RedTeam Flex
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- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
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Not worth the money
Not great. I was told I could cancel at any time. They failed to mention you have to pay a 'restock' fee in order to get out of a contract.
Vorteile
Not applicable as there are none.
Nachteile
too convoluted; no local support; no real training other than videos, subs didn't respond, not for people who don't like computers (my superintendents are very old school)
Antwort von RedTeam Software
Thank you for providing feedback, we are sorry to hear that RedTeam did not meet your needs. RedTeam does not have a restock fee, in the case of early termination on a multiyear agreements we work with our clients to find a fair resolution. In this case we agreed to terminate and waive 75% of the remaining balance even though the terms are clearly disclosed. I will review your situation and see if there is something additional we might be able to offer.
2/4/2020 I verified that everything was taken care of. Thank you
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Quelle der Bewertung
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Great customer service but program needs improvement.
The features of the programs are useful however a lot of the features haven't been fully tested before rolling out and there are many little issues with the program. Customer service was there when I had issues and tried to help when they were able to. The price is very affordable however know that you are not getting a complete working program.
Antwort von RedTeam Software
Thank you for the review Rafael, the information you've shared is extremely valuable to us. It is true, in June of 2016 when you became a RedTeam customer, we had recently launched 2 new feature upgrades. We have since perfected the use of OCR when uploading drawings into RedTeam. The intuitive development of this feature allows us to read an entire set, split them into separate pages, name the properly and catalog them in our Online Plan Room (which has unlimited storage for every project and user). One of the changes that you specifically asked us to create in our Scheduling Module was to allow users to see the Gantt Schedule in a calendar view, we launched that feature in October 2016. We thank you again for your feedback, that feature has been used by hundreds of our users with great success since you suggested it. Lastly, thank you for the kind words regarding our Customer Service Team, we pride ourselves here on providing the best user experience that we possibly can.
