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Alle Bewertungen zu Motive Filter anwenden
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great product
Great, they respond quickly
Vorteile
I like you can see codes about your trucks if something you need to repair
Nachteile
Not having the option when truck is in the shop
In Betracht gezogene Alternativen
SamsaraGründe für den Wechsel zu Motive
Better priceAntwort von Motive
Wow! Thank you for the wonderful review. We are happy to know that you our enjoying our services and support. In case in future you need to reach out to us for any concern, please feel free to give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Mapping and history
Vorteile
Having the cameras integrated works well for history as well as incident management
Nachteile
On the mobile app the history does not link with the mapping. Frustrating to use on the mobile device
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
great piece of software
very satisfied
Vorteile
ease of use, Having the ability to track units, having opportunities to view fault codes
Nachteile
geofencing icons too large on map when multiple locations are close to each other on map
Antwort von Motive
Yay! 🎉 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
We appreciate your honest feedback on customer service and we have noted down your feedback. If you have any further questions please give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Motive for Truckload tracking
Vorteile
They provide various useful tools for load tracking in a really precise and quickly way.
Nachteile
When using tracking links, you can't copy the information showed in screen
Antwort von Motive
Thank you for the good review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Is GoMotive User Friendly?
It has not been a very good one. Customer service is not a priority. Solving an issue is not a priority. Response to a customer issue is not a priority.
Vorteile
GPS feature so that we can track our drivers
Nachteile
The lack of customer service. Their only goal is to sell you something. Once they do, they ghost you if you have questions. There is no one to help guide you through using the system. Your only option is to look at the videos. Who has time for that?
Antwort von Motive
Hi Carolyn,
Thank you for reaching out and for your honest feedback. We apologize sincerely for the unsatisfactory experience. Can you please tell me which part of the product you need assistance with and your contact details please?
So that we can reach out to you and we will help you out and give you a tutorial over the call. If you have any further questions please give us a call at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Just crooks
I basically was with motive for 3 years and after my contract was over they automatically charged me again without my consent and when I actually called to resolve the matter they refused to refund my money telling me that I can only cancel after another year is done. I’ve tried to resolve this matter and even told them I didn’t need to use their product since I had signed up with another company for ELD services and they had even disconnected my account after I had disputed the charges
Vorteile
Easy to use and not too complicated to use
Nachteile
They will want to keep you in contract even without your consent
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Branche: Maschinerie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
BUENA RECOMENDABLE
Vorteile
ES FACIL DE USAR , COMODO
Nachteile
ME GUSTARIA QUE LA CAMARA ESTE A TIEMPO REAL
Antwort von Motive
Hi Miguel, thank you for the positive rating and we will consider your feedback in upcoming product updates. We are glad you are satisfied and would appreciate it if you could spread the word. Keep on trucking!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ease of use
does a great job for our company
Vorteile
ease of use driver can utilize from his phone
Nachteile
waiting on case resolution for a problem on trip
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Secartary
I the customer service with this company is great
Vorteile
It's easy to use. and i like the customer service that provide
Nachteile
There is nothing least that i like about the product
Antwort von Motive
Wow, thank you for the fantastic review! We're so happy to hear that you're enjoying our service. If you have any questions, our support team is here for you via email at [email protected] or by phone at (855) 434-3564, 24/7. Thanks again! 🎉
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Motive Review after 1 Vehicle use
Vorteile
Ease of access. Ability to connect as soon as the vehicle is started. Ability to see the location of the vehicle.
Nachteile
Since Motive is the first Fleet Management/tracking software I have used, I do not know how to compare it to others
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Motive Is The Best
So far my overall experience has been good
Vorteile
Motive makes it easy to manage my fleet of trucks and real time updates.
Nachteile
Price could be a little lower but for the service provided, it’s understandable
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Motive is awesome
Great overall experience.
Vorteile
What I like most about motive is how user friendly the platform is. Also, great customer service team.
Nachteile
The least thing I like about motive is nothing. Motive has been great for my company.
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Horrible
Horrible
Vorteile
Nothing. Very misleading sales team. As soon as you signed up, no one is there to help you . You keep getting transferred from one department to another
Nachteile
Horrible customer service. Very misleading sales team . Disgraceful
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Avis - Motive
Vorteile
Facile à manager, et également simple à utiliser.
Nachteile
L'ajout d'une fonctionnalité pour ceux qui ne respectent pas la vitesse, manque.
Antwort von Motive
Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Overview of product
Vorteile
It's fairly easy to set up, however it seems at times things get messed up that I did not change.
Nachteile
too hard to navigate without support. I don't use it every single day, so probably practice would help.
Antwort von Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Safety Manager
Overall happy and we will continue to use this profuct
Vorteile
Easy to use, works for our business. Older drivers are able to understand the simple app
Nachteile
Sometimes we have issues with driver's being kicked off of personal conveyance and their driving is recorded as actual driving time.
Antwort von Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service. Please feel free to spread the word to your friends and family. If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Middle of the road
Vorteile
Using the tracking features to generate quarterly reports for fuel tax
Nachteile
That I cannot change the name of a vehicle once it has been entered. This is absolutely ridiculous
Antwort von Motive
Thank you for your feedback. We are interested in learning more about the difficulties that you are experiencing. Please email your comments to [email protected] or call our 24/7 support line at 855-434-3564.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Satisfied Customer
Vorteile
I like that the drivers get a weekly score, this helps with coaching and also reassures when the driver is driving safely.
Nachteile
Does not flag when a driver is using their cel phone, running a yellow to red light, not wearing a seatbelt. The only way this gets caught is if a driver does a hard stop and trips the cameras on.
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Industrieautomation
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Good Product
Vorteile
The convivence of the product. The organization of everything in one app.
Nachteile
The mileage on the truck does not match the app.
Antwort von Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Best device on the market
Vorteile
Easy to use, easy to install, and very cost efficient
Nachteile
Wish the price would be a little less, but it’s doing a lot for what it’s worth
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great Product
I've had a great experience without any trouble
Vorteile
I love knowing I can locate my trucks when ever neededI can easily pull reports about about fuel or mileageand easily access documents when needed
Nachteile
I cant think of anything right at this moment.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Motive review
Good
Vorteile
I love the customer service they are always there to assist
Nachteile
Initially it was hard to figure out but that was mostly my fault.
In Betracht gezogene Alternativen
Verizon ConnectAntwort von Motive
Yay! 🎉 Thank you for the great review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Vans Transport
Using Motive is easy, and the explanations of how to do certain functions that I receive from the help line has been fantastic.
Vorteile
The product is easy to use on a daily basis.
Nachteile
I have not used any other ELD's to compare it with. Most of the personel on the helpline communicate in English much better than when I started with Keeptruckin. Nothing bad to say.
Antwort von Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
mb
na
Vorteile
Integration for 3rd party software & apps
Nachteile
IFTA upgrade, Fuel..Integration...........
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Motive
Vorteile
Eld helps me alot with my mileage and fuel costs
Nachteile
The cost everything else is fine...my internet threshold
Antwort von Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent customer service
Vorteile
I’m always please and very satisfied with the help and assistance I always receive when I call Motive- their staff is always friendly and extremely knowledgeable!!
Nachteile
Pricing - based upon my time and number of untie that I have signed up with motive, there should be more of flexibility in the pricing-
Antwort von Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! 🤗
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
old eld
it was ok may not go back to them because of the contracts and price
Vorteile
integration was easy but the costs are to high
Nachteile
cost alot of money for what its used for and all they want to do is lock you into 3 year contracts and when you loose your bushiness all they care about is the fact you owe them for the rest of the contract
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Motive Review
Pretty Good
Vorteile
I like the fact that there is no paper to keep track of and I can see where the guys are at all times
Nachteile
The guys sometimes forget to log out and then when they realize that they are over hours they have to do alot of revising. it would be nice if the app logged the guys out if inactive for 12 hrs
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Baumaterial
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Goemerment mandate
works well and great support.
Vorteile
vehicle tracking and maintenance tracking.
Nachteile
constant emails of driver tracking a little over done.
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Rating the Motive app.
Vorteile
The app is very easy to use. Customer service is great!
Nachteile
No issues with Motive . Better electronic logos than paper.
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Pros - Cons
Overall benefits
Vorteile
Easy utilization for admin, violation awareness and cameras utilization of events help to better monitor and assist on drive improvement .
Nachteile
Not easy to use if driver not tech savy, The disconnect of equipment losing signal frequently causes alot of issues.
Antwort von Motive
Yay! 🎉 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Motive
Great experience! Works great!
Vorteile
Mileage and GPS for compliance. Crucial for IFTA quarterly filings
Nachteile
No product complaints. Works as expected.
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Solid company. Great customer service.
Customer service is VERY helpful! I appreciate them!
Vorteile
Convenience of use. I really like the maintenance piece of Motive also.
Nachteile
Things are hard to find on the website.
Antwort von Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Disconnects
Vorteile
Seeing where the driver is at most any time
Nachteile
The app disconnects in the same area most every time we pass through there.
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Awesome
Very good
Vorteile
Customer service, it’s is the best in super friendly, and knowledgeable !
Nachteile
As of right now there is nothing that I do t like….
Antwort von Motive
Wow, thank you so much for your kind words! 🎉 We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at [email protected] or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Evron
Vorteile
Easy to use and easy to install and understand
Nachteile
There is not much not to like about it.
Antwort von Motive
Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Eld
Vorteile
User friendly and it’s cost is decent…….
Nachteile
Trying to log in on phone when the app doesn’t recognize you
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great eld that is inexpensive
Vorteile
The platform is user friendly, affordable, and allows real time tracking of my equipment, drivers, and shipments
Nachteile
Installation was a challenge due to the cable provided
Antwort von Motive
Yay! 🎉 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
50/50 Review
I was most unhappy with customer service with Motive. They aren't as able to help as you would think. Also, I tried to cancel with a representative and was still charged two more times.
Vorteile
I liked the ease of use of Motive. I was able to connect it myself and do everything online myself.
Nachteile
The ability to edit my time Motive was lackluster. Even the administrator does not have the full ability to get in there and make edits. Also, Motive's phone app has a few kinks to work out.
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Customer service is the point for recommendation
Excellent
Vorteile
When ever there is a question, Motive answers promptly and simply. This is by far their biggest selling point
Nachteile
It is kind of complicated but that comes from a non techy person
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Can’t leave home with out it
Customer service
Vorteile
Customer service is fast when I need to call them
Nachteile
Having to use it because it’s the law if it wasn’t the law I wouldn’t have it at all
Antwort von Motive
Thank you for the wonderful review we truly appreciate it. Please help spread the word. In future, if you have any questions, please feel free to reach out to us at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Poor customer service - run!!
Poor service
Vorteile
Nothing
Nachteile
have no recollection or track record of calls, they never cancelled my service after MULTIPLE calls and are still charging me month-to-month. They refuse to cancel contract now that it "renewed". The biggest catch here is that they have NO notes on my previous calls and attempts to cancel. Even with time stamped emails and communication, they are not willing to take it.
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
dt cargo
Great experience very professional
Vorteile
Knowledge of product 24/7 support and hospitality
Nachteile
There is nothing that i like least about the ELD
Antwort von Motive
Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Good Product
Vorteile
Easy logs, very friendly and good customer service
Nachteile
Everything has worked very well, the system is very friendly, it wouldn't change anything
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Beware of fraudulent charges
Beware they will continue to charge your card after you request to cancel your service. I guess times are so hard for them that they'll risk being sued instead of operating with integrity.
Vorteile
None! I canceled my subscription but my card was continually charged. Only after checking my statements did I realize they were charging me and refused to refund the charges!
Nachteile
This company continued to charge my card after I canceled my subscription & refused to refund the money!
Antwort von Motive
We're sorry to hear that you didn't have a great experience using Motive! Please send us a note at [email protected] so that we can connect. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Beware!
Vorteile
Nothing. The equipment never worked properly and wasn't even helpful with IFTA, which is the only reason we were trying to use it.
Nachteile
My devices never worked properly. Our company wasn't using the ELD because we operate within the 100-mile radius exemption. I continued to try to use it just for IFTA. As stated earlier, it never worked properly, so I decided to cancel the subscription. It has literally been like "HOTEL CALIFORNIA." It is impossible to cancel during the "contract period" which renews automatically each year. Let me emphasize that, you only have a window from the day of the last payment of your contract until the 1st payment of your next to cancel. I contacted them 8 times including on the phone and through email. Each time, I was assured it would be canceled. Then, would get emails stating my case number was expiring unless I contacted them. When I contacted them telling them I had already been assured it would be canceled, was told that I had to wait until my last payment of the subscription had been taken out will I be able to cancel. This is a predatory company that is hoping busy trucking companies will let the date slip by without canceling in "the window." If they charge my CC one time after the subscription, I am contacting the Attorney General. This is a ridiculous practice.
Antwort von Motive
Hi there, we're sorry to hear that you didn't have a great experience using Motive! That definitely doesn't align with our goal of providing excellent service to all of our customers. Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Don't use their services!
Not good, can't wait fir my contract to expired to get out!
Vorteile
Not much, there customer service improved just a little bit but the rest is a disaster!
Nachteile
They lock you in a contract and when the contract is about to expired they want to dump you into another one, with fishy sales people that they only care about their commissions!
Antwort von Motive
We are sorry and sincerely apologize that you are not satisfied with our services. Can you please reach out to our helpline so we can record your review and address your concerns? You can contact us by email at [email protected] or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Very satisfied
Very easy to use
Vorteile
It tells u about your driving hours and violation
Nachteile
Intregation with other apps..More dash camera options
Antwort von Motive
Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at [email protected] or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Recommendation
Good
Vorteile
I have found Motive to be very good at support when needed during use.
Nachteile
When I recommend the service to a new company looking for a ELD device there is not much in the way of receiving recognition for my recommendations. Many companies have purchased Motive at my advise and I have not received any kickback as offered by Motive.
Antwort von Motive
Hi Wayne,
Thank you for the wonderful 4-star review. while we highly appreciate it, we are sorry that you did not receive a referral bonus. May I get your contact details so that we can look into this for you from our side?
Alternatively, you can contact us by email at [email protected] or by phone at (855) 434-3564. We are open 24/7, we would love to help you out. Thank you.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
My review
Vorteile
I liked how easy it is to use and how easy it is to train others on it.
Nachteile
Some of the functions are not as user-friendly as I'd prefer.
Antwort von Motive
Yay! 🎉 Thank you for the fantastic review. We're so glad to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're thrilled that we could exceed your expectations. If you know anyone who could use our help, please give them a shoutout! Thanks again. 🤗