Tookan

Vorteile

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

Nachteile

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.

You ask service to help out and they'll "get to it".

They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers.

The booking forms? Barely even works half the time.

Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Tookan

Vorteile

It was generally a pretty site and app. It just didn't work for us and I never imagined one app would cause us so much trouble, hassle and cost.

Nachteile

When I originally contacted them with questions before I signed up, Support gave me a different explanation of services than what I found when I used them. They didn't offer a demo of some of the add-on services. We had a ton of problems with tracking job time. Logging in to the business account was such a hassle on mobile devices as we were logged out like every 5 minutes.

The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy. We'd have to put in repeat orders. Edits to existing jobs that were made in the desktop version didn't appear correctly.

Customer service is horrible! I requested to my Account Manager to cancel my services. They insisted reaching out multiple times to upsell me but would not cancel my services despite my multiple requests and informing them that I did not want the service and they were not authorized to bill me, and there's no way to cancel the account online. I ended up having to report them.

Vorteile

It's a great product just bad customer service

Nachteile

the customer service is non existent. They promise promise promise but i'm yet to see delivery

Vorteile

Good marketing before payment
And lot of promises for problem related just to the payment

Nachteile

No technical support
No answers for blocing problem
Lot of functional problem
Many days to fixe a simple issues
Not recomended

Vorteile

The concept sounds good but perhaps few more iteration before it could put into production for complicated cases.

Nachteile

Join it if you want your credit card stuck forever in this platform. I have been charged a refundable trial fee. It's a minimal fee but the company have never returned this fee even though they had committed that they have refunded it, it took 2 months of communication and yet it wasn't been refunded.