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- Branche: Marktforschung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Bugs, errors and but sometimes productive
Vorteile
Since it's an automatic dialer it saves a lot of time on huge samples.
Nachteile
Bugs, every one of our surveyors have experienced issues at one point or another.
- Branche: Marktforschung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Multimode surveys using Voxco Online
Vorteile
Clients are pleased with the look and feel
Nachteile
Works alongside the CATI software but is not fully integrated
- Branche: Forschung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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VoxCo CATI
VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective
Vorteile
This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules
Nachteile
It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!
- Branche: Forschung
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Support is great!
Vorteile
Voxco support is the best part of the platform. Anytime I send them an email, I get a response in less than 12 hours. One support staff even went on a Teams call with me when I couldn't quite figure out what to do via email. They are all very kind and polite.
Nachteile
Hard to say since I'm still learning the platform and miss using the platform I'm used to (switched jobs so new platform)
- Branche: Marktforschung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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This is a weird question
Good. Customer service and training support have been good. The product is fine. It does everything we need it to it's just a matter of figuring out how to use it.
Vorteile
It's capabilities. It has a lot of features.
Nachteile
Has all the feastures that you could want but the usability isn't great. Needs a better look and to be more user friendly. Nothing is intuitive with this software. When you're new to it, it takes quite a while to figure it out.
- Branche: Marktforschung
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Voxco
Vorteile
Easy to use, very light on android nothing
Nachteile
Don't work properly, have worked on it in a project and we had to switch to papi
Antwort von Voxco
Hi there, we are always looking to incorporate user feedback into our product road map planning! Would be possible for you to contact us directly so we can understand what the issue was? Thank you!
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Quelle der Bewertung
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A4S has been a flexible tool capable of managing the complexity of our industry surveys.
A4S has enabled us to provide additional (automated) services to our clients such as:
- copy of survey responses delivered via email
- certificate of completion delivered via email
Really appreciate the level of customer service experienced with A4S!
Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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User friendly and easy to deploy
Vorteile
The survey product was user friendly and easy to deploy.
Nachteile
The reporting features can be improved.
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Needs a lot of work to make it great.
Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.
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Working with Voxco
We use the software for CATI and CAWI surveys and it works well.
It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool.
Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.
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Quelle der Bewertung
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Extremely flexible data collection suite
Technology driven data collection software
Flexible
Feature rich
Tight phone/web/online integration
Constant updates for improvements and new features
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Quelle der Bewertung
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Great customer service. Flexible and quick to response to our request.
We're doing business with Voxco since 15 years, they are getting better with time.