ScrapRight
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- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Best decision!
Shon and his guys were excellent to work with. We have had ScrapRight software since 2010 and we just updated! We were going to try WeighPay and it just wasn’t as user friendly and customer service lacked. I am very satisfied with our product and would recommend ScrapRight over all the others!!
Vorteile
I love that it’s so user friendly. We have had this software since 2010 and the updates are great but it also doesn’t change much which is wonderful
Nachteile
I don’t have any at this time. I think it’s all great!
Antwort von ScrapRight Software
You rock, Kandy! Thanks a lot for sharing your feedback. Shon and his team are the best, so that makes us even happier. We're always working to improve our software, so it makes our day to hear that our recent update was a hit. Keep on being awesome, and we'll keep on providing the best software and customer service you've ever seen. If you have anything else you want to share, please don't hesitate to call us at (877) 897-6422.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Has a lot of great features
Its easy to train people on scrapright
Vorteile
It takes pictures of products, customers getting paid, place to store information.
Nachteile
The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry.
container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly
also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking.
there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore.
Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ?
Antwort von ScrapRight Software
Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Rockstar Tech(s)
Overall, I couldn't be happier with the product...I threw away, at a cost of $25K, my initial scrap software system; 21st Century after 2 years of use. Because of the horrendous lack of support they offered and the time they took to resolve issues.
Vorteile
Ease of use and having access to Randy/Andrew and Shon when needed.
Nachteile
New tech hires that are afraid to get their supervisors involved when dealing with an issue they've never dealt with before...
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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[sensitive content hidden] was very helpful
Great, I called and was quickly helped with my issue.
Vorteile
How easy it is to use. And it's efficiency.
Nachteile
Could be more colorful. I'm not a fan of the basic colors.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Scraprite review
[sensitive content hidden] was Very pleasant and easy to deal with.
Vorteile
Friendly fast response to problem. Tech is easy to deal with
Nachteile
No problems at all. Having to leave a minimum amount of characters in a response.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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My Personal Experience
We were recently with a company that we literally had issues with DAILY. I don’t mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it’s been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I’d recommend them to EVERYONE that wanted a low cost, AFFECTIVE way to run their business simple, professional, EXTREMELY great customer service, and never have to worry after hours what the day will bring come tomorrow!
Vorteile
It’s extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this!
Nachteile
There is absolutely NOTHING I’d say negative!!
Antwort von ScrapRight Software
Wow Christina! Your comments blow me away! Thank you so much! This is exactly our mission to strive to make a difference for customers that have no or underperforming software! Our continued commitment to you will be to service you for a very long relationship at this same level! We are so glad you chose to partner with us! Do you know anyone else that we can help in this way?
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Decent software
Customer service is either super quick or rather delayed.
Vorteile
ScrapRight is easy to learn and use. It allows you to meet the requirements set forth by the government for the scrapping industry.
Nachteile
Needs some minor updates. Such as the ability to sort lists differently and go back to previous screens without starting over.
Antwort von ScrapRight Software
Good morning Jennifer,
Thank you for taking time to review ScrapRight we appreciate and build our software based on candid reviews like this!
Wanted to make sure you are aware of the FAQ's on our dashboard in the software, these can sometimes provide you with self help, also did you know that there is a chat available at the bottom of the dashboard page as well, this can sometimes help you to get the answers from a tech support agent a little quicker!
We are striving to take your comments and stars to the next level, what would be a few changes you would like to see that would help make that happen?
Also if I can ever be of service never hesitate to call or email me direct - Shon Duty, Pres
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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repair service
Vorteile
the help and service is just fantastic and program are easy to us that i have to call for help with a problem a couple of months and problems are fixed super fast
Nachteile
having to request help with a problem but it is fixed very fast and proper
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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I scrap right app
Andrew in tech service help me out to two or three times I needed him and all of those years
Vorteile
There was no training need it. You just picked it up and started using it.
Nachteile
It’s hooked to the Internet, so that’s one of those things you’re at the mercy of
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Senior Buyer
for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers
Vorteile
It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.
Nachteile
can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.
Antwort von ScrapRight Software
Elizabeth, we are so sorry for your experience with https://iscrapright.com/, I believe we shared with you early on, all of the features you are looking for are available at https://scrapright.com/ and we would love the opportunity to assist you in upgrading your account. We are hoping that an upgrade would also turn that frown upside down and help get you to 5 Stars!! That's our goal! If not know that we are working on improving your experience with iScrapRight every day and we have some exciting things in the pipeline for you! Shon Duty 877-897-6422
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Well thought-out software
Our efficiency has quadrupled and it is so easy to spot mistakes. The vast number of reports available within seconds makes inventory, profit management, and payout a breeze. The tech support team has gotten so much better since we started using this software as well. They stay on top of issues and communicate updates regularly.
Vorteile
- The seamless transition and organization between payout and inventory
- Professional looking reports, forms, and receipts
Nachteile
- Inability for our team to use remotely
- A few bugs in various layouts on our desktop but not our surface pro
Antwort von ScrapRight Software
Alexa, thank you so much for the kind words! Regarding remote access, we have multiple ways to accomplish that from anywhere you have an internet connection - please give me a call when you're able!
Shon
- Branche: Lagerung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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ScrapRight review
Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company is working to improve the software.
Vorteile
The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient.
Nachteile
The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y.
Antwort von ScrapRight Software
We have come a long way with your input and your help! Your team has been stellar to work with and your feedback invaluable! Mike, thank you for the kind words!
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great Software
Vorteile
This software makes running our business easy! We love everything about it! The customer service is also amazing!
Nachteile
We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with!
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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I have been working with the support staff now for over 2 years and have always had Great...
It helps with daily business activities/tracking
Vorteile
Being able to access it from anywhere at anytime. You can be on vacation and adjust pricing or pull up a report during a meeting.
Nachteile
The price.
Antwort von ScrapRight Software
Tom, thank you for taking time out of your day to review ScrapRight! You will never know how much it means for us to have honest and real reviews of our software. Some of our competitors have fake ones! Go figure! Anyway, you are helping others to make their decision when searching for the right company and we appreciate the help!
Shon
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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user friendly
The benefit is the inventory control system.
Vorteile
I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well.
Nachteile
updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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THE SUPPORT GROUP IS WONDERFUL ,THEY CAN FIX JUST ANYTHING YOU NEED FIXED
CUTS DOWN ON THEFT
Vorteile
WELL IM COMPUTER DUMMY AND THIS IS SO EASY TO USE ! MY ELEVEN TEAR OLD HAS RAN THE REGISTER AND CUSTOMERS WOULD SAY YOU CAN DO THAT WOW! THATS HOW EASY IT IS TO USE . I WOULD'NT USE ANYTHING ELSE . AND THE ATM SAVES ON THEFT !!!
Antwort von ScrapRight Software
Lawanda, thank you for taking the time to review us! This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Works great, does what we need
Vorteile
Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well.
Nachteile
Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software.
Antwort von ScrapRight Software
Chris, thank you for taking time and providing this review and feedback for us! Please note that when it comes any hardware connection issues we do provide FAQ & Videos on the Helpdesk which can be found on your dashboard! If you ever need us to hep with those connection issues we are here for you 7am to 7pm M-F and 8am-4pm on Saturdays at 877-897-6422 Option 4
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Easy to use software
Vorteile
It is really easy to use, speed up my transactions for the customers. Easy set up and great support remotely.
Nachteile
I need the option to cash out multi tickets at once instead of merging.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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LEAD TRAINER ROX!
Vorteile
Just wanted to fill out this survey in regards to the lead trainer, we purchased some additional training for a new employee and this guy really went the extra mile and basically taught our new girl about the scrap industry before even attempting to train her on how to use the software! He gets major points in my book!
Nachteile
My contract doesn't allow me to hire their employees, that's actually a good thing that we cant hire each other people, but dang it I want the Lead Trainer at my yard every day, or at least two days a week! If I had him here I bet I would double my business!
Antwort von ScrapRight Software
Our lead trainer is blushing lol and very thankful for the comments! We have a new product called SRU that can place him and our other trainers in front of every one of your new employees! Talk to me about adding this on to your subscription!
Thank you again!
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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NO ISSUES
Vorteile
The software is easy to use and anyone with just a little bit of computer experience can learn how to use the program. It is easy to add or remove commodities codes and names.
Antwort von ScrapRight Software
David, your review means the world! If there is anything we can ever do for you, never hesitate to call or email! Merry Christmas!
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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ScrapRight Review
Vorteile
Requires less paperwork, took all handwriting and mathematical errors out.
Nachteile
Drivers license scanner has to be constantly restarted in order to properly scan. Signature pad also times out frequently and has to be restarted.
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Customer support was quick to call back, very helpful and fixed my issue immediately. ...
Vorteile
Customer Service is top notch! Very helpful! I feel that they are always working to make things better with updates and such. Also the ease of adding material to incoming and outgoing tickets is a blessing.
Nachteile
That it is internet based. The system is down a little to much between the internet on our end and the server on their end. Also when merging customers, you lose information.
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Excellent software, easy to use
People in the support are very good, I'm so gratefull
Vorteile
*Is so friendly with the new users
*That it have a free demo
*The material in the software its extensive, clarify all your doubts
Nachteile
*The weekend support is slower that the in the week
*The admin funtions aretime consuming
*Sometimes the system needs to reboot
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Game changer
Vorteile
iScrapRight is easy to learn and use. iPad app is great.
Nachteile
OCR functionality would be great for some out of state licenses that don't have the barcode on the back.
