Canfigure
Alle Bewertungen zu Canfigure Filter anwenden
Nutzerbewertungen zu Canfigure durchsuchen
Alle Bewertungen zu Canfigure Filter anwenden
- Branche: Anwaltskanzlei
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Canfigure Review
We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.
Vorteile
We love the ease of use in regards to create and tracking incidents/tickets.
Nachteile
There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.
Antwort von Canfigure
Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Se muy facil de implementar.
Vorteile
Me gusto por su facilidad de implementacion y configuracion.
Nachteile
Tube problemas con el reporte de informes pero ya se soluciono.
- Branche: Versicherung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Good to use
Good.
Vorteile
It maintain and track all changes which deploy on environment on daily basis. It contains all relevant information about the hardware and software components used in an London Market Account.
Nachteile
All over It is good, can't see which we can't track. It would be really good if there is any plugin which can directly connect with Remedy and fetch change information from there.
Antwort von Canfigure
Thanks for your review Vaishali!
We have a REST API that can be used to connect to Remedy. I'll be in touch about getting this set up for you!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Hawkins Service Desk Review
In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.
Chris has been more than supportive and quick to respond, which I appreciate.
Vorteile
Tasking capability
Nachteile
Reporting
Reminders not configured
Antwort von Canfigure
Thanks for that honest review Marthie!
I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.
We'll get you to update your review at that time!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
Canfigure Review
Vorteile
Intergration of this product was easy, support always available and helpful.
Nachteile
We not not found any Cons to using this software
Antwort von Canfigure
Thanks for your review Tom!
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
SupaCMDB is an essential asset giving assurance that our config records are maintained...
Vorteile
SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service.
Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc.
Integration with key external systems (eg Jira) is possible via the supaTools API.
Nachteile
It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.
