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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fuze Review
Vorteile
We changed from a fairly old phone system to this one. With Fuze, all of my phone interaction has suddenly become computer-based. This is to say that I'm now able to use an old pair of gaming headphones for all of my call needs, and calls to my work phone can be forwarded to my cell when I'm out.
Nachteile
Setting up conference calls can be a little frustrating. It integrates with Google calendar, but it will not show you who has accepted the invite. Also, not to be too nitpicky, but the access code to conference calls is 12(!!) digits long.
Antwort von 8X8
This review is of Fuze, not FuzeDigital. They are two separate companies.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A good video calling and collaboration tool
Vorteile
Conferencing capabilities of Fuze are quite good. The software is so simple to use because of its intuitive interface. You can actually rely on it when it comes to video conferencing.
Nachteile
Fuze is based on cloud computing. You cannot access everything according to your wish like: you cannot add a phone number until and unless you register a MAC address with Fuze.
- Branche: Alternative Medizin
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fuze? AWESOME
Excellent application, very recommendable
Vorteile
Fuze is an excellent application for videoconference and calling, very friendly and easy to use. It's a great application and also provides you the capability to record your calls. Licenses are not expensive and for sure worth it.
Nachteile
Sometimes the ticket submitted take more than expected to be resolved. But the overall is very positive.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Excellent for work from home
Vorteile
I love it because is the best tool when you are working from home, you can call your team and make videocalls.
Nachteile
Everything is fine with the tool, no complains.
Antwort von 8X8
Thanks for the review, Paul! We appreciate the honest feedback.
- Branche: Schreiben & Editieren
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A nice tool but can be improved
Vorteile
Really easy to use and nice interface
But too simple and not a lot of functionnalities
Today, I only use it to make and receive calls
Nachteile
Too simple
Not a lot of functionnalities
Not possible to share files and documents as in Teams for instance
Bugs
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Billing department was impossible to get a hold of
Software was overall good. My disconnect was when we needed to get a hold of billing to straighten out some details. I would call and someone would answer and create at ticket on my behalf, but no one would ever call back.
Vorteile
Easy to use and manage and support team was responsive.
Nachteile
Unable to setup user without getting support involved. Softphone client needs some help and not the most intuitive nor elaborate application ever created.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Fuze for Recruitment
Good, improvement on old phone system.
Vorteile
Integrates with Salesforce & Chrome so I can click to call.
Nachteile
Screen sharing on conference calls is difficult.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great platform to transition into sales
I make calls most days all days and its a seamless integration and platform to call/conference and gain insight.
Vorteile
I like that it was easy for me to figure out how to use, transitioning into a sales role and being on the phone all day - I think Fuze is excellent. I haven't used any other products or tried any others but don't see a need to.
Nachteile
Honestly, so far I don't see any issues or cons with Fuze.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Review of Fuze
I am very happy with the Fuze system and highly recommend it.
Vorteile
The phone system provides a great sound quality and it is easy to change users.
Nachteile
It takes a while to get customer service help but they are working on that.
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Fuze review
Vorteile
I like the fact that it's an easier plateform to use that the others.
Nachteile
The fact that the options are limited and it encounters isuues sometimes.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review fuze
well, all the day i am using fuze, it is a good software to communication
Vorteile
the use is easy and friendly, many options are easy to find
Nachteile
maybe some times the loud to out is something that will be improve
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Decent but a lot of technical issues
Vorteile
Great to use, I like the fact that the Fuze extension recognizes phone numbers and I can just click them to call.
Nachteile
A lot of technical issues that we've run into in regards to conference calls and more. Buggy.
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good working system; pretty good for your dollar
Clear calls, reliable service, and pretty good for your dollar.
Vorteile
Often if you try to go a cheaper route you end up getting a service that isn't as reliable. In our business we have call center staff that need a reliable phone service and that is what it is.
Nachteile
Right now we pay on usage but I wish we could just pay a flat fee and keep it stead throughout the year.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Web Conferencing tool at an Enterprise level with cool features
using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places.
Vorteile
Have the experience to use Fuze for a Global Conference Streaming. The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb. Definitely a great tool for these type of activities
Nachteile
The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool.
- Branche: Unternehmensberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Brilliant!
Worth the pain of migration.
Vorteile
Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.
Nachteile
The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.
- Branche: Buchhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Fuze in the workplace
Using Fuze has allowed us to create open lines of communicat internally as well as externally.
Vorteile
I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to.
Nachteile
There are a lot of glitches with the software, desktop and mobile versions. They are not always synched up. I have some employees who have issues running other softwares or websites during a phone or video conference.
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Fuze is a Pretty Decent VoIP Service
Vorteile
The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too. It's friendly to smaller businesses.
Nachteile
Manoeuvring around the app is challenging. Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Only if it’s your only option
Vorteile
The hardware for Fuze (formerly thinkingphones), is fantastic. The use of side cars for more lines for users to navigate to, as well as displaying if someone is on a call, is great!
Nachteile
The UI is extremely difficult, the documentation is nearly nonexistent.
Reaching out to support for assistance they immediately try to follow scripts and don’t even bother to read or listen to your requests. Two separate instances, I spent hours on the phone or over email, to simply find out how to reset a users’ pin.
- Branche: Unternehmensberatung
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Change is not always easy
Good product, but not a Microsoft product.
Vorteile
Easy to use and has most of the features that are in Skype, Nice use of video and good voice quality
Nachteile
implementation and learning curve have been a challenge, Things I miss from Skype: Ability to interact with Active Directory, Ability to pull people into calls. The storage of conversations for future use.
- Branche: Chemikalien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
REvie of Spain mplementation
Vorteile
Good mobility for the users, good of option to make home working
Nachteile
Issues with home wifi networks, difficult to solve this issues
- Branche: Computer-Software
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
FUZE-A video conferencing and collaboration tool.
Vorteile
The biggest advantage of this software is that it easily gets the number and we can use it as a phone number . The thing which makes it different from other similar functional tools is it's layout which is very simple and easy to use.
Nachteile
The cone is that I'd need to improve itself in feature and functionality just like similar apps such as skype and all and screen sharing can be improved
- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Fuze is a Great Voice, Video and Collaborative Offering
Nice feature-rich and efficient product offering for business, contract and project teams.
Vorteile
I have used Fuse for business contract customers and really like the program. It's excellent for quality voice, video and collaboration with your team members. The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects.
Nachteile
None, I especially like the collaborative functions with this product and project sharing capabilities!
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
fuze is my 'desk' phone
i know the fuze team will continue to enhance their product suite.
Vorteile
i love not having a telephone on my desk to make calls etc. very easy to make calls. love the call forwarding option.
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Fuze is great!!
Vorteile
Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!
Nachteile
Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Fuze is a versatile tool for any organization
Vorteile
Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!
Nachteile
We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.