TRIMS

Vorteile

The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Nachteile

i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Vorteile

TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Nachteile

The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Vorteile

The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Nachteile

While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Vorteile

I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc.

Nachteile

The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to.

Vorteile

Being able to import orders from suppliers directly into Trims, which then sets up both the order & the new products is such a time saver. Bulk editing groups of products, versatility of reports, promotions for tills.. the list of benefits is endless.

Nachteile

So many features & report options - I don't have enough time to make full use of them!!

Vorteile

It is quick and easy to use software for our business. It allows us to control our stock and and report accordingly. It integrates well with our other platforms and there are constantly new developments.

Nachteile

The reporting is difficult to use sometimes with some settings. Would like more configuration on reports and perhaps integrations with our online platform. Examples include sell through % based on overall stock, perhaps linking with online conversion rates / page views etc, cover required adjustments to fit our business.

Vorteile

I can pick up sales data when not in the office, easy to add stock and view sales on screen.

Nachteile

Producing paper reports is long winded and not always in a simple layout to read.
Updates - information about these would be useful - they just happen but not always sure what they are.

Vorteile

Integrated well with Magento, it was the solution to our needs. Having previously used other platforms, Trims is the only software that delivered and one that we continue to use. Would recommend.

Nachteile

Hard to say as it does do everything we needed it for. All in all nothing negative to say about Trims.

Vorteile

I am impressed with the versatility of TRIMS, this enables it to fit to the unique requirements of our business.

The reporting is superb with the ability to access, quickly, information required to run our business effectively. I particularly like the ability to auto email reports on a regular basis.

Importantly, the support is excellent. The team are friendly, helpful, knowledgeable and quick to respond. The rep in particular has gone above and beyond to help resolve an integration issue that involved actively engaging with, and encouraging, a third party company to move forward with aspects of the integration. The rep and all the team are hugely supportive and great to work with.

Nachteile

The only slight negative, is that the versatility comes with its own drawbacks. We found Trims to be quite difficult to navigate at first and the reports are amazing, however, again, hard to get your head around at first. Training was essential to use the software and quite expensive. Overall, the learning curve is quite steep but once mastered the platform is fantastic.

Vorteile

Staff like it easy to use no frills. Back office tells you all you want to know

Nachteile

Reports in Landscape. No other things to dislike

Vorteile

This software solution ticks so many boxes for Ipswich Town FC. The specific modules relating to sports stadium retailing are a huge plus and allow us to carry out everything at the point of sale.

Nachteile

There really isn't much not to like - the annual licensing and hosting fees do start to stack up with the number of ePOS terminals increasing, but this isn't a huge negative

Vorteile

The stock and sales reports are fantastic.

Nachteile

Knowing I probably dont use the system to its full potential.

Vorteile

Since using an alternative till supplier beforehand, using Touch has made me realise how easy it can be when it comes to using the till itself and the TRIMS back office. The installation was simple and the training was explained thoroughly by Customer Service Representative. Any issues we need, the support desk deal with immediately!

Nachteile

Nothing as of yet! The training and installation was done to a high spec.