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- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Synchro team enabled us to optimise our service planning
Good experience. helpdesk responds as expected
Vorteile
Easy to create a new user, without any costs
Nachteile
there is no dutch helpdesk. Not all our employees are good in the English language.
Antwort von Synchroteam
Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning.
We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs!
Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Great if you are in the USA or France.
When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week.
Vorteile
Easyish to use. When you get used to it. Some good features we don't use.
Nachteile
Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management.
Antwort von Synchroteam
Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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Not great, not terrible
Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.
Vorteile
The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.
Nachteile
Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.
Antwort von Synchroteam
Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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worth his money
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Vorteile
reat flexibility, excellent customer service, value for money compared to other products very good
Nachteile
Planning a bit awkward, no own mobile solution for the administrator
Antwort von Synchroteam
Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.
