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- Branche: Informationstechnologie & -dienste
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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Easy to Implement and Use
Vorteile
Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.
Nachteile
Support team is always there to assist in case of problem or issue. Nothing negative to say about them!
Antwort von Canfigure
Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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ITSM Full Function Toolset : Canfigure!
Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance!
Vorteile
Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports!
Nachteile
Haven't found anything yet, but I'm looking into every aspect.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Se muy facil de implementar.
Vorteile
Me gusto por su facilidad de implementacion y configuracion.
Nachteile
Tube problemas con el reporte de informes pero ya se soluciono.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Hawkins Service Desk Review
In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.
Chris has been more than supportive and quick to respond, which I appreciate.
Vorteile
Tasking capability
Nachteile
Reporting
Reminders not configured
Antwort von Canfigure
Thanks for that honest review Marthie!
I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.
We'll get you to update your review at that time!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Canfigure Review
Vorteile
Intergration of this product was easy, support always available and helpful.
Nachteile
We not not found any Cons to using this software
Antwort von Canfigure
Thanks for your review Tom!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Feedback
Vorteile
Canfigure has a user-friendly interface and intuitive workflows, making it easy for users to navigate and manage their IT assets and services.
Nachteile
I likes all the features of Canfigure. I like least about recording of deployment.
Antwort von Canfigure
Thanks for your review Aditya!
I'll be in touch to see how we can improve the recording of deployments for you!
