BMC Helix ITSM – Bewertungsseite 3

Process Flow Bar is fantastic

A grt product to use. I think we, and our customers like the process flow at the top of each module as this reduces requirements to fully understand an end-to-end process,

As a reseller, I think BMC could do better with the data-load spreadsheets. Feedback from customers is that they are not that intuitive and therefore we (and them) spend a long time ensuring they understand what is required, and the implications of getting this wrong.

ITSM 8.x has some great features and capabilities

The concepts and processes behind the ITSM application are very useful and intuitive, but as a developer of Remedy there are a lot of disconnects in the code which make the application somewhat inefficient. Just as the user interface is being streamlined for ease of use (such as MyIT and Smart IT), so should the underlying code/workflow to improve performance and customizability.

Remedy ITSM

Pros: Ease on integration, development, configuration.

Cons:
Slow Performance of Web interface as compare to other tools
Incident, Change Problem UI are too bulky, most of the attributes are not used.
Upgrades are reall
Admin dont have thick client now
No Pre-built maintenance page or similar kind of pages.
Report creations are not to easy for end user prespective

ITSM - Prime Time

After reviewing ITSM 8.X I am impressed, it is easier to use, has better performance and is more intuitive. Much improvement over previous versions, will be rolling out pilot this year, looking forward to using it and additional things in the pipeline for next release.

ITSM REview

BMC ITSM is a great product and follows ITIL processes VERY well.
On the downside though, the forms tend to be a bit busy, and there are many required fields delaying quick submission of tickets. Note: SmartIT is doing VERY well at addressing this issue.

ITSM Application Review

Pros:
A good ITSM tool for any company to implement ITIL practise in the system. Provides lot of functionality.
Cons,
Need to make the UI more simpler and easy to navigate.
Have to improve the dashboard and reporting functionality available OOB.

ADDM upgrades, CMDB and Remedy ITSM Support

Good ADDM upgrades and support documentations available.
Need more information and training regarding CAM.
More information and support needed for SWLM in Asset.
Remedy upgrades support to be included

This is really cool software and manages us not only for ITSM but for Network Management

We have used ITSM for IT service management as well as for network service management. This helps our Customers in many ways like reducing support cost, managing support activites, maintaining CIs etc.

Good buck for small org

Easy to create new fields/modules

It was easy to create new fields and modules, and integrate our systems with other systems.

Be it via email, web service, or integrator, its easy!

Remedy ITSM is a great to tool but has still has a lot of room for improvement.

We have been customizing Remedy as far as I can remember. The SRM portion is very limited and can have some functionality and features upgrade.

asset management

I want to see this product which is used for asset management system in software management . I think is a good software.

Complex product but lots of features

Pros - very easy to customize, tons of features,

Cons - very complex asset management, lots of admin duties

State of the art ITSM solution

Improved a lot with new mobile features and functions in the latest Version 9

itsm review

Great product without good support