Intercom – Bewertungsseite 19

Vorteile

It's a fully integrated automation, live chat, and app monitoring system.

Nachteile

No complaints from me...it can be a little pricey to get ALL of the bells and whistles, but for what it does it's a solid value.

Vorteile

It can be immediately implemented live in the website. I like how easy it is to set up, and therefore to interact with customers from day 1.

Nachteile

I like Intercom and believe is a good product. I would like to have more integrations with third parties and more personalization of reports

Vorteile

I like that I can upload html email templates to the system. It allows me full customization.

Nachteile

I don't have any cons. It's really a great platform all around.

Vorteile

Intercom allows me to connect with my customers very easily and helps me reach more customers in less time and effort

Nachteile

They have a few bugs in their software, nothing to damaging

Vorteile

Simple to set up e.g. chat or automated messaging

Nachteile

Rather complicated to handle e.g. removing users, and also to track issues in the support side.

Vorteile

It's a very helpful tool for customer support

Nachteile

Keyboard shortcuts messed me up a lot before I figured out there was a setting to turn them off

Vorteile

We use both their Resolve and Educate products and they're great! Gone are the days of using Gmail for answering hundreds of daily consumer inquiries without any visibility to conversations between team mates and customers. Intercom makes it so easy. We love it!

Nachteile

I wish they would roll out a better email signature functionality. We do miss that from our regular email.

Vorteile

The number of app integrations is just amazing. Plus the list keeps growing.

Nachteile

The lack of a free plan is the only thing missing here.

Vorteile

In my company intercom is used a lot. We do online classes and use intercom for everyone to communicate and it works great. Plus its really simple to understand.

Nachteile

The only problems I had were connection problems but that can happen with any kind of internet software.

Vorteile

I love how we can have our Help Center be interactive with Intercom

Nachteile

I do wish there was a way to integrate with Salesforce

Vorteile

I really like how dynamic is the ticketing.

Nachteile

I would say the "search" feature, doesnt work 100%

Vorteile

We use Intercom to email users after they have used our software for a fixed number of times. A nice feature that customer enjoy is that we have a button in our product that end-user can use to chat with support teams if they have questions. This really helps with customer engagement and allows us to monitor the pulse of the customer. Onboarding with Intercom is a breeze, it's very quick to setup. The UI design is very clean and snappy despite all the various features that Intercom offers.

Nachteile

Since we are not a huge company, the costs of Intercom outweighed the value of the leads it was bringing in. We needed something more budget-friendly with a subset of the features. The amount of activity was so low that we ended up sunsetting Intercom as no one was monitoring it, unless prompted in Slack.

Vorteile

I like the many different features this software offers. Chatbots, customizations, etc. However, I feel like these features are not organized in a way that make them simple to use, and you often get lost in all of the action.

Nachteile

I don't like how you can't access a chat you receive via mobile without having the app downloaded. Chats that we receive as a company must be answered ASAP, and we've encountered a few times where the person responsible would have to access the chat by mobile but then would have to download the app, and whenever the app updates, it logs you out so if you've forgotten your log ins (which you probably would have since the log in is normally saved via desktop so you don't have to remember it), it takes a long time for you to answer your client.

Vorteile

The ease to communicate with our customers is really amazing.

Nachteile

Article editor is really primitive. More options to edit support articles will really help us more.

Vorteile

It's a decent live chat software, there is more than enough information about customer presented in chat window such as user's mail, phone number, user id, when the user was first and last seen and even his total bet amounts and first placed bet date in single chat window!

Nachteile

The settings are somehow complicated, for example finding chat history is not as much easy as it may seem :) The design also could have been more elaborated as it is simple looking and the white background is not pleasant for eyes .

Vorteile

The API,
The statistics,
The usability, - UI/UX
The tutorials

Nachteile

the mobile app version which is not bad but could be better

Vorteile

it's cool, solves a-lot of issues for SaaS companies and diminishes the need for many HelpDesk \ CRM modules
I have to admit htat the customer support that intercom reps provide is REMARKABLE

keep up the good work

Nachteile

The UI is missing some key capabilities, mainly the ability to modify fields for customers \ leads which have to be manipulated by API

Vorteile

easy to use, great looking user interface, someone new to the system can easily get setup and going right away.

Nachteile

No bot assistant yet. They actually preach customers not to use bots because it takes away the human to human interaction. So if you're looking for AI bots to answer questions on chat you're out of luck

Vorteile

It helps a lot in communicating directly with potential customers.

Nachteile

At the very beginning is not that easy to use

Vorteile

The automation options from filterinh ro pop up options

Nachteile

two options of columns when exporting . Would like to choose what columns to include

Vorteile

I love the ease of assigning, closing, snoozing conversations as well as the templates.

Nachteile

There's nothing i don't really not like!

Vorteile

The ability to engage with our customers in-app and as well as a way to draw users back in to our platform.

Nachteile

There are not any glaring cons thus far.

Vorteile

I like how easy it is to use without much instructions. Nice interface, user-friendly, organized.

Nachteile

Not very good on small screens, as it has a lot of options.

Vorteile

I like the very user-friendly interface, the customer support is the best, many integrations presented

Nachteile

I can't create the separate folder with some assigment rules

Vorteile

- Integrated with a lot of thing
- Easy to integrate in a mobile app

Nachteile

- SDK is quite limited
- Web platform is complex
- Hard to find what you want

Vorteile

This is an awesome chat tool, we use it for chatting with our clients. The reporting is great & the canned responses are so useful.

Nachteile

The Intercom support is least interactive.

Vorteile

It was a pretty good communication platform

Nachteile

We just didn’t like this compared to other platforms

Vorteile

So far it has worked for me without inconveniences. Intercom is an easy solution to adopt and execute. It provides an easy way to add a chat, a support ticket and send notifications / messages to customers.

Nachteile

We use Respond, and the only complaint we have with Intercom is that we can not use different messages per page for our website. Having a small limited number of messages, instead would make all customers happy in the long term, that would be my suggestion about it.

Vorteile

This helps us communicate with out clients in real time

Nachteile

Although very rare, chats sometimes don't refresh at times.

Vorteile

The UI was clean and looked professional with our website.

Nachteile

Our developers had to do a lot of work to get it integrated.

Vorteile

I've used Zendesk, Groove, and now Intercom and Intercom really is the best. It's super simple to setup. It scans your old KB and creates a new one for you. Definitely helped the setup process. All the insights you get for each product are awesome. I know Zendesk has reporting but this is much better in my mind.

Nachteile

I don't like their billing system. You are billed per user, which means whenever someone loads your application they are added as a user. I wish there was a way to only count users you have conversations with. You can delete users based off this but you sort of have to do it every day.

Vorteile

You can understand the client in a very easy way

Nachteile

Sometimes its a little bit slow when many chats are open

Vorteile

Aplicativo extremamente útil para o meu negócio.

Nachteile

Em alguns momentos senti que estava mais lento em alguns recursos mas nada que atrapalhe o dia a dia.

Vorteile

I liked the quality of the software and the messenger.

Nachteile

It's way too expensive. I had to switch from Intercom to another product because of that.

Vorteile

The ability to easily embed and customise our support portal, then manage all tickets from the interface.

Nachteile

I'd say the inability to export all conversations according to custom needs. I've wanted to have an export of what was done to resolve support tickets and categorise them, but was unable to.

Vorteile

It's got a lot of integration, love the integration, especially with slack. It's very simple to use once you start using it.

Nachteile

The zapier integration seems very limited. I wish I could trigger when an automated email is sent. This drives me crazy that I cant'

Vorteile

I love the app functionality that Intercom provides. The app is so simple to use, it's easy to jump on your phone and navigate through chats.

Nachteile

I wish that the desktop app/website was a lot easier to use and more like the app. With how simple the app is, you would hope and think that the website would be a lot easier to use, but it isn't. You get in there and feel overwhelmed. It's confusing jumping on there and I prefer to use the app.

Vorteile

The setup process is easy and quick, this is a simple and great solution for customer support that is easy to integrate. Good feedback from customers about the user-friendly chat interface. Great way to analyze customer interaction and understand concerns as well.

Nachteile

While it is easy for customers to use, the interface on the internal side is a bit more complicated so takes some time to fully onboard. Also the pricing is very high.

Vorteile

The large array of customization and analytics is astounding. Intercom makes it simple to pull so much critical data from each customer interaction to be able to make educated decisions moving forward. The Product Tours function has been particularly useful for our team.

Nachteile

Occasionally, particularly in the beginning stages, the software can feel overwhelming with how many options it provides, and learning where to find it all.

Vorteile

The Intercom platform is best for live chat customer support and setting up customer engagement campaigns.

Nachteile

The Educate product for setting up a help desk is rigid and doesn't support multiple languages so Intercom for us was not a one-stop-shop that we hoped it would be.

Vorteile

Great for many use-cases, multiple teams use it in our company and all have positive experiences when working with the features and support teams.

Nachteile

No significant cons from our perspective. Intercom is best in class for many reasons and we're very happy with the product.