eMaint CMMS
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Alle Bewertungen zu eMaint CMMS Filter anwenden
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Very frustrating experience
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
Vorteile
Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.
Nachteile
Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
In Betracht gezogene Alternativen
SafetyCultureWarum eMaint CMMS gewählt wurde
We wanted a program that better suited our businessGründe für den Wechsel zu eMaint CMMS
They promised great features and and easy implementation but unfortunately we were misled.Antwort von Fluke Corporation
Hi Kevin,
Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.
Aine Whelan
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Might be good for managing a fleet of trucks, but not for much else.
I hate it. I have recommended that other facilities in the organization completely avoid it.
Vorteile
I did not like it at all - would avoid at all costs.
Nachteile
Software is not user friendly, can do little without corporate support, adds zero value.
Antwort von Fluke Corporation
Hello Scott,
Thank you for providing your feedback. I am very sorry to hear that your experience hasn't been what you expected so far. Our goal is to provide the best customer service possible and ensure your team is set up for success. I have reached out to you through email and will make sure we address all questions/issues to get the account back on track. Thank you again for your honest feedback. I am confident we can make the necessary adjustments to ensure your success with eMaint.
Sincerely,
Conner Rivard, Customer Success Manager
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Great system once you get it set up.
I have used several different CMMS over the years, this is by far the best one yet. So many features, customer service is always available for support.
Vorteile
Can set it up any way you want (more info, less info, charts, etc). Easy to use including remotely (iPad).
Nachteile
It takes awhile to get everything in the system (parts/inventory/assets) but once you do, it is great and easy to use.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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eMaint Review
Vorteile
Very good CMMS program. We have reduced our downtime and parts searching by using this system. Very good once you get used to it.
Nachteile
Will need training to learn all of the functions. Luckily, eMaint offers a lot of training to help you learn the system.
- Branche: Landwirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Great reports and makes it easy to track everything
Vorteile
The reporting is very modifiable, and we can get all the information we need about our equipment. We know exactly what needs to be done, and what's been done. It's absolutely perfect when maintaining large tractors and other farm equipment
Nachteile
It is very costly, but compared to what you save in time, it's worth it.
- Unternehmensgröße: 2–10 Mitarbeiter
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Wonderful Experience
We are almost done with the 4-week implementation process, and with each new step we have realized more ways this software is going to streamline our day-to-day processes to greatly increase efficiency, as well as become a powerful reporting tool for that will provide us with far better data than we have ever had.
Vorteile
Customization, fantastic service from sale through implementation, excellent training that results in ease of use.
Nachteile
No complaints - it is a LOT to learn and a LOT of data to transfer, but that's to be expected with any software change (especially if, like us, you're pulling the data from a variety of sources), AND the implementation specialist and the online training have really helped us with both.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Easy to work
Vorteile
This is a complete CMMS Program, soon we start implementation i know for sure it will help reduce the amount of time i work.
Nachteile
I am still fighting with the assessments on the Emaint University. I Fail every time and dont know why
In Betracht gezogene Alternativen
FiixWarum eMaint CMMS gewählt wurde
MP2 is obsoleteGründe für den Wechsel zu eMaint CMMS
Is a complete program where it will help us reach our max maintenance department potential.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Weitere für 1-5 Monate genutzt
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New User
Using eMaint will help us keep track of our assets, warranty timelines, inspections and work orders.
Vorteile
The most impactful feature that I've seen so far is the input of assets. By allowing me to use an excel spreadsheet of information and upload it into the software - it's easy to use. Integration with our existing business processes will be easy once we get the hang of it.
Nachteile
Although I am a new user, there are no features I feel are missing or could be improved at this time . To my knowledge, integration with our existing processes has not been difficult.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Probably the best for my wants.
Vorteile
Out of the 6 CMMSs I tried, this was probably the best to fit my needs. It is highly customizeable with different account priveleges depending on the need.
Nachteile
This is one of the more expensive options and there is no way to buy the system outright. Also the learning curve is a bit higher then most others.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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We use it for fleet maintenance and invoicing customers.
Vorteile
The clean feel and appearance of the printed content. Customer Support is the BEST - responsive, helpful, friendly, everything you want. No question seems too dumb.
Nachteile
I can't get dates on my reports and must write them in manually. Seems like a basic thing, but can't get it. Also wanted to move line items up and down on invoice and can't do that, which makes the invoice difficult to edit.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Maintenance Software to cater for a variety of needs
Vorteile
The software allowed us to manage all our maintenance activities in one place.
Helps tackle costing/budget better
Better maintenance scheduling
Nachteile
Requires prior experience working with Maintenance Software
Hard to track inventory/parts
UI can be difficult to comprehend initially
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Great CMMS software
Vorteile
eMaint has a very user friendly interface, an abundance of useful features, and fantastic customer service system.
Nachteile
Not a major deal, but there is a lot of information in the program, and it can get a little overwhelming at times.
