Yelp Guest Manager

Vorteile

Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Nachteile

I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

Vorteile

Upon downloading the app, it’s incredibly easy to sign in or create an account. Then, you can filter the types of restaurants or places you were looking for by price, location, hours operating and rating. You can even make appointments or reservations which is a big convenience. My husband and I love to go out to eat so we love looking at the reviews and pictures of dishes to try.

Nachteile

The old version of this app was difficult to maneuver and wasn’t very user-friendly. However since they have updated it, it is incredibly easy and user-friendly.

Vorteile

I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Nachteile

I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

Vorteile

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Nachteile

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Vorteile

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Nachteile

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Vorteile

It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Nachteile

I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

Vorteile

What I like most about Yelp Reservations is that if I am browsing reviews and menus on a restaurant I know I want to visit, I have the convenient option of making a reservation quickly online. I like that I do not have to call, and that Yelp Reservations basically "filters" for me which restaurants even have the option to make reservations. I also really like that they have a wide range of times that are still available, and that I can put how many guests and that I receive a confirmation email so I know that my reservation has been successful.

Nachteile

There is not much to dislike about Yelp Reservations as it is a straight forward software that allows guests to make a reservation. Because I am so detail oriented, sometimes I do not like the doubt in my mind that maybe the restaurant did not receive my reservation, or the uncertainty that maybe the online options are not the most updated ones. I remember being skeptical about how the reservation system worked via Yelp the first time I used it, because I felt more comfortable calling the restaurant directly to make sure it was scheduled, but it turns out those doubts were for nothing as Yelp Reservations seems to have the most updated times available. I dislike not being in direct communication with the restaurant, in case more/other guests have called the restaurant and scheduled reservations at the same time as me, because Yelp does not indicate the volume of reservations at your selected time, and if the restaurant is contacted directly they may be better able to suggest a time that is less busy, or can confirm that there are still plenty of reservations available.

Vorteile

Since most businesses are on Yelp, it is easy and simple to make the reservation directly from the Yelp business page. This is intuitive since many times, a user would be on the Yelp page already to check out the restaurant reviews and information before making a reservation.

Nachteile

After making the reservation, it does not show the current reservation info when you are in the app, which would be convenient for checking how many you made the reservation for and at what time. Even though an email confirmation is sent, it would be even more convenient to see it updated on the app itself. It also would be convenient if non-available timeslots could be grayed out.

Vorteile

I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Nachteile

Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

Vorteile

I love how easy it is to filter restaurants in the search results by price, hours of operation, location, and the overall rating. Making appointments and reservations are a big convenience too. I love being able to see the menu, others' pictures of the foods, prices, and the inside tips from other consumers so that I feel prepared before trying out a restaurant.

Nachteile

I would like the restaurants to update their menus more often online in this app so that there are no surprises about it when I visit them in person! Also, restaurants should be required to include all of their hidden costs (coat check, gratuities, etc.) officially in their information on the app.

Vorteile

Easy to use and great for organizing my business.

Nachteile

A little pricey but well worth the cost for peace of mind.

Vorteile

I love it when a brand I already know and love rolls out a software solution that solves a major problem. The problem? There are so many reservation options out there, and as a customer I have a short fuse when it comes to wasted time. When I'm hungry, I want my reservation yesterday. Yelp to the rescue! I love that I can make reservations right through the app I use to find my food.

Nachteile

Yelp Reservations does have some of the same problems Yelp itself does: namely, the visual layout of the software is a little confusing. But it's a small price to pay for the ease of use you get.

Vorteile

I love what I find on here. I can find quality restaurants that are normally not seen, though thanks to wonderful reviews I uncover hidden gems in NYC.

Nachteile

Sometimes there are establishments listed that are no longer in business saying they are currently active. It would be great if the locations were updated on a more regular basis.

Vorteile

Yelp is a super useful and efficient app that helps you find just what you are looking for. It allows users access to consumer reviews, photos, restaurant menus, fast booking (online reservations), pre-assigned table/seating, current wait times, and much more- to ensure that customers find the right restaurant every time regardless of the occasion.

Nachteile

Yelp Reservations sends you an email confirmation once you have made an online reservation, but does not allow you to digitally track your reservation, which can often make you feel uneasy (wondering if the restaurant received your request or if particular timeslot is even available).

Vorteile

Great for organizing orders and managing the online.

Nachteile

Nothing because it stands out against all the other software out there.

Vorteile

I like that my reviews speak for themselves. I love that people can upload pictures of their meals and photos of the restaurant. It makes potential clients comfortable like they have been there before.

Nachteile

Sometimes the wait time are a little inaccurate so we have guests that come in without reservations and then they get upset at the wait time they are told.

Vorteile

I love this app and it is going to be a round forever this is the quickest and most efficient app ever I love it. I can see this app being around for a very long time

Nachteile

The least thing that I like about this app is that When you want to reorder or change your order to your food you might have to cancel and reorder. you cant make changes once it is been sent out

Vorteile

I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp!

Nachteile

I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone!

Vorteile

Yelp reservations is a great way to make sure that YOU are the place your customers are going to. With your business listing on yelp, this option allows for customers to make a reservation without having to call or go to your website. If someone searches for your type of business, not only will your business pop up, but they will also be able to make a reservation. We have seen an increase in traffic and revenue since we have added this feature. We have found that more people are likely to go to you if they know that something has been set up ahead of time. For us, we run a storage and this allows customers to know that when they come, we will be expecting them, and be able to help them.

Nachteile

The only issue is it took us a while to get our information correct. Mind you this was user issue and did not have to do with the yelp add on. WE were having reservations come in that were outside of office hours. Once we got this straightened out and actually added the correct hours, it was no longer an issue. I would suggest that if your closing time sensitive establishment, that you cut your available reservation time to the amount of time that it would allow for you to assist that reservation so that you don't have issues.

Vorteile

Yelp is a great app to get an idea of the vibe and the good (or bad) things about a restaurant that you might have been thinking on going or just one that you heard by opening the app, plus once you decide you can just make a reservation with it's quick and easy system.

Nachteile

It's very simple to make a reservation and the software is very easy to use. You might feel that once you get to the place the information did not make it to the restaurant. Also you might not find all the updated places that you could visit.

Vorteile

The best features about Yelp Reservations include: easy of use, conveniency, and speed when booking a table at a restaurant. It's also really nice to have an option like this within the app because all the information, including reviews, photos, and directions for the particular place are on one page. It saves time as a guest because I don't have to call the restaurant directly, which saves both me and the receptionist time. Plus, during a busy evening at a restaurant, you don't always get through to someone.

Nachteile

I am unsure of how quickly the platform updates cancellations or openings for its reservation windows. For example, the one good thing about speaking directly to a front desk person at the restaurant is that if they had a last minute cancellation, they can book you in that time slot immediately. There have been a few times where I've gone to book a reservation through Yelp, a time slot I wanted was unavailable, and I just called the vendor to see if there were any updates to the calendar and got in.

Vorteile

I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Nachteile

One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too.

One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

Vorteile

Yelp Reservations is great for being able to check out local restaurants and making reservations in advance. The desktop platform is very easy to navigate and is not complicated at all. I have the option to read reviews and view pictures that others have posted, so I can make informed decisions prior to making my reservation. I also appreciate receiving an email confirmation once I make my reservation.

Nachteile

The only thing I dislike about Yelp Reservations is that not all restaurants use it. Therefore, if I want to make a reservation at a restaurant that isn't listed in their database, I'll have to use other apps or softwares. Other than that, it's pretty easy to use and a great tool.

Vorteile

Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.

Nachteile

When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.

Vorteile

Yelp Reservations allows the user to read reviews of different restaurants, see pictures of menu items posted by others, see contact information for restaurants, and make reservations to restaurants that have this feature set up. Having all of this information in one place is very convenient, and helps the user to make informed choices on where to eat. The layout is nice and easy to use. Yelp also has a wide user base, which means that the amount of information posted is large and extensive.

Nachteile

I found Yelp Reservations lacking versus the competition. I often search for places to eat on Google Maps simply because once I find a place to eat, I can then navigate there within the same app. Google Maps offers reviews, pictures, menus, and the ability to make reservations within the app. Simply put, Yelp offers fewer features than competitors and is lesser-known. While it is good software, these factors make it hard to recommend over Google Maps for simplicity-sake.

Vorteile

What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!

Nachteile

There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.

Vorteile

C'est très bon logiciel et aide beaucoup dans le travail et facile utiliser et rapide en même temps

Nachteile

Parfois se bloque en plus un peu long dans l'exécution

Vorteile

I love how the app makes it so easy to make reservations for dinner. It’s a one stop shop- I can review the restaurants reviews, see pictures of their meals and make a reservation.

Nachteile

Sometimes I make a reservation and it gets cancelled because the restaurant was closed early that night. Could be an issue with the restaurant but it is a little annoying.

Vorteile

I love that this app is a like a one stop shop for me. I'm busy on the go and constantly travel, so not only can I find reviews. Coupons. Numbers and directions I can also get ahead and make my reservations . Love love love it!

Nachteile

I wish more restaurants would catch on and upload their information.

Vorteile

Ever since my friend showed me how to use Yelp Reservations, if it is available at the restaurant I am going to, I will use it. It enables you to check the wait times at the restaurant and check-in ahead of time, saving you a lot of time waiting at the actual restaurant. I have had multiple experiences where I would check-in early, receive my wait time, get to the crowded restaurant, and get ushered in before all the people who had gotten there before me. It's amazing!

Nachteile

There is nothing I don't like about this software. It has saved me tons of time waiting at restaurants.

Vorteile

I love how easy it is to find and make restaurant reservations.

Nachteile

There is nothing I would change about this software.

Vorteile

You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!

Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!

Nachteile

Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!

Vorteile

Easy to use. It's great to be able to look at a restaurant's reviews and any photos and then reserve through the app without having to leave and reserve through another app.

Nachteile

Sometimes a location I'm looking for has moved or closed and Yelp can be a little slow to update this. I don't have too many complaints.

Vorteile

The app is really easy to use. So making reservations using the app beats having to make a phone call for reservations. You can also receive message updates regarding your reservations.

Nachteile

Not all the restaurants listed accept reservations. I noticed Yelp is slow to update information on restaurants that have moved to a new location.

Vorteile

When I first reserved a restaurant through Yelp, I wasn't sure if this will work. But surprisingly it is very convenient and accurate. Only few clicks are needed to reserve a spot for you. It saved much time for me because I used to make phone calls to do it.

Nachteile

I am not sure if Yelp charges a fee to local restaurants when I reserve through Yelp. If this is the case, I will feel sorry for the local owners. I wish Yelp makes clear about this matter.

Vorteile

This is a great reservation management system. I always use this to ensure my reservations are correct . I have never been disappointed. It saves me so much time!

Nachteile

There was nothing that I disliked! Everything was great about this program

Vorteile

Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Nachteile

Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

Vorteile

I like that yelp now has a platform where you can review and make a reservation at a restaurant in a new city you're discovering.

Nachteile

Not every restaurant is on here yet, so you don't see everything. The app can be slightly slow, but that may be because of where you are located and how good the internet is

Vorteile

This is easy to use. In a fast busy environment this tool is convenient. I use this mostly on the weekends or when we have lunch meetings. This has saved me time. You walk in and in most cases directed to your table. The reviews are nice and links of the establishment. You can put this on any device.

Nachteile

Some establishments don't honor this application. Hopefully in the future establishments will get on the right track.

Vorteile

I enjoy the reviews and pictures other users share to help me make a more informed decision on where to choose.

Nachteile

Nothing, I love this app. I have enjoyed everything about it.

Vorteile

Yelp reservations goes beyond just making a reservation. Not only do I use Yelp Reservations to make a reservation, but I also get to look at reviews, the menu, photos... I even sometimes get specials from restaurants like free chips and queso if I "checked in". Very easy to use, and I get benefits.

Nachteile

Not every restaurant is on Yelp Reservations, which makes it hard when you want to book a certain place.

Vorteile

Yelp has been an app that offers relatively honest testimonials contributed by independent users. As a customer, Yelp Reservations is a relief that you don't have to go to another platform just to make a reservation after you look up the business's yelp page for people' honest reviews. I have recommended other restaurant owners to use this for more customers.

Nachteile

I don't know if there's much thing I don't like about this thing yet. I have not personally have had an unpleasant experience using the app. If I am to talk anything, people on yelp are placing their business based on the faith they have in the posted yelp reviews. So as long as this additional reservations service is able to continue providing faith, It shall be fine.

Vorteile

I love this app! I make all my reservations on Yelp and have not had one fall through or be a problem. I select the restaurant, time and number of people and once I submit the request, I get a text confirmation with my details and off we go to have lunch or dinner. Great for setting up meals with clients or friends and family. Love love love it.

Nachteile

None at this time, I have not had any negative or less than positive situations while using Yelp Reservations.

Vorteile

I love Yelp Reservations! While looking into options for dinner, you can go ahead and book a reservation right there in the app. No need to use any other app, or even call the restaurant! Turns Yelp into a much more useful tool. Bonus if the restaurant gives a coupon for free app with check in!

Nachteile

The only thing that I don't like is that sometimes Yelp Reviews are biased. Not all destinations have a lot of yelp reviews, and therefore are not as trustworthy. In this case, making a reservation on Yelp before really going to a restaurant is a bit of a risk, but worth it to try!

Vorteile

Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Nachteile

I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Vorteile

I love using Yelp to search out top rated restaurants, food delivery and take out, and to make reservations especially when I'm traveling.

Nachteile

Unfortunately, not all restaurants have the option to make reservations via Yelp, however it always has contact information to follow up on your own.

Vorteile

I love Yelp. I love it even more when the restaurant allows for Yelp Reservations. I trust Yelp's reviews so when I'm able to book a reservation right through the same app - I'm fully satisfied and pleased. So easy to make reservations, edit and cancel them too.

Nachteile

I didn't like that you can't make changes to your reservation when it's less than 24 hours away. I feel like it'd be nice if this were a function.

Vorteile

Everyone uses Yelp and we are happy to join the crowd

Nachteile

Ads can be deceiving when you are looking for a specific company. The ads make you think you are on the company you were looking for but it is instead a paid ad.

Vorteile

Yelp is one of the most visited sites so it naturally helps restaurants. We like using their reservation system as it helps attract new customer base. Typically those who use it for reservations will also use it for a follow up compliment or review.

Nachteile

Having the back end/office side more user friendly for expanding reservation base. Updates via app so we can constantly look and change our books.

Vorteile

Yelp Reservations makes reservations easy and it is very user friendly too. Also, as we look for restaurants in yelp , it is easy to do reservations from there.

Nachteile

I dont have anything particular to dislike, but yelp can act clunky on mobile compared to laptops and ipads