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- Täglich für 1-5 Monate genutzt
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Free self hosted version helped us organize support
Better management of issues for free.
Vorteile
There are many help desk (AKA support ticket system) but this one is open source and full featured. We managed to integrate seamlessly with the design of our web (with coding and took us a while though).
It works perfectly and we can even manage support tickets and answers by sending emails to our support email account. It's been a real improvement since now we can follow up on statuses and history of the issues our customers face.
Nachteile
The initial setup took us more than we spected but it was worth it as now we save a lot of time and customers are happier.
- Branche: Medienproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Amazing free software
Vorteile
+ Free
+ Supports many email addresses
+ Ticket filters come as a bonus to allow automatic assigning to staff
Nachteile
- Appears to be quite clunky in regards to making changes
- Staff backend is quite outdated and doesn't perform above standards
- Some minor bugs here and there
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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The free version works perfectly
Vorteile
It's a complete system, despite being free. Documentation is more than enough to get it functional and in production.
Nachteile
It's not easy to setup which is understandable for free software. The learning curve is pretty steep.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 1 Jahr genutzt
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Pretty good for FOSS
Used osTicket to offer helpdesk services for people I did side projects for. It worked great for it's purpose and being open source, it didn't cut into my bottom line as a freelancer.
Vorteile
- Free
- Easy to set up on my own VPS instance
- Required minimal customization to make it fit my needs
Nachteile
- Being free, it's hard to get support (but there is a vibrant community of users that can help)
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Difficult to install, you need a webmaster to do so, very proficient on Apache and php.
Only for companies that have almost zero budget but have a good developer in-house
Vorteile
Its free, most of the features are in there. if you have the time nas resources you can modded to become what you want but as it is is too simple and not intuitive, interface is too simple and not intuitive sometimes. still. its free.
Nachteile
Too difficult to install, its not abandonware but its close, even when its can be modded and have some community behind it . again... will need a full time programmer to do so and will take some time.
- Branche: Personalwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Ticketing software for supporting customers
Vorteile
Ticket management solution for supporting end users of a company
Nachteile
for open source, only community support is needed.
- Branche: Bildungsmanagement
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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osTicket, the free opensource helpdesk solution
Overall, this is an OK helpdesk. The biggest benefit is that it can be hosted internally and it is free. However, for free you can use another solution (such as FreshDesk) which is much easier to setup.
Vorteile
The product is free, open-source, and self-hosted. This allows me to control every aspect, including any data entered into the system.
Nachteile
Setting this up is a pain. I am familiar with Linux, but it took a good bit of troubleshooting to get this working in LTS 18.04.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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OS Ticket Review
Good ticketing system if you need many options, good if you have multiple types of supporting agent that deals with different departments.
Vorteile
Easily see the upcoming tickets and you can reassign tickets to other agents and set the ticket to new
Nachteile
Too much of information on the dashboard that can cause confusion
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Free tickets system
Vorteile
I like that is free, the installation is easy and the software is user friendly. osTicket is a customizable ticket system that offers some nice features like email notifications.
Nachteile
It took me quite some time to configure.
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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osTicket is a great customer support tool
It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base.
Vorteile
osTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.
Nachteile
As with any free tool, while the community support is great, larger issues can take longer to resolve
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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checking
Vorteile
checking from internet and find for system make test
Nachteile
internet recommend to check and try for testing
- Branche: Kunst & Handwerk
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Great feature packed helpdesk system.
Vorteile
Great feature packed helpdesk used to track and log support questions from our website. Easy to direct questions to the correct departments for replies.
Nachteile
Not easy to configure, took me a while to get my head round configuration, possibly a simpler interface would be good.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Just the ticket!
Use this on my website for handling customer contact us pages and directing them to different people in the team. Really great to use and great functionality.
Vorteile
Easy to use. Does what it says
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osTicket Review
I have been self-hosting osTicket for about a year and it has lived up to and exceeded my expectations and requirements in every way. A very well designed and developed system. The online support and user groups is very helpful especially during the configuration phase.
- Branche: Hochschulbildung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
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