Mindbody

Vorteile

Ich finde, dass der Software einfach TOP ist. Sehr einfach zu nutzen und man kann Ihre Zeit richtig gut organisieren

Nachteile

Die einzige Nachteile, die ich gefunden habe, dass der Software nicht genug möglichkeiten für individuelle Training.

Vorteile

Von der Terminerstellung über die Buchung bis hin zur Zahlung reibungsloser Verlauf

Nachteile

Mehr individuelle Designmöglichkeiten wären zwecks Anpassung schön

Vorteile

Ease of use. Can find members very easily. The reports are also very specific and good. You can tag clients and come back to them very easily, and that is a Feature that I use a lot in the Mind body Business app

Nachteile

There is no Apple Pay feature. Also, when adding clients, there is no option to swipe ID to cover a lot of the information in the new "Add clients" Screen.

Vorteile

It has a wide ranging and diverse functional capability. It is also excellent at running memberships which is very helpful

Nachteile

It became expensive and stopped supporting our card payment provider

Vorteile

All in one software for scheduling, advertising and student reviews

Nachteile

The software doesnt integrate well with 3rd party companies that are referred by mindbody, such as gymm access.
Classes cannot pay for appointments, although the pricing relationships says its doable. This caused massive inconvenience and hours worth of work.
Also, if i want to schedule a block of time as available for appointments, I cannot use the same room as classes if I want the appointments to begin at various times. This is supposed to be scheduling software but cannot use the same room for different services, so i have to make 1 studio into 2 different rooms.
Also, Im now being told I need to use MB for payment processing and will be forced to pay a higher fee for all services charged below $50.

Vorteile

Creating schedules you can offer online for solo and group classes worked fairly well.

Nachteile

The checkout process was long and tedious and the loading screens between viewing customer profiles took forever.

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Vorteile

Mindbody is the most powerful platform out there. Everything from your POS, CRM and marketing functions are all in one place. It's convenient and allows me to have all functions of the business in one place. I've looked at other platforms, but nothing compares.

Nachteile

The price. Mindbody is the most expensive software out there. As a small business it can be difficult to keep up.

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Vorteile

I'm very familiar with MindBody, so the ease of use works well for me. I've recently had a couple of good experiences with tech support though my most recent issue was unresolved and even the tech support person agreed it was an obvious mistake in your code.

Nachteile

I reported an issue with an absolute mistake in your code for enrollment restrictions where someone was obviously confused and coded it as if there are 12 days in a month...probably thinking 12 months in a year. As the result, any monthly memberships with less than unlimited allowed enrollments can only be restricted up to 12 days in a month. VERY obvious coding error. I haven't heard back about the fix for the obvious mistake and have no ide if it will be fixed. THis is a big problem for me because I recently created a monthly pricing option for more than 12 days in a month but less than unlimited and system won't stop clients from enrolling.

Vorteile

Easy to schedule, has area for SOAP notes, easy checkout process, ability to create bundles and installment payments

Nachteile

Poor CRM tools, SOAP notes limited character fields - not nearly enough space! Also cannot download simple client contact lists.

Vorteile

Mindbody is very feature-rich. They are continually adding and updating features.

Nachteile

The quality and availability of the tech support went down significantly a few years ago.

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Vorteile

Ease of use. Simplicity for clients. App.

Nachteile

They kept going up in price all the time and never offered a better experience

Vorteile

This is by far the best gym software for running a business. Easy to use and capable of doing most everything that you need.

Nachteile

There are some changes with the upgrade to some of the reporting and things that I was not a fan of.

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Vorteile

Online booking
Marketing suite with automated emails
Appointment confirmations
Personal branded app
Membership and package management

Nachteile

Customer support is terrible
Nobody ever seems to understand how to fix the recurrent problems with the software
There are constant glitches
All automated emails are routed to spam
Credit card processing is severely delayed by up to 5 days
It is lavishly expensive for what you get

Vorteile

It was easy for my clients to book classes on the APP.

Nachteile

Small businesses were quickly at a disadvantage to franchises. They had the ability to pay for ads and promos. The APP was continually full of competitors offering big deals. Many small studios including mine eventually left Mindbody to software companies that included an APP for individual studios only. It created customer loyalty.

Vorteile

I appreciate client accounts and organizational setup

Nachteile

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

Vorteile

I like that Mindbody has the options for classes, workshops and appointments that my business delivers. I appreciate the ease of the app that allows for seamless online booking for our clients.

Nachteile

I would like documentation on appointments to be shared between family / couple clients and I'd LOVE the ability for our physiotherapist, osteopathic manual practitioners and massage therapists to be able to have body charts to chart on.

Vorteile

Very robust program that covers most features needed for studio management

Nachteile

Lots of clicks to complete any function, especially at point of sale and enrollments

Vorteile

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

Nachteile

The price was too high for a solo practice.

Vorteile

Mindbody software is a robust platform designed to streamline business operations for wellness and fitness establishments. It excels in its comprehensive features tailored for scheduling, client management, and payment processing.

One of its standout features is its intuitive interface, which facilitates easy booking for clients and efficient schedule management for staff. The software supports various wellness sectors including gyms, spas, yoga studios, and more, offering customizable options to suit different business needs.

Nachteile

However, while Mindbody offers extensive functionality, some users may find its pricing structure complex, with costs potentially increasing as additional features are added. Customer support, while generally responsive, could benefit from more personalized assistance during peak times.

Vorteile

I like that Mindbody has a lot of options and it is very diverse for both the customer and the vender point of view. The app makes it very easy to do check ins as a member, and very easy to look at profiles as a worker.

Nachteile

I wish the interface had some more color and style. I would like for it to have more personality.

Vorteile

It's much cheaper than collaborating with a company that would develop everything from ground zero.

Nachteile

Nothing, it's great! The company used it for many years and is satisfied

Vorteile

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Nachteile

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Vorteile

Easy scheduling and visibility of class availability for customers, relatively easy use for studio staff.

Nachteile

Quite pricey for functionality. Multiple logins required for multiple studios. Frustrating limitations for custom reports.

Vorteile

Large network of users - had potential to reach new client base

Nachteile

Too many glitches in the system - payments, scheduling/signups, and livestreaming all had major issues

Vorteile

The MindBody Platform is easy to navigate.

Nachteile

The technology doesn't support our gym's scheduling format.

Vorteile

It is friendly user. I find that I can check out patients and product super easy.

Nachteile

There is not much that I do not like about Mindbody. Sometimes finding a payment has too many steps for my liking.

Vorteile

I love how easy it is to navigate and manage client info. It’s a time-saver, and I see improvements every time I use it.

Nachteile

The reporting system could be a little more flexible, but it's functional for what we need.

Vorteile

I like the professional layout and ease of information at my fingertips when i log into one of the 25 studios I work at. Reports including personal review of my service and totals of clients visits, satisfaction and great CRM intuitivity.

Nachteile

I would love one account in my email that lists all the locations I work at for ease of log in especially when working two different studios in one day.
The web version is okay but the mobile version can be laborious.

Vorteile

Mind Body Online has a smooth design and the way the information/reports are presented is very easy to understand. Its automation features are very handy and easy to program

Nachteile

Sometimes i have found reports having discrepancies between them, yes i am aware thaty it depends on how the information was input in the system. Also it creates "transactional" reports but "historic" reports tend to change over time. - Programming MBO culd be cumbersome

Vorteile

I enjoy the simplicity & ease of use. As a manager who has used MindBody with two different fitness companies, I have enjoyed being able to keep track of my staff's punch cards, their training sessions, group exercise, and all of our products in one place. Running reports is a lifesaver because it helps me drive business and understand trends for the fitness clubs I manage.

Nachteile

Some of the settings can get a little confusing at times, but support is always available so I never get stuck for long.

Vorteile

In the last 3 years, there is nothing I would recommend with MindBody especially with all the different platforms available today

Nachteile

Poor and improper customer service to my studio and my clients. Inconsistent and totally incorrect information. We have called multiple times in the last two months, and we get different answers every time. MindBody’s modus of operandus is to protect themselves and their money stream. The customer does not matter.

Vorteile

It was easy to set up and use. Support was also available 24/7 even though it wasn't advertised as 24/7.

Nachteile

It was difficult to send emails out to members if we had any changes to our class schedules.

Vorteile

I always had a problem with how it was sold to me. There was no new customers coming from them and their marketing platform, also, it is extremely complicated to set up your pricing and processes for charging customers. When you need to change something or personalize it, its a pain.

Nachteile

Their customer service is trash. I was never listened to about my concerns or needs.

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Vorteile

The core software has robust functionality, however the system is complex and not intuitive. I spent 6 years working in the software so I had learned over time how to accomplish what I needed to.

Nachteile

The system has a lot of issues and bugs. You will frequently run into issues where payment processing is not working. The core software functions okay, but the major issues lie in the add-on services like MessengerAI, Branded App, and Marketing Suite. I've tried all of these add-on services only to find that they don't function as promised.

Vorteile

Mindbody is feature-rich and takes away so many headaches with a booking system, payment system and holding client data. It freed up my time daily.

Nachteile

The price. They specialise in gyms, salons and studio classes, all of which must be small businesses but the price doesn't reflect that at nearly £100 a month on the smallest package

Vorteile

I love the ease of using the platform and the fact that I have everything in one place. The most recent feature -- contactless payments-- has been a game changer for our business. We are able to charge students who come into our studio using the business app from our phones. I also love that there is a marketing feature I can take advantage of to send out communications to our members, without having to pay for a separate service. Mindbody customer service has been excellent -- every time, I have an issue, they are quick to solve it for me and I don't have to wait on hold to reach an agent.

Nachteile

Mindbody takes a lot of fees for new clients that sign up using the platform. On top of merchant credit card fees and the monthly subscription fee, it really reduces my margins.

Vorteile

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

Nachteile

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

Vorteile

Nothing in particular. Very complicated system, not user friendly at all, too expensive plus they charge you with a Technical Account Manager fee on top of your monthly fee

Nachteile

Very bad service. They constantly have bug issues which they cannot resolve for weeks and they dont care if your studio is loosing money in the meantime

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Vorteile

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

Nachteile

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

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Warum Mindbody gewählt wurde

Vorteile

I love Mindbody for the ease of scheduling clients in for appointments and the analytics are fantastic! I use them weekly to report sales to my accountant and review where my sales came from during a particular quarter. I adjusted my marketing approach as a result. I also really like the automations we can create so that clients are being welcomed, notified and asked for reviews at different stages of their experience with us. Thank you!

Nachteile

It was initially challenging to get set up so that my branded website worked seamlessly with Mindbody. I had to switch from using the 'appointment' setup to a 'class' setup because my business is such that, I can have up to 11 people in my center for each 2-hour session I offer. It created a fair amount of work to re-do it all but once it was switched to classes, it's working fine.

Vorteile

NOTHING, they are a disaster! Not a single thing worked as promised. We lost thousands of dollars per month!!

Nachteile

Customer service is abysmal. It takes 10 phone calls to find the one person who might be able to help, but then the fix doesn't work the next day. Onboarding, our guy missed our first two onboarding calls and then had the nerve to say, well you never took advantage of your onboarding. THIS SOFTWARE DOES NOT WORK as promised.

Vorteile

Nothing....you can have the best scheduling app ever but without customer support that can take up to 10 hours a week to obtain answers, stay on hold, repeat calls, confusion among the corporation of not writing things down from last conversation, it is not feasible to do business.

Nachteile

Their customer support is non existent and you will waste more time on the phone than doing work. We had them for10 + years and finally gave up. When we tried to leave them, they made it impossible to receive our data which is our entire database. They lied to us and said our database was wiped out immediately but it wasn't. Our losses with this company were vast.

Vorteile

We run a large health club and MindBody has the features to allow us to run all the aspects of our business using the software. They also have excellent customer service.

Nachteile

The reports should all have the option to allow comparision to the prior period, especially the sales reports. It should be easier to import a list of clients into Messenger to allow you to text a large group of clients.

Vorteile

Bait and switch program. No.Transparency of programme features prior to paying your first month. Do not agree to make a first month payment or check mark any boxes.

Nachteile

Customer service bounces you around to avoid discussing cancellation. Their contract will lock you in to 12 months. At exorbitantly, overpriced cost to your business 250-1000 MONTHLY! for services that are provided at thirty four dollars a month through schedulicity,vagaro for small salons. Scaled TOO LARGE for a small salon.. on boarding will cost you. It is not included in your monthly. Click buttons will charge per click on your site. There are so many hidden charges.. any monthly subscription will be the beginning of spending. Someone has been pilfering in my account changing my subscription type when I haven't even been online.

Vorteile

From the end user standpoint, very easy to click links and pay

Nachteile

Doesn't always fit exactly what we are looking for with ease of use to enter our training sessions. The credit system isn't always the easiest for end users to understand, and thus for us to use.

Vorteile

Easy to navigate. The support team are very helpful and always finds the answer. They also advertise me in the general app.

Nachteile

The price for my small business. Should find a way to price according to size. Also they added on the app if ppl found me through the app, MD takes a chunk out of it. Which is fine but clients don’t pay attention and choose that option and then I lose out.

Vorteile

I love that I can see many types of classes available during a time slot that I have available for self-care. My schedule is always shifting, and self-care time slots overlap with other obligations. MindBody shares what's happening now and in the future, allows me to explore options and book classes, and sends me a calendar link with mapping. I love this app!

Nachteile

Having a time slot - mileage willing to travel - and available search options would be helpful.

Vorteile

It is well known and reliable for the most part. good customer service if there is an issue.

Nachteile

The product search experience is terrible. If you include a space in the search that doesn't appear in the way the product was entered in system then it doesn't show up. for example I searched "post card" and nothing came up because it's listed as "postcard" in the system.

Vorteile

I like that the platform is becoming more full spectrum service. I can do a lot more than I used to be able to and I love the idea of one stop shop kind of experience. I don’t need multiple programs to run my business anymore.

Nachteile

I think there are some more intuitive features that could be added, maybe more pleasing layout (aesthetically)

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Vorteile

I liked the reporting, the MB app, and the option to also have your own app.

Nachteile

The cost, the clunkiness of the backend software and the lack of customer support for the cost.