Accelo – Bewertungsseite 3

Vorteile

We are using this for a company size of about 75 people for sales tracking where each consultant can track their hours and expenses to the projects and tasks that are created. Works to keep everything neatly in place.

Nachteile

When someone is done / removed from the system --- they are removed entirely. They no longer show up as having worked on those efforts.

Vorteile

Are you looking for software that simplifies billing? This is what you need. Easily track timed expenses on tickets, retainers, and projects and then print out an invoice for your clients.

Nachteile

The learning curve with this software is pretty steep. You'll need to dedicate quite a bit of time to learn how to use it effectively. With so many features and options, it's easy to get lost in the software.

Vorteile

This has enabled us to streamline and make our whole sales process much more consistent across the organisation. It also comes in at a good price point.

Nachteile

There is not all of the bells and whistles that you get with some CRM systems however due to the good price and functionality it is still a very good option.

Vorteile

I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

Nachteile

There are some moments that feel unfinished. The email system for alerts and tickets is clunky and has been my least favorite piece of this offering. I was able to make it work, but I don't love the workflow and there are a lot of extra steps that seem unneeded in general. I understand that the idea is to leave it open and able to be customized, but I for one would have much preferred a solid base build that required much less configuration. It leaves the end user feeling like I did the job of an architect instead of a more complete out of box experience. I think people want a more plug and play experience from a service desk tool. It took weeks of configurations to get it to the point of being usable in a real world way. Sandboxing wasn't an option as we needed a production ready tool now, not 3 weeks from now.

Vorteile

Being able to assigns budgets and due dates to each task and getting track if your project is on budget or not.

Nachteile

Only being able to assign 1 person to each task.

Vorteile

Centralizes client retainers and billing into simple views that are easy to manage. Ability to view retainers/projects/sales verticals at a high-level while easily able to drill into specific client views is awesome.

Nachteile

The ticketing system is not the greatest. It is VERY easy for tickets to get lost in the shuffle for users who manage a mix of ticket and task items.

Vorteile

Accelo is an excellent tool for project management, planning, tracking. The dashboard options allow us to plan our day accordingly, it have helped me with greater efficiency. Deadline dashboard, one of the best feature.

Nachteile

Implementing the software for your project isn't easy, therefore assistance is needed, therefore the accelo team was able to help us with that.

Vorteile

We like it because its web based, i enjoy the mobile app (although there are differences in app and desktop views that confuse users)

i love the project management section, very detailed and familiar in its design structure.

Nachteile

as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

Vorteile

1. It is suitable for businesses of all sizes .
2. Help us to send template emails
3. It helps us to create follow ups meetings and we can also customize the fields as well.
So overall we can manage all the things from here and can gather all client related information at one place.

Nachteile

Overall it is a good solution for managing all the information but the one issue which I found in this software is that we cannot track tha passwords using this application.

Vorteile

How easy it makes scheduling my day, week and month. My time management skills have vastly improved since using Accelo.

Nachteile

With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

Vorteile

Ease of use, fully customizable features and efficient

Nachteile

Does not integrate with other newly built systems

Vorteile

Accelo allows us to move all of our project management, sales, and billing into one place! It is an amazing time tracking tool!

Nachteile

It took us a while to really get into a grove and use the software correctly but once we did it was very easy to use.

Vorteile

Easy to use and set up clients, their assets, and work needing to be done for them both on a one time and regular basis.

Nachteile

Some setup items are not as obvious as I'd prefer but the support team is very helpful and quick to respond to our issues.

Vorteile

I love all the features under one dashboard, I really like the drag and drop functionality and dont get me started on the Office 365 integrations ( I love it)

Nachteile

I haven't found any problem, everything seems to work and do what I need.

Vorteile

There are so many features to Accelo! I loved that I could be very specific about tasks and milestones.

Nachteile

It's pretty confusing. Luckily, there are jam-packed informational videos to help you but even at that, the videos are long, boring, and complicated.

Vorteile

Accelo has a lot of modules, likely more than you need, but that's good because it can grow with you. I like the new projects module and how the project overview dashboard can help a lot with project planning. It is very fast and easy to add time to tasks and milestones. I also appreciate the estimates function and how easy it is to turn an estimate into a project. I think Accelo makes it much easier to keep your projects on budget.

Nachteile

I felt a bit overwhelmed with Accelo because of all the tabs, features and buttons. I think they cleaned it up a bit recently but I still feel it is a bit more cluttered than other softwares. The price is also quite a bit more than some of their competitors.

Vorteile

Very robust. Perfect for an MSP to run everything from Ticketing, time, billing, projects, etc

Nachteile

Initial setup and configuration is a bit cumbersome. We had to get support from the company several times.

Vorteile

Accelo has a really robust ticket system which automatically emails those involved with the ticket when a change is made. It is excellent for managing projects that involve multiple people. Accelo can also send out reminder emails that a task is waiting for more information.

Nachteile

There are some buttons and functions that don't have clear explanations. When it comes to filtering tickets there are so many options it it really easy to include so few that you don't get useful results, or you can include so many there are no results at all. Some drop down menus are also very quick to snap shut if your cursor wanders a bit.

Vorteile

It is available to use anywhere, anytime, just need to log in.

Nachteile

There are a lot of options for creating tasks, tickets, items, etc. So it took time getting familiar with the use and difference between each one.

Vorteile

1. It has lots of features that are available
2. Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application
3. Great list of features in each of this areas to manage them
4. Google Calendar integration for time tracking is fantastic
5. Very user friendly

Nachteile

1. Integrations with PowerBI are very limiting
2. There is no reporting available for customer/support insights
3. Slow load times for Support

Vorteile

I love the feature set and integrations. Being able to work with JIRA on our product side directly, as well as Zapier for more creative integration, is absolutely huge.

Nachteile

The biggest downside to this, or any product like it, is that you don't know what you don't know until its too late. Learning enterprise size products like this is tough, and you have to work many hours to figure everything out and get it fine tuned, but that is with any product.

Vorteile

I love how Accelo ties into my every day work load by bringing my gmail, calendar and tasks into Accelo and let me track things from one location. I can track so much more in Accelo then I ever could in our past MSP solution ticket system. Love the support and bug fixing timeline.

Nachteile

Biggest issue is we are not able to track passwords in this systems. Being an MSP solution we have thousands of assets and many per company. We would like to see a system in place for that. More asset options to track per asset and tie into tickets.

Vorteile

Its easy to use and keeps everything at one place

Nachteile

there are many features i would like to use but dont know how to use it

Vorteile

Accelo is a cloud-based Service Operations Automation. I've been using it for a few months and have come to like the software. They are really good at introducing new integrations and other features. I also find it very easy to use after using for awhile.

Nachteile

It is a bit of money, but I think the extra cost is well worth it. The project management part can be buggy. It also took a long time to configure everything.

Vorteile

It is easy to configure for our internal and external processes. As our processes change, workflows are easily updatable. Simple, intuitive user experience.

Nachteile

There are a ton of application integrations available, however a larger app integration library would be useful.

Vorteile

Everything under one roof, great value, and great support.

Nachteile

Very cluttered interface, runs slow, and not enough control over invoice format.

Vorteile

The software offers a lot of ability to work with other software and provides a comprehensive solution to managing resources in a design office.

Nachteile

The costs for the software were higher when compared to other similar programs. While I feel Accelo offers more functionality, it is difficult to justify the added costs when compared to similar programs (Easy Projects for example)

Vorteile

The retainers portion of the product is stellar, as managing ongoing services can be a real pain when it doesn't have to be. I like that the all-in-one package is significantly cheaper compared to the one-off costs.

Nachteile

I would like a little more control and customization when it comes to client portals. It's a small gripe, not a dealbreaker.

Vorteile

Daily timesheet has had the most impact on my work life. The platform itself is super easy to setup, easy to use, and seamless to navigate. I haven't even unlocked this applications full potential yet, I can't wait!

Nachteile

When backdating timesheet entries, it reverts to the current date and time, it would be great to be able to set it for a past date and not have it revert each entry.

Vorteile

I use Accelo daily. It is an easy platform to log into, track your hours, stay on top of your team, and learn your work patterns. I really enjoy the timer feature that allows me to go about my day while still tracking the time I am working for a specific client.

Nachteile

I haven't had any discrepancies with this platform yet.

Vorteile

customization, layout and app

Nachteile

none

Vorteile

Accelo is an excellent service that allows you to take your business to a higher level. it easily helps in project management, time tracking, issues and tickets.

Nachteile

I think that the tool can further be expanded to help with marketing outreach. one more thing that is time consuming

Vorteile

Creating tasks and tracking time are my top two favorite things about accelo. This is great for project management for a team with lots of moving parts.

Nachteile

Retainers and expenses have proven to be pretty complicated to figure out. Lots of trial and error.

Vorteile

Accelo has everything we need to manage sales, customers relationships and billing. The timers are nice. This allows us to see just how much time is being spent on projects, task, and customer interactions.

Nachteile

There is a small learning curve and while you can use it "right out the box", it has taken us a couple of weeks to really get our processes into their system. The moble app could be better also.

Vorteile

I've been using Affinity Live since the early days, and they have never failed to listen to their customers, improve their product, and keep up with the times. Introducing new integrations and exciting features, alongside making the core functionality more slick, shows that they care about their customer base and they want to make a difference.

Nachteile

It's a little pricey, but you get what you pay for. The project management was a bit too clunky for us, and we needed to have something more software/development oriented so we use JIRA, which now integrates!

Vorteile

Does almost anything you need from timesheets, ticket tracking,

Nachteile

Steep learning curve, can't see your schedule in calendar view, spotty integration with G Suite.

Vorteile

Ease of use

Nachteile

Poor reporting

Vorteile

I love the Quoting portion and the Tracking.

Nachteile

Way to many steps for completing a simple task

Vorteile

Its so wasy to use and to explain to all other team members the instructions and free trial were a breeze

Vorteile

- Good for keeping us on task
- Efficient, easy
- Timers are really effective and intuitive

Nachteile

- I find it difficult relocating tasks
- So many screens; I feel like the task screens, my schedule are basically the same things repackaged