--- description: Reviews zu Freshservice Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Freshservice mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [MSP Software](/directory/4553/msp/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.de/software/436317/freshservice Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) > Freshservice ist eine leistungsstarke IT-Dienst-Management-Lösung von Freshdesk. Dieses cloudbasierte System befreit IT-Abteilungen von unpraktischen, serverbasierten Lösungen und bietet Mobilität für unterwegs, leistungsstarke Funktionen und flexible Preise. > > Bewertung: **4.5/5** von 726 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 726 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 15,00 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei Darussalam, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - AI Copilot - AI Summarization - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anforderungsmanagement - Anfragezuordnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Asset Lifecycle Management - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement ## Integrationen (54 insgesamt) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... und 39 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [MSP Software](https://www.softwareadvice.de/directory/4553/msp/software) ## Ähnliche Kategorien - [BCM Software (Business Continuity Management)](https://www.softwareadvice.de/directory/4137/business-continuity/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) - [Warenwirtschaftssysteme](https://www.softwareadvice.de/directory/4490/inventory-management/software) - [Vertragsmanagement Software](https://www.softwareadvice.de/directory/4157/contract-management/software) - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Alternativen 1. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4080 reviews) 2. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3439 reviews) 3. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1787 reviews) 4. [MaintainX](https://www.softwareadvice.de/software/116409/maintainx) — 4.8/5 (1037 reviews) 5. [Zoho Desk](https://www.softwareadvice.de/software/393877/zoho-desk) — 4.5/5 (2213 reviews) ## Nutzerbewertungen ### "IT tickets, simplified" — 5.0/5 > **Ellie** | *29. Mai 2026* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: IT ticket submission and tracking easy, with a good UX and simple ways to see the status of your request (which is really important since IT is so central to my job\!) > > **Nachteile**: Too many emails\! I wish it was easier to opt out so that you could only get the info you really need ----- ### "Freshservice is now boosting its AI features for ITSM" — 4.0/5 > **Lex** | *15. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. ease of use, and its ready-to-use functionalities 2. they have seamless updates every month with no disruption or downtime 3. their self-service portal is now AI-generated response enabled > > **Nachteile**: 1. no access to back-end tables 2. if the functionality is not available, there is no way for customization. you have to wait for a feature enhancement > > Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. However, this year the platform made significant improvements and their enhancements sky-rocketed our agent and user experience. ----- ### "Helpdesk Tool That Works" — 5.0/5 > **Dan** | *11. Februar 2026* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy to use and user interface that has been recently updated and refreshed to provide a modern web app experience > > **Nachteile**: Reporting and analytics functionality can be a little clunky at times however overall it is adequate. ----- ### "Reliable ITSM tool with Strong Automation and Clean UI" — 5.0/5 > **Mahesh** | *16. März 2026* | Informationsdienst | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management. Incident, problem, and change management workflows are easy to configure and help standardize support operations. Automation rules and workflow orchestration reduce manual effort and improve response efficiency. The platform also integrates well with other tools, which helps maintain better visibility across IT operations. Overall, it improves team collaboration, request tracking, and service delivery performance. > > **Nachteile**: Some advanced configurations require time to understand, especially when setting up complex workflow automations and integrations. Reporting customization can also be limited for organizations that require very detailed analytics. Initial setup for large environments may require careful planning to properly configure service catalogs, asset management, and automation rules. > > Overall, my experience with Freshservice has been very positive \& Great. It provides a reliable ITSM platform that simplifies incident management processes. The UI is well designed and feels modern, making navigation and daily operations easier for IT teams. The ticketing system is well organized, automation features help reduce manual workload and the platform offers good visibility into IT operations. It also supports better collaboration between IT teams through centralized request tracking and workflow management. With proper configuration, Freshservice can significantly improve service delivery efficiency and operational control. ----- ### "Freshservice review" — 5.0/5 > **Tomas** | *25. Mai 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents. Quite good value for money too. Perfect system ergonomy while using the main (basic) setup (Incident, Change, Problem, Project, Task, CMDB...) > > **Nachteile**: Quite often there are great ideas with poor implementation. Sometimes I am not sure if/how product team works with development. Sometimes more user testing would be needed. > > Overall? Great? Customer support is mostly responding quite quickly. From time to time was unclear expectation on my end when something will be fixed. Also there could be a bit more of face to face customer interactions. ----- Seite: 1 / 30\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/436317/freshservice?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/436317/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten