ToucanTech – Bewertungsseite 3

Vorteile

I use the entire system and it makes the role a lot easier, managing and communicating with our community.

Nachteile

Sometimes the filters can be hard to use but support are always on hand.

Vorteile

Central records for all contacts with individuals and ability to see messages read and acted upon.
Newsletter functionality.

Nachteile

Hadn't used a system like this before, so had to spend a little time thinking about the structure and content, but once familiar was easy to use.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ToucanTech

Vorteile

The integration between database, email communications and a community website where our members can reconnect with one another.

Nachteile

Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it.

Vorteile

The product is easy to use and extremely functional

Nachteile

Very little, AS and when we have asked for additional functions to be added they have been.

Vorteile

Usability, customer service excellence in their support offering, intuitive software, wonderful interface, record management, just a fantastic partner to work with!

Nachteile

Really can't think of anything; genuinely! I really enjoy the user experience. Which is why we renew our contract year after year!

Vorteile

We found everything fairly easy to use and create a great website. When we couldn't work it out there was always someone who could help us.

Nachteile

We had a few teething troubles, mainly due to our own lack of ability! We fed back where we thought things could improve and TT always took it on board and looked to improve/enhance their product.

Vorteile

I like the ongoing updates to the software and fresh ideas

Nachteile

You need to constantly use it to understand its full functionality. Training is always a must.

Vorteile

Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting.

Nachteile

Automatic upgrades, particularly affecting page format

Vorteile

The intuitive ease of use, the slick layout and constant updating ToucanTech are prepared to do and if you have an idea of how things could perform better they try to work it into the next upgrades which happen really quickly. I like the amount of flexibility we have free of charge with website design, and not having to pay for every little thing which is so annoying with other companies. Very forward thinking and refreshing company to work with.

Nachteile

The photo gallery portal is a little outdated, both aesthetically and un-user friendly - reordering photos is time consuming and dated.

Vorteile

It's easy to use, and can be self taught

Nachteile

Email template design is not that easy, leading to frustration

Vorteile

All the functionality we are after is currently available and ToucanTech are always happy to listen to our feedback and consider ideas for future developments. It is so intuitive for both the administrators and users.

Nachteile

A few technical things need to be sorted from time to time but importantly, always sorted!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ToucanTech

Vorteile

The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.

Nachteile

The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ToucanTech

Vorteile

The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community

Nachteile

None - This system has been a huge improvement for our team from our previous product

Vorteile

Easy to use and personalise, great customer support.

Nachteile

Currently only accepts small image size uploads, but feedback has been noted by Support Team.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ToucanTech

Vorteile

Ability to be operated remotely, so that central office not required. Ability of membership to contribute to aspects of the website. Different levels of access as required. Ease of integration with previous database.

Nachteile

Nothing personally, but am not involved with all its function areas.

Vorteile

Intuitive, engaging, connected and modern

Nachteile

Integration remains a problem. This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty'.

Vorteile

I find the product design quite intuitive and the support offered by TT fantastic.

Nachteile

Sometimes I confuse myself when I'm trying to filter the data!

In Betracht gezogene Alternativen

Warum ToucanTech gewählt wurde

Gründe für den Wechsel zu ToucanTech

Vorteile

Managing data. Setting up fundraising campaigns. Communication with database.

Nachteile

As with any software, human error can come into play.

Vorteile

Toucan has produced for us an easy to use, excellent value, and brilliantly supported website, online community, and membership database all in one. It has transformed our work.

Nachteile

Occasionally the system is not particularly intuitive, but the support is excellent and helps almost immediately if needed.

Vorteile

The ability to build newsletters within the software, the business directory and the ability for alumni to be in touch with each other safely and without sharing contact information.

Nachteile

Some things were buggy when they came on line, so my least favourite thing is needing to iron out the wrinkles.

Vorteile

The platform looks very professional and easy to navigate to our users. I love seeing the pictures of everyone and what they are up to. It is easy to operate as an admin and service is always provided.

Nachteile

In a time when independent schools are struggling due to the pandemic this platform may seem expensive. And it is, if you don't do anything with it. If you use its full functionality it is not and they have created discount plans that help a lot.

Vorteile

I'm still a beginner user but Toucan Tech has been easy to use and seems to fulfil our needs in terms of alumni management, with the added bonus of allowing us to track future fundraising initiatives. It has features that allow us to engage with our constituents in a meaningful way on different levels.
Their support staff are also responsive and helpful, even anticipating our needs by providing clarity on any issue we might have (despite the different time zones we're in too).

Nachteile

Haven't found one yet. Nothing to say here but it won't seem to let me proceed unless I fill up more space!

Vorteile

User friendliness
Combined community hub with robust database
Look and feel

Nachteile

Events module is a little clunky - we have suggested improvements
Being able to run a Giving Day on it
Taking donations/payments via Forms

Vorteile

I like how easy the software is to use. It is visually appealing, easy to use and the customer service is amazing. I have the best project manager [SENSITIVE CONTENT HIDDEN], who is always there to help and responds usually on the same day I write to her. The Support website is really useful, with clear guides on how to use elements of the tool. Our Alumni are really excited about using the platform!

Nachteile

So far I have not noticed anything major that I would change. One thing that is not ideal is when someone registers, you have to approve them first, before they can make a donation. This could stop someone from making a donation, but on the other hand, it is important to approve the people to the platform.

Vorteile

We decided to move to ToucanTech as it was easy to use and flexible. And it incorporates all the features we needed in one place.

Nachteile

As we are new to the product we have yet to find things we would want to improve.

Vorteile

Very intuitive software to use, very helpful and responsive staff who are always looking to improve the product and the offering.

Nachteile

When desired features don't exist they always respond and look to implement them if possible - so no negatives!

Vorteile

Easy to use, not too expensive, good support and training, dual language capability.

Nachteile

Nothing. We're happy with it completely.

Vorteile

The software is easy to use and is constantly being developed and further improved depending on the need.

Nachteile

Importing data from another site is not that easy.

Vorteile

Record filter options + galleries interface

Nachteile

Design hub for newsletters is a bit clunky

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ToucanTech

Vorteile

The product has enabled us to build communicate and monitor our community in a way that we were unable to before. Engagement has increased and continues to grow.

Nachteile

Some features could do with some fine tuning. We are liaising with support on a number of these that have, as far as we know, been included in development discussions,

Vorteile

The integrated nature of this system makes engagement really easy.

Nachteile

I can't think of anything that is worth noting

Vorteile

Intuitive, mix of front end and back end database

Nachteile

Sometimes in depth features are a little tricky to get your head round

Vorteile

Easy to learn and easy to use. Built for exactly what we need.

Nachteile

The mobile app has been a little slow in coming, but is on its way!

Vorteile

Database, website and Communications are linked up.
Easy to update and add on different tabs/panels etc
Flexible system - can keep the website fresh as easy to change home page etc
Admin portal is clear to use

Nachteile

Took a bit of time to get used to the panel system

Vorteile

It is easy to use and fairly intuitive to use. The community and engagement aspects of the system are really excellent.

Nachteile

Some things work differently to our previous database so you have to think about things in a different way (eg: filters, reporting)

Vorteile

The software integrates really well on the school website, blending in with ease. It's also has with extraordinary amount of features and functions.

Nachteile

I do find that there are aspects of the software that are difficult to use but I'm sure this will ease with further use and practice.

Vorteile

The ease of use and on hand support from the Toucan Tech team.

Nachteile

Some features still to be added/altered.

Vorteile

I found it very easy to set up as website and very intuitive. I mostly use it to publish company information and send out newsletter. This last one feature is incredibly easy to use and produces quickly great result

Nachteile

you need to work with the tool to get it at the start it was a but difficult to figure out the kind of language used, but thanks to the great support team and some training sessions everything has become more clear

Vorteile

Publishing articles, writing emails to all members, Business Directory

Nachteile

I would have liked features to be a little more self-explanatory, so that users/admins like me (not too tech savy) can click around and find my way into using/designing features.

Vorteile

Integration - the product seamlessly flows from CRM, to database, to communications tool.

Nachteile

Anything I has disliked, the team has been responsive in finding a solution.

Vorteile

It fully meets the needs of our mainly blind and visually impaired former students. The fundraising accept of the software is excellent and easy to use. Super clear layout with a common sense structure which is very easy to follow.

Vorteile

I like that you can customise the layout of the pages to suit your design needs. The advanced filter options to sort member data to choose a specific group is very useful.

Nachteile

Learning to navigate where to make updates and edits to each section is a steep learning curve. The customer support website and webinar training opportunities to assist through this process.

Vorteile

I love the ease of customizing pages to look very polished and professional while utilizing the templates provided by Toucan Tech. The hassle of needing to work with a designer or web creator is completely eliminated and allows me to quickly move through tasks.

Nachteile

We are looking for additional features like summer or secondary home address information to provide our alumnae/i with all possible connections.

Vorteile

The website has been relatively easy to set up and the training sessions were extremely helpful. I appreciated that It was easy to get started with basic features and that we can add in additional modules as we progress at no extra cost.

Nachteile

Some of the design features are slightly limited, based on experience working with other websites. This is also what makes it user-friendly and simple to maintain.

Vorteile

Ease of use. Functionality. Amazing customer support.

Nachteile

There is nothing I like least about this software.