Hiver – Bewertungsseite 2

Vorteile

Email management and division. Being able to make tags and drop notes

Nachteile

Still new to Hiver. So far don't have any cons

Vorteile

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Nachteile

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Vorteile

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Nachteile

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Hiver

Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!

Vorteile

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Nachteile

I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!

Vorteile

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Nachteile

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Vorteile

The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful

Nachteile

Notifications on the tool could be better

Vorteile

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Nachteile

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

Vorteile

I like how my teammates can jump into any email or grab documents for the email chain.

Nachteile

That I can only use it on Chrome! I would love to be able to use this on Edge.

Vorteile

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

There are easy ways to set up template copy too, accessible to the whole team.

Nachteile

No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

Vorteile

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel

Nachteile

Customer support is responsive and friendly, but I've found challenges successfully communicating issues and solutions with them. Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable

Vorteile

Helps organize shared inbox and keeps members of company accountable for getting back to customers. No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!

Nachteile

I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

Vorteile

Hiver was selected for its integration within our G-Suite. Hiver has allowed our group to more effectively and efficiently deal with inbound emails while giving visibility into the email traffic our client and talent experience team have on a daily basis. I love the ability to customize the solution to our business needs.

Nachteile

I wish the analytics graphs were exportable for presentations, would also be great to be able to embed live graphs.

Vorteile

Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.

Nachteile

The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.

Vorteile

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread. Unlike almost all the competitors we tested Hiver doesn't take you out of your Inbox workflow - it simply extends what you can do in Gmail in really cleaver ways.

Nachteile

The shared mailbox feature while great adds too many icons to the left menu in Gmail. A small complaint I know but I like to keep things as clutter free as possible.

Vorteile

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Nachteile

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Vorteile

It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.

Nachteile

The look of it could be better, very simple and boring look.

Vorteile

Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.

Nachteile

The analytics are easy but we don't use them very much.

Vorteile

Thanks to Hiver, I have been able to expand my customer service. Email management has become much easier for my business.

Nachteile

Hiver works very well for me I haven't had any complications yet

Vorteile

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

Nachteile

The mobile app is ok and has improved lately but there's still room for innovation there.

Vorteile

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

Nachteile

I cannot share my contacts. This feature should be added.

Vorteile

I Like how organized it is, the features are nothing compared to other softwares we have used at work.
I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Nachteile

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Vorteile

The ease of discussions between team members about an email without the frustration of a massive long email trail that gets complicated especially when team members are responding to varying email dates and versions. There's no issue of inadvertently emailing a client any internal messages.

Nachteile

Personally, it took a while to get used to and each new team member requires training to understand how best to utilise Hiver.

Vorteile

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

Nachteile

better reporting, with more robust and customizeable anayltics

In Betracht gezogene Alternativen

Intercom

Vorteile

Very helpful insights into tracking emails, templates, and workflows.

Nachteile

For a while, Hiver didn't integrate with a number of our other applications. However, the Hiver support team has been very helpful and as such we don't have these issues any more.

Vorteile

We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver.

Nachteile

There are no downsides to working with Hiver from a user's standpoint.

Vorteile

I like that it keeps all emails and communication clear to our team.

Nachteile

There are some cases when I don't receive a notification.

Vorteile

Very simple to use and creates a multi user inbox

Nachteile

I havent run into many cons about the software. every time i have an issue Hiver staff jumps on it to fix it

Vorteile

The snooze feature and the shared labels are awesome. The snooze feature makes it very easy to manage your email.

Nachteile

It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Vorteile

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most. The automated features are helpful, and the analytics have gotten better an better.

Nachteile

Not many cons from my point of view. Slows Gmail a little bit, but it's not too noticeable.

Vorteile

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Nachteile

Manual assignment is sometimes time wasting

Vorteile

I use this to communicate with my employees and chat through covid and it is very comfortable to use.

Nachteile

Haven’t used it long enough to notice it is sometimes slow but other than that I like it very much.

Vorteile

works sometimes, that's the best i can say

Nachteile

buggy software, does not sync, support is absent

Vorteile

I like the customer support and email management part! We can easily sort out emails and quick respond to the team without any hustle.

Nachteile

Sometimes it crashes and that time we have to restart again. Maybe it's problem with the network or server too!

Vorteile

I really liked the fact that all the correspondence that my team had with clients and consultants were easily compiled in one location that is easily searchable.

Nachteile

I dont have anything negative to say about this software.

Vorteile

Assigning emails to certain individuals
Option to leave an item in pending status with tags helping to understand why it is pending
Notes to alert other users about something relevant to the subject

Nachteile

Not able to make someone else a "follower" of a topic / email.

Vorteile

I love that I can assign emails to my team and see when they are completed.

Nachteile

I can't think of anything right now! I really enjoy Hiver.

Vorteile

Prior to using Hiver, my team used an alias email address which sent emails to each of their inboxes. This caused duplicate responses, missed responses, and created a lot of confusion. With Hiver, it is simple to assign an email to a specific member, make notes, and see which emails need to be followed up on.

My team has become a lot more efficient in their responses and have been able to utilize templates to answer more redundant emails.

Nachteile

It was a little confusing to get started but after going through a quick training session, I was provided with the knowledge to share with my team.

Vorteile

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job!

Nachteile

It works great for my company. I personally don't see anything that could be improved at this time

Vorteile

Allows for easy overlap with Gmail - makes shared boxes easy for little work. Cost seems appropriate.

Nachteile

A little tricky for startup for those that don't like change. Just have to get them to adapt

Vorteile

Ease of use, also how it has really useful features on how to assign workload on a team without having to worry every day to do it yourself when you can have a software that can do it for you!

Nachteile

Probably how to be part of the round-robin feature (being an admin) you'll get emails assigned when you are part of the shared inbox (even though you are not supposed to get this because you are supervising the ones on the operating role) and to get out of it you have to basically get yourself out of the shared inbox, I think this is just a WIP.

Vorteile

The software works great and is reliable. By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Nachteile

The software was a bit difficult to set up for our company's needs and the price point is up there. Our researched showed there there really aren't any great competitors out there that integrate this well with Google. I mentioned productivity gains earlier, and in the balance of considerations, pricing was not a huge priority for us if we could find the right functionality--which we did with Hiver.

Vorteile

easy tool to manage a shared inbox, which works well.

Nachteile

It should have a tool to schedule recurring mails.

Vorteile

Saves time and confusion for a shared inbox, eliminates the need for an organizational admin

Nachteile

The set up can take a while to figure out

Vorteile

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients. The tags keep emails organized and easy to find.

Nachteile

To find pending or closed emails, it's not as easy as you'd think.

Vorteile

Best tool for email communication in large companies

Nachteile

I have not found anything I dislike, it’s user friendly and has the exact amount of options to make everything easy

Vorteile

Emails can be seen by all staff with program (if linked) without the need to have to log in to different personal email accounts. Notes can be left for other users as well.

Nachteile

Searching for a specific email can be very challenging.

Vorteile

Ability to allocate emails and assign ownership

Nachteile

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail