Vonage Contact Center – Bewertungsseite 2

A must for a Success Team

We implemented NVM 8 weeks ago for our success team to make on-boarding calls and take support calls and the whole experience has been seamless. The representative from NVM provided support and training during the bedding in phase and he was excellent, and we were up and running within a few days. Fast, professional and supportive, NVM is a great product, stand-alone and also as an integration with Salesforce.

Implementation and configuration

Very positive experience with the configuration of users, access rights and setting up the system for day-to-day use.
This has been made straightforward by the assistance provided by Jamie Cooper. Jamie has provided an immense amount of help and guidance, he is knowledgeable, patient and always on hand to answer queries. A real credit to the company.

Super Service!!

The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions. The reporting is extremely versatile and detailed and the staff are very knowledgeable and helpful. Kyle Hughes in the Hampshire office is particularly helpful and is always happy to offer advice and assistance.

Sharp Development and Smooth Deployment!

A great experience working with Customer support representative from NVM. I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start. In addition, the NVM Wiki is a fantastic resource. Thanks, NVM!

After care service

Initially, the generated reports didn't add up (to us). The support team took the time to explain the reports. There were a few minor discrepancies in the figures, the rep took the time to identify and rectify the problem. If I have any questions in the future I know I can rely on the team to be fully supportive.

Really good, couldn't recommend it enough

NewVoiceMedia made sure everything was set up for us as we wanted and needed, from day 1 until live and beyond. Their support is great and also available when we need them.

So easy to use (now I have had a bit of practice :-)).
By changing from our old telephone system to NVM, we saved time and money.

Team Lead Merchant and Technical support

Great work from Russell Healey to get us set up. He became part of the team for a week and helped us pull this long due project to Fruition.

Features are great so far, only con is the real time dashboard functionality and the little customization the widgets offer.

Rollout New Voice Media in Germany Customer Service at Deliveroo

Fours years and going strong

We are using ContactWorld to distribute and handle hundreds of thousands of calls each year in numerous languages to five Global Customer Service teams. We have used the technology for fours years to great effect to best serve our Customers.

Quick integration

Simple and easy to use - we were able to launch within 2 weeks of signing the agreement. Everyone was responsive and helpful. It has given us real-time visibility and dynamic capabilities with our telephony we haven't previously had.

Brilliant platform and support

The platform is fantastic when scaling up with plenty of features. One thing that we lacked with a previous provider was support. However, the support received from NVM has been nothing short of great!

It does not always work!

For me personally I often receive calls that do not then link into Desk and create cases. Otherwise its very good. Can not fault the team when they deal with queries though, very prompt and helpful.

Absolutely Great!

Can not wish for anything more as a company, all we need easily accessible with a click of a button.

ContactWorld Review

The biggest feature that we take advantage of is the detailed reporting that is offered. This allows for every department to be broken down and supplied with easily extracted information. Implementation wasn't as smooth as we'd like however the support team aided us throughout the process.

Good product, fast turn around.

Easy to use, much better than the previous system that we had. Fast inception.

NVM review

The system is easy to use and the set up processs was clear

Good tool for Marketing calls