ClickSend – Bewertungsseite 2

Vorteile

As our customers where asking that notifications were to be send by text our voice instead of email (because they get enough of those). Ik our search for a webservice, we found clicksend. Just mail them the notifications and they send the text our voice message. Easy as that!

Nachteile

The backend isn’t the most intuitive if I was to name a con.

Vorteile

CluckSend does the job, and we can rely on them not changing stuff, braking our aotomations or anything like that. We have used several others and ClickSend is the best SMS service we have found to date.

Nachteile

It is decently easy to set up, but not flawless. You will manage.

Vorteile

Ease of use, really economical and great reporting dashboard. Ability to integrate email and text as well as a number of other features which are really good, although I have not used these extras, they are available and seem to be well thought out. I essentially only use the platform for text messages.
The program is pretty intuitive even for someone like me who isn't the most tech-savvy person on the planet. One of the best aspects is there is NO on-boarding fee, NO monthly fee and you pay as you use.
Support is really very good, with almost instant replies and a lot of patience with guiding me around the system.

Nachteile

The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers. With large databases, it is an impossible task to clean your lists, and if you send repeat messages you are paying for those repeats to bounced numbers.

Vorteile

Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple.

Nachteile

Per SMS costs can add up quickly for those just getting started.

Vorteile

User interface looks very easy to use.

Nachteile

Wasted an entire day with customer service back n forth to find out that their chat agent has given me the wrong price for the service and they tried to quickly show me price charts and etc.

real professional....

I have screenshots of messages and everything that's needed to prove this claim.

Vorteile

Sending text messages is easy and there weren't too many settings. I got everything up and running quickly with no prior experience.

Nachteile

I haven't found anything about the service that I don't like. All in all, the service is really versatile and functional.

In Betracht gezogene Alternativen

Vorteile

The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards.

This makes my life as a small business owner much easier as I don't have to keep jumping between multiple platforms.

Nachteile

I personally didn't like their user interface as it felt too complex and cluttered, apart from that their pricing for email credits are also a tad bit higher than the industry standard.

Vorteile

I love the ease of use.
API easy to use to connect so you can send SMS from custom made software.
Integration with CRM

Nachteile

Nothing technical, but I think they can make use of graphic designer to make the website more user friendly with colors/Brand consistency

Vorteile

I love that I can send text, emails and even snail mail (letters and postcard), connect it all to an automation in ActveCampaign and automate many processes and systems

Nachteile

not much, easy to use and effective, low cost, nothing to lose, try it!

Vorteile

Easy set-up, able to upload and send a letter within minutes - but as they say: easy come, easy go. ClickSend's customer service team is amateur at best and unable to explain the product without escalating to a "manager".

Nachteile

The service uses marketing mail and charges you 75% what the bulk mail costs them only for them to deliver within 3 weeks.

When I reached out to customer service, the original rep had no idea how to help me and told me to flag the letters so they would get attention. A "Customer Service Manager" decided to step in and give me lip - telling me "I'm sorry you feel that way" and ignoring my request for a refund (she didn't even acknowledge it).

I would avoid this company at all cost.

Vorteile

Super easy to use and get set up and super cheap.

Nachteile

You literally can't sort anything. it's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.

Vorteile

Nothing, because I was unable to send an SMS campaign for reasons that weren't made known to me

Nachteile

They made me jump through hoops to send out an SMS campaign. They asked for a picture of my credit card, then a picture of me holding the credit card. They requested the web address, and main email of our business. They requested I send an email from the main address to them proving I worked where I said I did and was authorized to send SMS messages for the company. They requested the opt-in letter authorizing SMS messages to be sent. I PROVIDED ALL OF THESE DOCUMENTS AND THEN DIDN'T HEAR ANYTHING AFTER MULTIPLE EMAILS TO FOLLOW UP. THEY FINALLY ISSUED A REFUND WITHOUT EXPLANATION AT ALL. I have no idea why I wasn't able to send the SMS campaign after jumping through hoops verifying all info they asked for. A COMPLETE WASTE OF TIME!

Vorteile

the price and also the functionality of the software

Nachteile

sometimes importing lists the info gets messed up so this can be tedious also i wish it integrated into facebook and mail chimp

Vorteile

Good support, fast responses, easy payment

Nachteile

A lot of issues due to not properly described options. The app stops you as "required fields not filled" and not showing which ones are required.

Vorteile

ClickSend is a very simple system to manage SMS, email and postcard marketing globally from a single log-in. The integrations that they have mean that its easy to build into our company's automated workflow.

Nachteile

We had an issue whereby we purchased $2,000 of postcard marketing for Black Friday. We uploaded our file 3 weeks before our Black Friday Sale Event well before the SLA. But none of the postcards were delivered until 2 weeks after Black Friday. There was an issue between ClickSend and their postcard printing network. That being said, they were very good to investigate the fault and apply a $2,000 credit back to our account.

Vorteile

Syncs will with our CRM, Zoho. It was very easy to set up and for users to learn the system. I also like the UI of the preview texts and the ease of setting up custom fields.

Nachteile

The Messenger UI to send/receive texts is painful and lacking. No notifications for inbound messages, nor does it work with MMS.

Vorteile

The site format and simplicity, making it so easy to navigate between campaigns and database management

Nachteile

If someone does not click on the Stop link to unsubscribe and instead responds STOP to the message an we need to go in and manually unsubscribe them, the entire number needs to be entered before being recognised. This process would be sped up a lot if the number recognition happened earlier in the search process.

Vorteile

The ability to send from a Business Name as opposed to number.

Nachteile

There is nothing so far that I dislike about using the software.

Vorteile

Nothing, the support was terrible. Deactivated my account without so much as a reason why.

Nachteile

Everything overpriced, terrible service nothing good about it. Lacked core features of a good robust SMS platform.

Vorteile

Per sms is inexpensive and the UX is good. Overall I was able to do all basic sms campaign aspects with little to no issues.

Nachteile

Probably doesn't have an many features a more expensive tools, but you get what you pay for and it's more than enough for most ppl.

Vorteile

its easy to understand and without much instruction to use

Nachteile

i wish it had ringless voiceamail. that doesn't sound like a computer

Vorteile

it was easy to use, but they do not disclose all requirements before starting a campaign.

Nachteile

Customer service was very poor, never followed up. Instead of resolving our issue they closed out my account and kept our money.