Alle Bewertungen zu Talkdesk Filter anwenden
Nutzerbewertungen zu Talkdesk durchsuchen
Alle Bewertungen zu Talkdesk Filter anwenden
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Good reliable service and quick implementation
Vorteile
Reliability and uptime. For companies I’m US I found Talkdesk to be the most reliable provider.
Nachteile
Price. Per agent and annual pricing makes it pretty inflexible and costly for smaller teams.
- Branche: Eventservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Easy To Use Software For An Affordable Price
Vorteile
I like this software once you get the hang of using it. It makes taking calls in the call center easier and also making calls easier.
Nachteile
I felt as though the tutorial could of been better and i don't like how some of the software was explained because, it seemed like I had to figure it out myself.
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Affordable. Reliable.
So far good!
Vorteile
Quick ticket repsonses. Great user interface
Nachteile
Sometimes call quality issues. Can’t hear customer !
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Talkdesk review
Vorteile
How easy it is to use and integrate with other software
Nachteile
I can't find anything I don't like about it
- Branche: Computer-Software
-
Quelle der Bewertung
Realiable & Flexible Software and Great Customer Service
Vorteile
Great personalised customer service. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business
Nachteile
Pricing is not very straightforward, even though it is a great value for money. Default reporting could be improved
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Talkdesk Cloud Contact Center
Vorteile
I like how seamless talkdesk operates with my current CRM. With the click of a button I can contact anyone and have all necessary info recorded in one place.
Nachteile
Sometimes there is a bit of static on my end, but once you refresh the application, all is good to go!
-
Quelle der Bewertung
Excellent team and service!
great customer service and the product is super easy to setup and use. a mobile app for sales people on the ground would be great!
Antwort von Talkdesk
Thank you Miguel and Uniplaces! We love to hear that you are really benefitting from using Talkdesk. A mobile sales app is in the pipeline. Stay tuned for product updates.
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Review on talkdesk
I love talkdesk and would recommend it to my other friends in similar companies that I am in.
Vorteile
I love that the software is easy to use and seamless.
Nachteile
I dont like that it does often drop at times and keeps me on a cal when I am not on a call
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Easy to use
We use Talkdesk for Call Center business type of work.
Vorteile
Very easy to use software with nice and clean UI.
Nachteile
Admin rights are complicated to set. And sometimes the chrome extension stops working.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Useful product!
Vorteile
Simplicity and quality. Sound quality is superb and I love how straightforward/easy it is to interact with the interface.
Nachteile
Limited features. There aren't too many options to mess with on TalkDesk.
-
Quelle der Bewertung
- Branche: Unterhaltung
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great but frustrating when crashes occur
Vorteile
It’s user friendly! I love how simple and easy it is to use even for entry level
Nachteile
When it temporarily crashes. It causes a huge strain on our call center, and local team members.
-
Quelle der Bewertung
Great product
Vorteile
Easy to navigate, great customer support team, love the visibility for our agents and managers alike.
Nachteile
Onboarding was a bit lengthy, but other than that I would highly recommend!
- Branche: E-Learning
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Good tool!
Vorteile
Integration with salesforce and the number of avaialable kpis
Nachteile
sometimes call quality is not great, it glitches or the caller can't hear.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great service, great product
Vorteile
I like the ease of use, the support team is responsive, and overall just smooth
Nachteile
it was a little hard to learn at first.
-
Quelle der Bewertung
Loving Talkdesk
The Customer Support Team at Saint Bernard is very happy with how easy this platform is to use, especially for training and reporting purposes. Call quality continues to be stable and strong.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Super Easy To Use
Vorteile
Its very easy to navigate around the site.
Nachteile
I wish that it had more programs on it to be recommended.
-
Quelle der Bewertung
Easy to set-up, easy to use and problems get fixed quickly
Pros:
Great Customer Support
New features launched constantly
Cons:
Reporting not fully developed yet
Some restrictions in buying phone numbers (legal ones)
-
Quelle der Bewertung
Great product!
We have been using Talkdesk successfully since launching. It's simple and easy to use for our customer support team. I highly recommend it for other startups.
-
Quelle der Bewertung
Awesome Call Center in Minutes
The easiest and fastest way to set a professional call center for your company. And it also comes with reports :)
-
Quelle der Bewertung
does what it's supposed to do
pros: easy setup, cons have some problems forwarding calls to my phone
- Branche: Personalwesen
-
Quelle der Bewertung
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Simplicity
Vorteile
Talkdesk has been simple to integrate with our existing services and simple to setup for our teams.
Nachteile
Reporting services are limited for what we need.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Looking great.
Vorteile
So what makes this product different is the UX/UI of the systems. In comparison to some older call center options it works well.
Nachteile
Finding settings can be a bit overwhelming
- Branche: Computer-Software
-
Quelle der Bewertung
Easy to use, pain-free, amazing quality
Vorteile
Easy to use, integrates with many different CRM's and help desk solutions, efficient
Nachteile
no power dialer, but they are looking into building this tool
- Branche: E-Learning
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
A necessary tool for international companies
Our customers are all over the world so that to Talkdesk we can easily call everywhere. Thanks to the integration with Salesforce we can make updates easily without having to submit a case. It saves us time.
Vorteile
The integration with Salesforce as we have all the information together and while we are on a call with a client we can see all their details.
Nachteile
I have been using Talkdesk for only a few months, so I have no complaints so far. I really like using the tool!
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Awesome Salesforce Integration
We are currently testing out TalkDesk for our new softphone solution. We love how deeply it integrates into Salesforce. It's also convenient that there is a stand-alone application and a plugin that you can use while logged into Salesforce.
Vorteile
Great salesforce integration (workflows & triggers can be setup). It has a standalone app and salesforce app.
Nachteile
Pricing is based per user which can get expensive.
- Branche: Forschung
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Call recording thats easy to use
Vorteile
records inbound and outbound so you can review your calls for feedback
Nachteile
setup was a little difficult, sometimes finding the call you want can be hard