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- Branche: Unterhaltungselektronik
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Great Features, not Great Support or Cost
We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.
Vorteile
We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.
Nachteile
Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.
Antwort von ComplianceQuest
Hello Audra,
Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience.
Warm Regards,
ComplianceQuest
- Branche: Halbleiter
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Quick & Easy
ComplianceQuest technical team provided great support through the process. They made sure everything was to our liking.
Vorteile
ComplianceQuest is really connecting everything into one. Easy to manage. We love the customizable options that they provided through the project as well as the support to make this to happen.
Nachteile
Using the out of the box was a little challenging. It was easier to have our own sales force developers and create the module from scratch.
Antwort von ComplianceQuest
Thank you for sharing your experience with ComplianceQuest! We're glad to hear that you appreciate the integration and manageability of our system, along with the customizable options and the support provided by our technical team. Your satisfaction with the adaptability of our platform to fit your specific needs is wonderful to hear, and we're committed to ensuring that every aspect of your experience with us is positive. Thank you for choosing ComplianceQuest!
- Branche: Baumaterial
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Good out of the box software than can be customized
Vorteile
CQ offers the flexibility to customize, an already operations oriented software, to our needs. With the used of CQ we have been able to standardize processes throughout our locations and recent acquisitions. The implementation team has been great understanding our needs, with good operations experience from their team members.
Nachteile
Some tools could be a little simpler to use, it could be overwhelming for some new users if they are used as they are out of the box.
Antwort von ComplianceQuest
We’re glad to hear that ComplianceQuest has been flexible and effective for your needs. It's great to know our implementation team has been helpful in standardizing your processes.
Thank you for choosing ComplianceQuest. We look forward to continuing to support your business.
- Branche: Öl & Energie
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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A full EQMS Solution for our Business
Vorteile
The configuration to meet our business requirements has been critical to making this implementation a success. The team has been fantastic at guiding us along each step of the journey.
Nachteile
Reducing the number of clicks would be an improvement as there are often many clicks required before moving to the next step of the process
