4,5
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4,5
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Jason
  • Branche: Pharmazeutika
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 21.1.2020

Awful - complicated, clunky and ineffective

The system hasn't been useful: it is time consuming to upload and search for documents.

The aim was to have people in the business have access to templates and to use the system to generate contracts: it isn't easy to use so has not been adopted.

Finally, but crucially I don't have confidence when searching for documents that the results will be accurate: you can input several searches using the same search parameters and different results will come through.

Vorteile

Nothing - except that the customer team are friendly

Nachteile

I inherited this system and I'm sorry to say there are no redeeming features.
- complicated and feckless search function: on numerous occassions the same search parameters returned different results
- reporting system is complex and results are not user friendly : you're presented with a list of contract ID numbers so you havse no way of using the results usefully to identify the contracts you need
- customisation is laborious and rigid
- expensive: we are paying [SENSITIVE CONTENT HIDDEN] a year for 35 people to have access the system
- template generation tool: not user friendly, so others in the business can't make use of it (as was the idea)
- synch with DocuSign: again , so complex that noone in the business will adopt this system

Antwort von ContractPod Technologies

UPDATE - Earlier this year we launched a new template generator - Auto-Contract Desk (ACD) is an award-winning enhanced contract authoring and generation tool that helps business users quickly and efficiently create a high-volume of contracts, providing a more powerful and user friendly experience. Additionally, we have significantly improved our DocuSign integration capabilities. Our Customer Support team is available to offer more details on how it works!

Initial Response: We are sorry to hear you have been experiencing issues. Our Customer Support team has reviewed your comments and are actively working on a resolution. We will follow-up with you to further discuss how we can improve your experience.

Beantwortet am 19.5.2020
1 Bewertung

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