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Alle Bewertungen zu SysAid Filter anwenden
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great software
Vorteile
I really like here is the integration with other software. And Also admire that this product is very easy to use.
Nachteile
I just notice in this product is it is easy to use but it takes time to set up but when you finished set up this its all good to go.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 10.000+ Mitarbeiter
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Quelle der Bewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great ITSM tool
Vorteile
Thumbs up for Sysaid! Really helped reduce the SLA's of our support teams. Would recommend this product to all organizations looking to streamline their ticket handling process.
Nachteile
Everything was great. Had no issues at all.
- Branche: Buchhaltung
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Quelle der Bewertung
Why SysAid?
Vorteile
We found SysAid, especially the HelpDesk module, very simple to implement. The few queries we had where answered promptly by the SysAid support staff.
Nachteile
We have made use of the email rules, to direct support requests to the correct support group, but find by having a lot of rules that the management has become a little cumbersome. It can be difficult to track why a particular rule was invoked.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
SysAid - Quality Product, great price
Vorteile
Ease of use, helpful staff, great organization platform, keeps me organized everyday
Nachteile
You need more technical support staff to help with ticket length
- Branche: Elektrische/elektronische Fertigung
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Quelle der Bewertung
Using Sysaid to manage user issues
Vorteile
I like all the features that Sysaid offers me as an administrator. The ability to be able to launch a remote session or a chat windowsis extremely helpful. The Sysaid support staff have always been helpful when I have run into any issues.
Nachteile
I do wish that some tasks could be more automated but they are continually improving their software to add in features.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Highly Customizable.. Not always a good thing
Vorteile
SysAid is a highly capable service desk software with great potential due to its highly customizable nature. The freedom to customize the software as you see fit is a feature that's hard to find in service desk software, especially to the degree that SysAid allows.
Nachteile
The customization is only beneficial if you have the resources (time, people, talent) to devote to building the customizations. Out of the box, it requires a lot of configuration to get running which can increase the time to implementation.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great service
Vorteile
Ease of use and the amazing support we receive!
Nachteile
Nothing - the software and the service provided with it are great!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Fantastic Software & Support
Vorteile
Ease of setting up in to a useable platform.
Nachteile
Nothing to comment on here at all. It all just works.
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Quelle der Bewertung
SysAid as an ITSM
Our department had the opportunity to work with SysAid for a few years before being forced to use another solution. During those three years, we had very minimal difficulty with the program. We utilized it primarily as an Incident Management System and Inventory Maintenance. The software allowed us to use our current AD authentication system as well as many other features out of the box. The software support team was always readily available if we had questions. As well as having a fully functional KB for self-service. I look forward to one day being able to again use SysAid as our department's product of choice.
- Branche: Philanthropie
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
painful
if purchasing make sure to check you support options and details of options. best effort should not be considered support
Vorteile
at first cost was a pro but based on downtime and time lost it was not justified. other then that none
Nachteile
modules do not work as they should, keeps crashing, lack of customization beyond basics. more downtime causing helpdesk outages
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Quelle der Bewertung
Great Software and easy to use and install
It's Easy to use and has a quickly implement. With the basic packed you have a Fully funcionality for a great Price.
Could exist another ITSM solutions cheapper but, none had a support and a professional services like SysAid.
We didn't found anything that dislike us.
SysAid helps us to quickly implement a help desk management service to our users.
Currently, it has facilitated the implementation of a comprehensive policy governing ITSM and now we can manage all the computers and mobile devices, and measuring suppliers through service-level agreement.
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great software
Vorteile
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Nachteile
Nothing much but hoping for improvement of design at also improvement on support on other languages. But overall quality software here.
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Quelle der Bewertung
Great tool for ITSM and easy to use, the cloud service is very good
SysAid Cloud comes with a several set of custom options, that make it ease to configure and make it ease to configure and personalize to your company.
this tool has a lot of characteristics that will improve your service management and make more efficient the IT Department
- Branche: Metallabbau
- Unternehmensgröße: Selbstständig
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Thank you great technology
Great customer service. Answered all ky questions simple buying process. Overall good experience
Vorteile
I liked the seamless integration and the very fast learning curve. Easy to use technology. Glad I implemented it.
Nachteile
Cant think of anything. I'm the decision maker not the one that interacts daily with the system
- Branche: Buchhaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Good for a small/medium sized business
Vorteile
This program is very simple and includes many out of the box workflows and templates. It was easy to use and intuitive as well as aligned with ITIL best practices.
Nachteile
Compared with some of the other Help Desk tools out there like ManageEngine, Axios Assyst and Agiloft, it did not have as much freedom when it came to customization and automation of workflows.
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Quelle der Bewertung
SysAid has considerably optimize our scheme support and customer service. Their integration...
Previously we have problems of integration of the different areas of support. Our customers demanded a faster attention. Since implement SysAid has increased the satisfaction of our customers, we have streamlined our processes which has made our engineers see your workload stabilized. It has been gradually involving the whole technical part of our organization so that we speed up processes significantly reducing response times and solution.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
New user - happy
We use this software whilst working with a partner, found it easy to use with little to no training.
Vorteile
SImplicity
Nachteile
Nothing....yet
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Quelle der Bewertung
It is a software I'm using since 2006, is very easy and intuitive, you can parameterize very...
The software has the following advantages:
1- It is easy parameterization
2. Continuous Improvements updates
3. Fits any service unit for use
4. processes service units are easily adapted
5. Good online documentation
6. Optimal management of assets for proper administration
For me one of the few drawbacks is that the designer is very limited reports
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Quelle der Bewertung
best value bet I have made
Hi,
I am using sysaid for few months now, and it is full of features and cost me 10% of service now asked me for.
The helpdesk has everything I need, so does the change management and the Agent.
Their customer service are OK , but can improve their technical knowledge in their tool.
I would buy it again
-- Ilan
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Product is affordable to enterprise who wants to track operatios!
I like It a lo!!!
Vorteile
This software It is very useful because I can track with import. team all the process since the container Its here until the last op....I really love the way in wich you can track the information in every step..and the reports you can show and analyze about all of this information.
Nachteile
Sometimes It get lag when I'm working or trying to upload information in the knowledge base. But In general I like this software.
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Quelle der Bewertung
For years, we, at Fluortek, have used SysAid help desk software.
SysAid help desk software not only allows us to manage service requests, but our asset inventory, and our MIS knowledge base is effectively managed through this exceptional product. The fact that we benefit from SysAid Cloud version even takes the maintenance of the product out of our hands for us.
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Quelle der Bewertung
We have been using SysAid for more than three years and we are very pleased with its functional...
Easy to implement and friendly interface. Powerful functions. Excellent support.
To improve. Personal data integration on CMDB. Other tools, not as functional as SysAid, at agent deployment time ask the user to introduce his or her personal data: Name, position, location, phone, etc...
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
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Quelle der Bewertung
SysAid Made Incident Management very easy
We are using SysAid about 2 Years and we are very pleased with it. Nice GUI, Easy Customizing and easy to use. SysAid covers all our current needs at low cost and with excellent Service!
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Quelle der Bewertung
Excelent service !
SysAid is an excellent tool for technical support desk of the company, very easy to parameterize and use, covers all our current needs at low cost.
- Branche: Bankwesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Its good product ill continue to use it
Vorteile
All the feachers are great and usefull
Nachteile
There is always place to improve algorithm of request answer speed
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Quelle der Bewertung
My experience with the software until now is good
About the service after sale is very good, the executive of sale has knowledge about the product and the time of atention is very fast.
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Quelle der Bewertung
Very easy and customisable for our needs
Tech support is fast and efficient they also have a live chat service for instant support
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Quelle der Bewertung
COMPARATIVE SOFTWARE ITSM
COMPARATIVE VS. PROACTIVANET
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Quelle der Bewertung
It`s a fine product
Not easy implementation