Drift – Bewertungsseite 3

Vorteile

We are so glad we added Drift to our marketing site. It is now one of our top 3 pipeline channels. We've seen very high quality leads come through who want to quickly talk to a rep.

Nachteile

Building the playbooks can be tedious but overall the software is very intuitive. Reports are pretty generic.

Vorteile

easy to use and update - new mapping feature on the backend makes experiences easy to review and update

Nachteile

occasionally updates roll-out with no notice, making it hard to know when cool new things happen and how best to utilize them

Vorteile

First and foremost, Drift was incredibly easy to setup and integrate into our existing website using just a small snippet of code. Once it was setup, Drift has successfully engaged with countless visitors to our website who may not have otherwise remained on our site or found what they were looking for. It's scheduling features are a great way to organize and rotate "on-call" teammates.

Nachteile

We were excited about testing the conversational bot feature that Drift has rolled out to supplement the standard chat window. We are somewhat disappointed with the current capabilities of that feature to personalize a landing page to our branding. As a result, users experience a somewhat jarring shift to a landing page that looks nothing like your own on a completely different URL.

Vorteile

It did truly feel like I was not part of a movement, but it was great that now we could quantify chats and see them all the way down our sales funnel and in salesforce.

Nachteile

The integrations seemed shaky at best - I never have a good sense if we are properly integrated with salesforce and marketo. We were basically sold a useless marketo integration when we first signed on...

Vorteile

I like their ads, landing page and messaging

Nachteile

Drift is messy and very limited. They don't allow to see what's inside. If you want then you have to pay. So we paid their monthly subscription just to view their admin dashboard and to see they don't provide what is advertised.

Vorteile

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Nachteile

The drift app does not have the same features it does on the desktop and the format can be unusual. Much prefer to use on a laptop.

Vorteile

Quick and easy setup. Intuitive tools and settings make implementation a breeze. The iPhone app is great and sends push notifications instantly and allows me respond to chats from my phone on the go 24/7.

Nachteile

Not quite as "enterprise" as some other applications.

Vorteile

Free version of this tool provides very usable option for clients wanting to get into live chat support.

Nachteile

the mobile app could be better with its alert system, if you want to use this product without a dedicated staff member looking after it you need to be very away of your phone app and be sure to check notifications.

Vorteile

Easy to use, tracks client browsing on site

Nachteile

Lag time between a new drift inquiry and the email notification saying you received an inquiry can be crucial to missing one as the web app does not have a default notification sound

Vorteile

Drift is relatively new to our tech stack. We've been able to implement it with a few clients (as well as ourselves), who use it to amplify their sales process. Drift has been very convenient and has cut communication time in half. It's pretty simple to program a workflow for your sales reps to work through when communicating with a lead. Customer service has also been great.

Nachteile

The dashboard layout was a bit tricky for me at first. Once I got the hang of where certain pieces were located it wasn't that bad, but there was a lot of digging around that needed to be done at first.

Vorteile

Literally nothing. They make a bunch of empty promises and then hang you out to dry.

Nachteile

Most of it seems half-built when you actually pay and sign up. Talking to them on the phone, this seemed like a magical piece of software that could solve all my team's problems.... NEGATIVE.

This just created more headaches than I could have ever imagined. We tried Olark first, gave our money to Drift, and now finally made the right move and switched to Intercom. Finally, well built software that works!

Vorteile

You can set up a bot and show messages to website visitors. Replies send to the visitor's email, which we really like.
Booking calendar is included
We have ours integrated with our marketing automation software and we believe this is a powerful sales tool.

Nachteile

We haven't used it to its full potential yet so hard to find a negative.

Vorteile

For one of my project, I am currently on Drift's free plan. This means that I am able to just handle basic chat for the site. Overall, the basic chat functionality is decent but to get more features, I would have to upgrade to a "higher"plan.

Nachteile

After using just the Free services, I wouldn't know what other features Drift offers. And, to explore those paid services, I would have to upgrade to the plan that is beyond my budget. So, yeah, the only con for me at this moment would be its steep pricing.

Vorteile

Drift created a whole new category of Conversational Marketing and they definitely played their cards right this time.

What I love about Drift is:
- Super easy to install and get it up and running on the site. UX is terrific.
- Support is 10/10 as I've always had my questions or issues resolved
- Sets meetings in my sleep :) it's lead generation on steroids.

Nachteile

- The licensing cost might seem significant for those who can't justify an ROI.

Vorteile

We are a SaaS company that utilizes "chat" for several purposes off of our website. We have used other, more prominent providers in the past, but Drift does a great job in distribution of chats. They are able to seamlessly allocate potential leads to salesmen and current customer support chat to our CS team. I have not seen anyone do it as easy as this before.

Nachteile

We have just implemented in the last week, so nothing to report thus far, but going through the demo process we are confident in our switch of providers.

Vorteile

Drift has a neat framework, allowing for real-time chat with prospects (or customers) and some level of automated responses. They're on the right track for building a great tool.

Nachteile

Some of the functionality just isn't quite there. The routing is not as automated as we would like, and the automation tool is pretty manual to build out. It's not as customizable as we hoped it would be, and requires a lot more live monitoring.

Vorteile

Drift was very easy to integrate into our website. We were able see an impact shortly after we installed it with customers communicating with us directly from our website. It captures the customer's email as well, which allows us to track and follow the lead after the website interaction.

Nachteile

It might just be user-error, but it seems a little difficult to open the Drift application and get right into chat when a new visitor chat alert happens... but likely won't be a problem for those who are assigned support team.

Vorteile

If you have a booming business or you are running short of your support or sales team then this is the best app to look forward too. One it cuts down man power cost and second and most important thing is that it lets you profile your user before making them have a convo. this helps your sales team to understand the user and engages your user rather than keeping them waiting

Nachteile

It is the best but the best comes at a cost. Good for organization but can have a cheaper plan for small scale companies or start-ups

Vorteile

Pretty quick and easy to implement. The tool is flexible with a suite of developer tools. Connects weel to the workflow of sales people (Slack, email, gmail, google cal).

Nachteile

Integrations with marketing automation could be more extensive and tighter. At this point much of it is very new. Reporting is way too simplified. They need to better tie where the person was to when they engaged with chat.

Vorteile

I love the accessibility that it gives to customer's or perspective customers to someone in the company who can quickly answer questions. Avoids wait times on phones and email.

Nachteile

Sometimes when we had no one online, and had an offline message turned on, it didn't always work and some customer's were unhappy because they expected a response, but no one was online.

Vorteile

Allows customization and fast tracking leads down the funnel , allowing them to skip directly to what they are searching for on our website.

Nachteile

I have not taken enough advantage of the sync with our Marketo - with some glitches we have run into but that might not be due to Drift software.

Vorteile

I learned about Drift from several companies with whom I do business. It is an incredible tool to help me warm right up to people coming to my site needing help.

Nachteile

The only thing I did not like about it is the blinking of message notification on my browser tab but actually what can be done is simply click on that and it goes away. It is a bit expensive but people have the ability to book right there in the chat.

Vorteile

Drift is, so to say - sexy :) I love the look and feel much better compared to other website chat/bots solutions.

Nachteile

Although there is a free plan (that we actually use), paid functionalities could offer much much more (e.g. custom bots)... but!... Even the essential plan would be too much for our budget. So, all is good except the pricing :)

Vorteile

First off, that it connects to Slack - It's super customizable, and offers a free plan. I've tried many similar services, but Drift offers premium features on its free tier. You can't beat that!

Nachteile

I do wish that a chatbot was available at the free tier. But otherwise, no complaints :D

Vorteile

It has a good free trial that allows to understand the value of the product. More vendors should have this approach with so many choices now available.

Nachteile

Nothing to speak of. AI is not there yet to replace humans in all interactions, so of course, it will not be perfect there either.

Vorteile

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven. Lots of opportunities to customize the experience and their support is stellar. Very impressive

Nachteile

Still limited by limited integration to other sales/marketing tools, but that's to change soon with their new marketplace

Vorteile

I like how clean and simple the chatbox looks on our site, and how you can add different sales reps with their pictures on the chat.

Nachteile

I wish it was easier to see when people were trying to chat with us, the notifications are good but I still am having issues keeping on top of incoming chats.

Vorteile

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful. Other chat companies are not as in tune with B2B needs which is what sets Drift apart. They have the right features and tools for the B2B marketer.

Nachteile

One setback is not being able to pull in custom cookie tracking data through the Drift form/bot. That tracking info is critical to business success.

Vorteile

Drift is a tool very easy to roll out in your organization. We were live after 3 days. It is very straightforward how to create playbooks and how to put them live on your website. They have a huge library of existing integrations. Their support team is very responsive.

Nachteile

Their Salesforce integration is not always working consistently and I would really like to see the ability to do AB testing on a specific chat-bot playbook.

Vorteile

It is free for 1 user.
You can respond on your phone or on the web.
It was simple to add to my website.
Pricing is reasonable.
You can track your visitors browsing history once they start a chat log with you.

Nachteile

The app is a little buggy. There are times when I can't get to the current conversation. When you hit the back button it takes you out of the app all together.

Vorteile

The big picture idea is great. You and your team get alerted when a site visitor has a unique question or wants immediate help on your site. The support and account management teams were also very helpful.

Nachteile

This could be company specific but instead of helping potential clients quicker and being less of a burden to our internal team it quickly turned into a way to game MQL numbers and justify the spend on this tool which isn’t helpful at all in itself.

Vorteile

Drift is the most feature rich chat software. I like the automated bots, playbooks, and easy to use UI. Drift has helped us convert those website visitors who hadn't filled out a form or other CTA.

Nachteile

Drift is extremely expensive compared to Intercom. Their features are powerful but not worth the money for a smaller organization

Vorteile

I like the user interface for Drift. It is really easy to install on many types of websites. The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform. I like how it can integrate with other platforms as well.

Nachteile

I wish they had chatbot features or auto reply features based on applicable use or respective industry. This would help automate some of the interactions and workflow that could benefit users.

Vorteile

Customer Service, Ease of use for the client visiting our website, notifications when somebody is on the website and chatting, the ability for a bot to make suggestions to clients when we are away from our desk

Nachteile

Can overwhelm the potential site visitor a bit by asking the same questions multiple times, the user interface takes a bit to get used to

Vorteile

Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget.

Nachteile

Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day.

Vorteile

Drift is a very powerful yet simple tool for achieving the main goal of having meaningful conversations with our website visitors. It allows us to offer a personalized customer experience, while the video creation capabilities for our outbound efforts are also a very nice addition.

Nachteile

On the technical side some videos don't look that great in the preview mode/gif when using them via the Hubspot CRM integration.

Vorteile

First of all, I see a product that makes you feel great and ready. I really like chatbot (I haven't used it yet but will use it soon). You can collect data with a chatbot without forms. That's great!

Nachteile

I don't know any cons side of the product yet. Maybe in the future, when I moved to a paid plan, I can find some :)

Vorteile

Drift is leading the way in website chat functionality. I'm so impressed with the Bot conversations and conversions, the conversation routing abilities, and the integrations to all our tools from CRM (Salesforce) to messaging (Slack).

Nachteile

I have no complaints with Drift at this point. Very happy with their software.

Vorteile

Easy to install, good amount of features on the free plan, and easy to start using without a lot of setup time.

Nachteile

Obviously more free features are always good but that's not a really valid complaint. Overall no big cons, it could load faster in Google Tag Manager, but that's ok.

Vorteile

The ability to not only see who comes on my site, but be able to engage with them and respond immediately has been amazing. The automated bots have been a great feature to discover leads as well.

Nachteile

I wish there was better integration with slack. I get notified with it, but it's hard to know how to respond.

Vorteile

I like the model and the methods they use to save time for sales and marketing. Good concept for sure

Nachteile

I think the vision needs to be fleshed out a bit, but they'll get there. but right now, we were in need of making quick decisions and I didn't feel like it was something we could wait for

Vorteile

Great tool for visitors and providing a great website experience. Great way to organize and qualify the visitors. Awesome tool that has a lot of flexibility to make it useful to each company. Great Sales Development Product!

Nachteile

- It can get sorta confusing with the playbooks but if you go through the onboarding - Everything will be fine!

Vorteile

The new affordable monthly subscription. Drift or Intercom? Finally, I choose Drift forever. Because Drift allows me to get free access to software to going learn slowly.

Nachteile

I can't get access to bot feature with my plan. And I have to looking for another software. I'm waiting catalan language option in menu.

Vorteile

Awesome way to deliver real time feedback to site visitors through bit setup by page on your site. Makes it really relevant for visitors

Nachteile

Setting up the bot has a bit of a learning curve. It's a bit more involved to set one up so it's not a quick 1-2-3 step thing.

Vorteile

This customer chat tool was easy to add and integrate into our website. It makes it really easy to connect with website visitors who might have questions or learn more about us. I also love the integration with Slack.

Nachteile

No major concerns with using Drift at this point. So far it's worked well for us.

Vorteile

Drift offers a functional chat bot for websites

Nachteile

While Drift's capabilities are cool, what the product actually delivers is not what they market. Be careful about what the possibilities are in this space and what is actually being done with the software today

Vorteile

Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.

Nachteile

Sometimes the notifications have some glitches in it.

Vorteile

I like how quick and easy Drift was to set up, and it's integration with Slack meant the entire company could respond to customers.

Nachteile

It didn't grow well with the company. however they've introduced new features since I've used this product.

Vorteile

It free, works with wordpress, shows an online presence, send email instantly, great for getting leads!!!! What more could I want...

Nachteile

Nothing really. The individual paid plan is VERY expensive. But since i dont use that, i'm fine with free.

Vorteile

The interface is nice and easy to navigate. Support is great as one would expect. Easy to set up and use workflows

Nachteile

Some of the training content was elementary level and the mobile app isn't quite as easy to use as other programs Ive used.