Tookan

Vorteile

The app is great and easy to use and modern

Nachteile

uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders

Vorteile

support team
their 24*7 live chat is awesome .These people have the expertise as they have worked with some valuable brands worldwide

Nachteile

They sometime take too much time in rolling out the features requested . Although they do work on requested features but with a slow speed.

Vorteile

Easy to setup, lots of functionality, good support.

Nachteile

Can be a little slow to update and a touch glitchy at times.

Vorteile

Their dashboard was awesome.veey use friendly software. Integrating with another software is very simple.Free add-ons most important thing.customer support also good.veey cost effective software compared to other.

Nachteile

I don't have any issues with tookan.and also they giving a lot features.

Vorteile

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

Nachteile

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.

You ask service to help out and they'll "get to it".

They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers.

The booking forms? Barely even works half the time.

Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

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Vorteile

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it

Nachteile

Although the functions seem very basic, I would recommend it if your company is small and of limited operation

Vorteile

It was generally a pretty site and app. It just didn't work for us and I never imagined one app would cause us so much trouble, hassle and cost.

Nachteile

When I originally contacted them with questions before I signed up, Support gave me a different explanation of services than what I found when I used them. They didn't offer a demo of some of the add-on services. We had a ton of problems with tracking job time. Logging in to the business account was such a hassle on mobile devices as we were logged out like every 5 minutes.

The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy. We'd have to put in repeat orders. Edits to existing jobs that were made in the desktop version didn't appear correctly.

Customer service is horrible! I requested to my Account Manager to cancel my services. They insisted reaching out multiple times to upsell me but would not cancel my services despite my multiple requests and informing them that I did not want the service and they were not authorized to bill me, and there's no way to cancel the account online. I ended up having to report them.

Vorteile

It's a great product just bad customer service

Nachteile

the customer service is non existent. They promise promise promise but i'm yet to see delivery

Vorteile

The product is very easy to use once you get the hang of it. It integrates well with the Yelp platform and they work together to offer an almost seamless experience. The real time tracking of agents on deliveries is a great feature.

Nachteile

The platform should be able to open on a mobile device, not only a laptop or PC.

Vorteile

It's the cheapest service around for the most part.

Nachteile

If you ever have any issues with your billing, you will never get any good customer service from them. They will also try and convince you to sign up for different features and will bill you for them without warning. Once you've been billed, they will say that its company policy not to provide refunds.

Vorteile

Good marketing before payment
And lot of promises for problem related just to the payment

Nachteile

No technical support
No answers for blocing problem
Lot of functional problem
Many days to fixe a simple issues
Not recomended

Vorteile

For delivery management software that simply works, and is easy to implement, this is a good one. I've tried a handful of other solutions, Tookan and their developers stand out. I've had excellent interaction with support on any question. Good work JungleWorks!

Nachteile

Some features don't apply to our model. Not a bad thing.

Vorteile

Tookan helps to set us apart from competitors in our market here int he Bahamas. The tracking links gives our customers a sense of professionalism and security with our company. We are pleased with the ease of use and stability of the platform.

Nachteile

It could really use a better summary page of weekly earnings.

Vorteile

It`s simple to use and to sync with our transactional systems.

Nachteile

The price, it`s a little expensive. Perhaps I prefer a pricing model based on vehicle quantity.

Vorteile

Very tech advanced, great customer service

Nachteile

The filtration, i would prefer it to be closer to the yelo filter, where we can choose certain dates to see the sales, or how a certain vendor is selling how much is it selling

Vorteile

It's a time and resource saver.
Gives us more insight on how our drivers are performing.
Nothing is too much for the customer support to have it implemented for you
Love their personalized service.
Definitely, have a very approachable customer support team. And a very good product.

Vorteile

Various Features and i can use it even on pc or ios devices or even android ...and its more useful for my agents

Nachteile

Easy of use various apps on IOS or Android, offline feature and also the schedule feature and i hope to see more updates

Vorteile

The concept sounds good but perhaps few more iteration before it could put into production for complicated cases.

Nachteile

Join it if you want your credit card stuck forever in this platform. I have been charged a refundable trial fee. It's a minimal fee but the company have never returned this fee even though they had committed that they have refunded it, it took 2 months of communication and yet it wasn't been refunded.