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Alle Bewertungen zu Groove Filter anwenden
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Simplified ticketing for small teams
Vorteile
Groove has some great features: Mailboxes (with assigned teams) with incoming email addresses for different topics, canned replies, tagging, assignment, email notifications. The interface is intuitive even for my veteran staff, and the Zapier integration is a bonus!
Nachteile
Groove lacks customizable embeddable web forms, so you are stuck with their big green "?" or a workaround via email Zapier. Reporting could be better - more details helps managers make better-informed judgements about staff performance.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy and affordable
Their support is AMAZING. They always respond quickly and friendly. Problems are quickly fixed. Suggestions are always considered. I often receive updates on my feature requests.
Vorteile
Groove is great value for money. Functionality is updated all the time. The new 2.0 software looks awesome and is easy to use.
Nachteile
It's still a bit limited in functionality, but that's nitpicking.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The simplest and most effective support software to keep track and communicate with customers
Vorteile
I like how easy it is to setup and get started. If you know how to use an email inbox then you know how to use Groove. It allows you to automate communication with your customers and keep up with any support questions they have. The add on's like Knowledge Base is great too so that you can add all the frequent questions and proactively provide answers.
Nachteile
It does need a lot better reports to understand how well support issues are being handles. I hear in the upcoming version this is a lot more powerful and has a lot more features.
- Branche: Computer-Software
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Quelle der Bewertung
The most easy to use and transparent support app
We've been switching from our previous (free) support system over to a new one lately.
After testing a dozen of different services in process, we instantly fell in love with Groove in just a few days of live usage – especially with the clean and modern interface and the knowledge base functionality. Even though Groove lacks a few minor features, we've been informed they are on the roadmap already.
In addition to this, Groove's got the most responsive and friendly team we've ever encountered, which is great and makes a lot of sense for a company creating a support system. Definitely not going anywhere anytime soon!
Vorteile
- Clean and modern interface
- Awesome knowledge base functionality
- Great support and development team
- Overall ease of use
- Lots of integration possibilities
- Best value for money
Nachteile
We've missed a few features from our previous system, such as a possibility to split tickets and a more functional rich text editor. However, the guys at Groove promised us they're planning to get this into one of the next releases :)
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Tool I use!
Vorteile
Easy to navigate and organize messages, love the accuracy when dealing with customer and that it integrates to my Slack
Nachteile
Wish it was easier to toggle between assigned users, now it is difficult to respond then have to go back in to reassign.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Helps keep prospects warm and up to date.
Use it every single day, could not do my job without a tool like this. Support is very quick to address any challenges or issues I face.
Vorteile
Helps me with my day-to-day sales grind. Tracks my calls, emails, linkedin messages, texts even, and integrates back into my Salesforce and ZoomInfo accounts.
Nachteile
Could have better tracking functionality, linkedin for example would be great to be able to track engagements.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Nothing bad to say
Vorteile
Their customer service is incredible (not surprising for a customer service software company), and made our integration very fast and easy.
Nachteile
We ended up leaving for a newer lower priced competitor based solely on price. Due to the difficulties however, I think it would have been better to stay with Groove despite the increased cost.
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Pretty good, give it a try.
I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB.
I have found the support ticketing system really quite good. Keeps things in order amongst our small team.
I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog.
Overall, definitely worth a try and you can decide.
Vorteile
Support Tickets
Easy to get started
Good support response
Nachteile
KB hard to customize
Not seeing improvements lately to KB
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Customer Support Service for Startups
We've been using Groove for 2 years, and it has never disappointed. From answering our very first customer support questions before our product launched, to a full team of 8 reps actively using, it has all of the features and simplicity to meet you wherever your organization is.
Vorteile
The company lives and breathes customer support. You can see it in their product, but the blog and product support are amazing extensions.
Nachteile
No mobile app yet..
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Perfect Tool For CRM
Great customer service and product.
Vorteile
Simple and easy-to-use interface. Offers advanced rules to automate.
Nachteile
Nothing. Groove team has been constantly improving the system.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simple ticket management & knowledge base
Vorteile
As a very small team that didn't need tons of bells and whistles, Groove is a great way to manage support tickets and a knowledge base. It's easy for team members to assign/collaborate on tickets, leave notes for other agents or for their own internal reference, merge multiple tickets, tag tickets, etc. Customer service is very good -- they're quick to respond and very friendly.
Nachteile
The reporting is not as robust as more expensive competitors, though this should be expected at the price range. This might have only been a minor use case issue for us, but we didn't like that we couldn't send internal emails from one Groove mailbox to another. Also, you need another email address or integration with something like Slack to be notified when you're tagged in a note.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The only helpdesk you need for your SaaS Business
Vorteile
Easy to setup. Multiple inboxes and ticket handling. Widget to include knowledge base into the web app.They have good decent integrations like facebook, twitter, slack.
Nachteile
Can't show related articles when you open any article in the knowledgebase section. Layout customization could have been easier.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Excellent Software Integrates with Salesforce
Saves loads of time
Vorteile
I like that it automatically logs my gmail straight into salesforce quickly and easily. The calendar booking system is really useful for customers wanting to book a time to call.
Nachteile
Rarely doesn't find a record however is very easily fixed by manually searching and logging. Sometimes the logging bar gets in the way of the other gmail icons.
- Branche: Verlagswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
I loved how Groove works/
Vorteile
I got to use Groove for some months before the company I work for decided to switch to another software. I've never had a single issue using Groove and I missed it.
Nachteile
None that I know of. Groove is a really cool software.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Takes custom support to the next level
Vorteile
Helped our team consolidate operations around helpdesk/customer service emails and assign issues to the appropriate team right away as opposed to forwarding a bunch of emails
Nachteile
Needs a better way to filter out mail that you don't want coming in to the queue
- Branche: Fotografie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Software!
Love Groove! It's made it much more simple to set up and operate our customer service emails! Love love love!
Vorteile
It's easy to use! Doesn't have hard to operate features and systems like Desk.com did.
Nachteile
There are still some features that could use some tweaking. (It would be nice to undo a merge.)
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I so want this to be better!
I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A service-ticket platform with loads of features!
Groove lets us get feedback from our users when something isn't working and allows multiple people to work on a single issue with notes and actions tracked within the service.
Vorteile
The ability to track customer service tickets within our team, and get notified when a ticket is submitted via slack integration
Nachteile
Currently, Groove is meeting all of our needs as a ticketing platform,
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Excellent Product If You Love Gmail
Vorteile
Groove made life a whole lot easier with their functionality of staying inside of Gmail while being able to use and operate their tool. You don't have to jump from tab to tab, but can rather stay in one spot and get everything that you need to done.
Nachteile
Outside of Gmail, it's a little tricky to navigate and still get what you need to done. If they could bring the ease of use that they have inside of Gmail, outside of Gmail, this would be the best tool ever. They are too Gmail specific.
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Love using Groove to take care of customer support tickets
Efficient customer support platform
Vorteile
They have an awesome blog, it is very easy to use, you are able to merge tickets, has all features needed to provide efficient support.
Nachteile
It would be nice to hear of some new integration capabilities within Groove. I would like to see a customers shopify history while answering their ticket.
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great way to handle day to day customer issues
Vorteile
The email integration is perfect and it's fairly simple to get used to. The ability to create different templates to use is a huge time-saver.
Nachteile
The edit field for emails is pretty wonky and can get frustrating if you like to write and then go back to edit. Otherwise great.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
The best support system out there for small businesses
It has been a great benefit for our company. Now we have a way to track down tickets and get things resolved without losing emails. The interface is just great!
Vorteile
I love the interface and how easy is to use. We were using the software with 30 min of configuration. We love how the system is so simple and intuitive. I cannot say enough!
Nachteile
None. Really, I like the software and what has to offer!
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
- Branche: Onlinemedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Inexpensive FAQ platform
we use groovehq purely for managing our FAQ. it's very inexpensive to have a single-user account and handle the FAQ. most of our cs issues happen within our facebook fan page so we haven't used the CS component much.
Vorteile
ticket-based cs management
easy to setup, inexpensive faq platform
Nachteile
does not have bulk mailing with templates
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good product. user friendly.
Vorteile
That it plays music when I need it to on occasion.
Nachteile
I don't really have any cons. It works well and does what it's supposed to do. maybe a little slow sometimes.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Groove HQ Online Help Desk
Groove is a powerful tool that any startup team should have. It's incredibly easy to learn. Don't be fooled by its ease of use and simple design though.
I've used many similar products before, but Groove surpasses them all. It makes it seamless to communicate with my team and my company's clients. Groove eliminates cluttered inboxes and makes managing multiple tasks simultaneously a piece of cake.
Vorteile
Simple design, and easy to learn.
Nachteile
No real cons, but when searching for tickets it could be easier to see what is open, and what is closed.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Decent helpdesk software
Great tool overall. Improves our response time.
Vorteile
Good UI - clean, simple
East to use
Value for money
Nachteile
Nothing negatvie I can think of currently. More integrations possibly needed.
- Branche: Sport
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Pretty much feels like email with assignments to team members
Vorteile
It's a simple interface that pretty much feels like email with the added benefit that you can assign tickets to team members and easily see who the ticket is assigned to; you can assign priority to tasks and add notes that only the team members can see. You can easily access within the screen the full support history of the customers.
Nachteile
Agent collision on occasions, and the fact that you can't create a new ticket from one mailbox to another. Perhaps for some, keeping mailboxes seprated between agents is a welcome positive with the added benefit of customisable privacy settings.
- Branche: Verlagswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Here comes the strategy!
Vorteile
It is a great tool to have the information Groove provides handy. The optional automation is also extremely handy and convenient.
Nachteile
It would be great to have the option to receive push notifications. The templates can sometimes be difficult to modify to best suit my needs.
- Branche: Onlinemedien
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Groove review
Vorteile
Groove is a great landing page builder for both experts and beginners
Nachteile
It's not easy to navigate around the software. It's complicated. But thanks to their nice customer service; they always reply
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Quelle der Bewertung
Excellent product & excellent support
Groove HQ has been a great fit for our two-man web agency. The support experience is great for our customers, and it's easy for us to manage everything via the Groove dashboard. Every time we've needed a hand with something, Groove support has been super helpful. Highly recommend them.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
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Quelle der Bewertung
Great Value
Groove was the cleanest support desk we found -- it had all the basics we needed without tons of unnecessary features. It's easy to use and the customer support is really good.