with what i need to do in my daily workshop routine. It counts my job hrs and parts to do the 40/60 ratio.
Antwort von Workshop Software
Hi Johan,
Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business and that you find the system easy to use.
All the best.
James Mitchell
CEO Workshop Software
- Täglich für 6-12 Monate genutzt
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Just the software i needed
Vorteile
Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful
Nachteile
Would like to group all pictures by vehicle number....view pictures by vehicle rego.
Antwort von Workshop Software
Hello Vikash,
Thanks for your feedback, great to hear that Workshop Software is just the system you need.
I look forward to Workshop Software providing you more and more value in the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Täglich für Mehr als 1 Jahr genutzt
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have enjoyed using this to keep track of work.
Vorteile
I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less.
Nachteile
I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot.
Antwort von Workshop Software
Hi Jenny,
Thanks for your feedback, glad to hear that you enjoy using Workshop Software.
All the best for your future success.
James Mitchell
CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Will never use another program for the workshop
Vorteile
The integration with our accounting software is seamless. Easy to input supplier and customer invoices.
Nachteile
I wish there was an option to include any workshop equipment purchased, ie. Hoists so they could be listed as an inventory item.
Antwort von Workshop Software
Hi Indra,
Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.
All the best.
James Mitchell
CEO Workshop Software
- Täglich für 6-12 Monate genutzt
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Easy to learn to use
Assisted with creating a whole new POS system
Vorteile
It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good
Nachteile
A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification
Antwort von Workshop Software
Hello Melanie,
Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team.
All the best for the future success of your business.
All the best
James Mitchell
CEO Workshop Software
- Täglich für Mehr als 1 Jahr genutzt
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Great software, I now capture and track my business much more extensively.
Vorteile
Its easy to use. I can track customers and their vehicles with ease and maintaining a client history that I never had before.
Antwort von Workshop Software
Hello Andrew,
Thanks for your feedback, great to hear that Workshop Software tracks your business.
I look forward to Workshop Software providing you more and more value in the future success of your business.
All the best
James Mitchell
CEO Workshop Software

- Wöchentlich für 1-5 Monate genutzt
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Easy to use I like it
The little I know about the application I definitely like a lot
Vorteile
Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is.
Nachteile
I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel
Antwort von Workshop Software
Hi Italo,
Thanks for the feedback. Great to hear that the support is good and you live the updates.
As for exporting to excel, you can do that under the "Actions" menu.
Thanks
James Mitchell
CEO Workshop Software
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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We are really enjoying the new software
Vorteile
It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome
Nachteile
Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating
Antwort von Workshop Software
Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback.

- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Most easy and user freindly software to manage
Most of the work is done in this software
Vorteile
Very simple interface to understand for every business man.
All the options to operate a workshop with scheduling and good customer support
Nachteile
There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance.
Antwort von Workshop Software
Hi Muhammad,
Thanks for your positive review, appreciate your feedback.
Just a note on the reminders, Workshop Software has quite strong capabilities in this area, so maybe that is an oversight, as we can certainly send recurring maintenance text messages or emails.
Thanks again.
- Weitere für Mehr als 1 Jahr genutzt
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Not great
Vorteile
Easy to use, this was quick to get the handle on. This was also easy for those who hated to use computers to use as well. Being able to log in remotely was great
Nachteile
Being able to talk to Zero and it didn't caused us major problems, wasn't multi branch friendly. We stopped using it and now use Xero only
Antwort von Workshop Software
Hello Tracy,
Thanks for your feedback, appreciate you taking the time to respond.
It's frustrating to hear that you had issues with Xero. Your feedback will help us learn and grow,.
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Transition from our old system was very quick and the 2 were so different, but the support was...
To early to tell
Vorteile
It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth
Nachteile
Once invoice processed it can't be changed
We would like to be able to go through a list of invoices and print a list of invoices numerically
Antwort von Workshop Software
Hello Leonie,
Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job.
Thanks again
James Mitchell
CEO Workshop Software
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Makes work easy
Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn and everything is only a couple of clicks
Vorteile
Easy to use and almost does everything in 1 program.
Good information on customers. Cars. Easy to check reporting
Nachteile
Be able to choose what info you want and make it more simple.
Be able to choose the layout you want.
Antwort von Workshop Software
Hello Neoton,
Thanks for your feedback. Great to hear that Workshop Software makes work easy!
I wish you every success in the future of your business.
Thank you
James Mitchell
CEO Workshop Software
- Weitere für 1-5 Monate genutzt
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Was chased like a mad thing to sign up. A soon as we had paid....nothing.
Vorteile
The marketing was attractive.
Nachteile
Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue..
Antwort von Workshop Software
Hi Steve,
I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to [email protected]?
There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra).
I hope we can find out what's going on and move forward.
Thank you
James Mitchell
CEO Workshop Software
- Weitere für 1-5 Monate genutzt
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Have had difficulty getting started. Still in trial stage.
Vorteile
Being able to find the history on all customer vehicles. Saves us having to use excel and access data bases for this information.
Nachteile
Working it with MYOB software - we need our accounting package. Inability to design our own job cards and invoices.
Antwort von Workshop Software
Hello Cheryl,
Thanks for your feedback, I'm sure that once you get past the initial learning phase that Workshop Software will be a great asset to your business.
If you need help, feel free to contact the support team.
All the best for the future success of your business.
Thank you
James Mitchell
CEO Workshop Software