Lucky Orange

Nothing feels better than finding ways that make your customer experience better than ever. Our email reports are definitely a favorite of ours too! We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and feedback, and happy tracking!

Cheers - Bradley from Lucky Orange

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email!

Cheers - Jordan from Lucky Orange

Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time.

Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to [email protected], and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool.

Thanks again for your feedback and we look forward to speaking with you soon!

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything!

Cheers - Will from Lucky Orange

These are words we love to hear! We strive to make updates to the platform that continue to help our customers get that front row experience to show you how visitors use your website. Again, we appreciate your review, and we are here should you need anything else!

Cheers - Justin from Lucky Orange

We appreciate your review and kind words! We are always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!

Cheers - Jordan from Lucky Orange

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback.

Regarding your feedback on Lucky Orange not capturing all of your sessions, please reach out to [email protected] so we can take a look at this for you.

Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange

Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions.

Regarding your feedback on using the tool, please reach out to [email protected] and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have.

Again, we appreciate your review, and we are here should you need anything else!

Cheers - Jordan from Lucky Orange

Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable.

Regarding your feedback on the source, could you reach out to [email protected] so we can look into this for you or help you identify where the source is listed?

Thanks again for your review!

Cheers - Jordan from Lucky Orange

Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Thanks again for your review, and don't hesitate to reach out with any questions.

Cheers - Will from Lucky Orange

We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!

Cheers - Jordan from Lucky Orange

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review!

Cheers - Bradley from Lucky Orange

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Emilia from Lucky Orange

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime!

Cheers - Justin from Lucky Orange

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to [email protected] to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out!

Cheers - Emilia from Lucky Orange

Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

Thanks for your feedback, Julie. Love that you’re able to use Lucky Orange to see when and where your customers experience issues. Regarding your tracking discrepancies, there are many reasons this could be happening: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked.

Regarding your pricing feedback, Lucky Orange continues to evolve to bring you more features and scale with you as your business grows. Over the last year we’ve launched multiple question surveys, optimizable segments and a new Optimizely integration among other features. This is in addition to the 20+ features that are included with every Lucky Orange plan.

I would be happy to give you a personal tour of our newest features, address your tracking discrepancies and collect your pricing feedback. Use this link to find the best time in your schedule for this tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon.

Best Regards - Emilia from Lucky Orange

Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange.

We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels and more. For instance, instead of spending hours sifting through recordings, we’ll show you how to use optimizable segments to quickly find the recordings of people who are frustrated or confused.

We’d love to schedule your walkthrough, so please use this link to find a time that works best for you: https://calendly.com/lucky_orange_onboarding/15-minutes-new. If you have any questions or need to find another time slot for the walkthrough, feel free to contact us at [email protected]. We look forward to hearing from you soon!

Cheers - Kelsey from Lucky Orange

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to [email protected] referencing this review. We look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange

We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to [email protected] referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon!

Cheers - Jordan from Lucky Orange

Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked.

At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience.

I look forward to hearing from you soon - Bradley with Lucky Orange

We appreciate your review, Fabian. Seeing exactly what your visitors and customers do and experience on your website through heatmaps can make all the difference in improving your website and growing your business. Regarding your functionality issues, could you contact our team at [email protected]? This will allow us to begin exploring why these functionalities aren’t working. I look forward to hearing from you soon!

Best Regards - Bradley from Lucky Orange

We appreciate your review! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that firsthand look at what customers do and experience can make such a difference for your website. Regarding your replay issue, could you please send an email to [email protected] or reply to my last email? Our team would like to investigate what you’re experiencing and find a resolution. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Jordan from Lucky Orange

We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.

Cheers - Emilia from Lucky Orange

Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!

Cheers - Jordan from Lucky Orange

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to [email protected] to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon!

Cheers - Bradley from Lucky Orange

We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need.

As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect.

Thanks again for your review, and I look forward to hearing from you soon!

Cheers - Justin from Lucky Orange

These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything!

Cheers - Jordan from Lucky Orange

And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!

Cheers - Emilia from Lucky Orange

Thanks for your review, Aaron! We are thrilled to hear that you have been impressed with our easy installation, setup, integrations with GA4, and features. At Lucky Orange, we strive to provide valuable visitor behavior insights to users of all technical backgrounds. Regarding your comments about session recordings, could you please send an email to our team at [email protected] referencing this review? There are many reasons why data wasn’t captured, such as a visitor leaving the site or moving to a different webpage before our code fully loads. Our team would be happy to look at what you’re experiencing in greater detail. Additionally, we appreciate your feedback about filtering out bots. We value your feedback and have already shared this with our development team. Again, thank you for your review, and don’t hesitate to reach out if you need anything.

Cheers - Emilia from Lucky Orange

We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate!

Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review!

Cheers - Emilia from Lucky Orange

Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away.

Cheers - Emilia from Lucky Orange

We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features.

I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon.

Best regards - Kelsey from Lucky Orange

Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team.

Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to [email protected] referencing this review to get started. I look forward to hearing from you soon!

Best Regards - Emilia from Lucky Orange

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts.

Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon!

Cheers - Emilia from Lucky Orange

Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email.

Best regards - Jordan from Lucky Orange

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

Thanks for leaving us a review! We love to hear that you’ve been able to get the insights you want and need to see exactly what people are doing and experiencing on your website. The live view is one of our favorites too! Regarding your issues with session data, could you please send an email to [email protected] at your earliest convenience referencing this review? There are many reasons why you may be missing data, such as someone blocking tracking on their browser or moving to a different page before the code fully loads. Our team would be happy to take a look at it to see what’s going on. We look forward to hearing from you soon! Thanks again for your review, and happy tracking!

Cheers - Kelsey from Lucky Orange

Thank you for your kind words! We’re thrilled that Lucky Orange has been your favorite tool for gaining insights to improve your website and grow your business. We appreciate your support over the years and your review! Happy tracking!

Cheers - Emilia from Lucky Orange

We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review!

Cheers - Emilia from Lucky Orange

These are words we love to hear, Rick! Thank you for your review and your business over all of the years. Visitor behavior is crucial to making your website the best it can be and then continuing to analyze it for optimization opportunities. We think you’ll love the new UI, and we’re here to support you every step of the way. Please don’t hesitate to reach out if we can be of any assistance! Thanks again for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

We love when our users refer to Lucky Orange as 'awesome!' Our team designed our app to be easy to use from the very start, whether it's installing, navigating, or understanding. Regarding the issue with not enough replays in the free trial, are you referring to our free plan? This plan is designed for users who are just starting out with their websites. I would be more than happy to walk you through our 20+ features included in all of our plans (including the free plan!) and help you find a budget that best fits your needs and traffic requirements. To schedule some time to connect, please reply to my last email referencing this review. Thank you for leaving us a review, and don’t hesitate to reach out if we can assist you further!

Cheers - Jordan from Lucky Orange

Thanks for leaving us a review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. The more you know about how they engage and interact with your site, the more you can identify possible conversion pain points and enhance the customer experience.

Let’s talk about our pricing for a moment. Our pricing is designed to scale as your business grows, starting with a free plan to get you started. We also offer a plan specifically designed for Shopify merchants who are just getting started. Each trial and plan, including our free plan, offers full access to all of our 20+ features. I would be more than happy to walk you through our features and help you find a plan that fits your budget and traffic needs. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon!

Cheers - Justin from Lucky Orange

These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything!

Cheers - Bradley from Lucky Orange

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website.

Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to [email protected] referencing this review to get the conversation started. We look forward to hearing from you soon!

Cheers - Kelsey from Lucky Orange