MAPCON
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- Branche: Kunst & Handwerk
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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MAPCON REVIEW
I was using a different program in the past and we switched to Mapcon, thinking it would be more powerful. All in all, I have to say it's "6 of one and half a dozen of the other". Although some features are nice to have, the overall user friendliness of the program and the logic of how it should work are still lacking. I think there could be many more improvements done to this system.
Vorteile
I like the ease of the pm scheduling, and the automatic scheduler. So if I am on vacation I know the PM's will still be generated and nothing will be missed. I like the idea of the hand held devices, so that the tradesmen can access their work orders onsite and close them off.
Nachteile
Although the pm scheduling is very handy, the drawback about it is that it won't accommodate a rotating resource schedule. Also, it is is very difficult to schedule pm's that are on a seasonal basis only. Also, I found that if tradesmen are closing out their own work orders, then you can't assign multiple men to one work order, because once that work order is closed by one person, it ends up closed for the other person who is assigned, and then their work order "disappears" on their open list and can get forgotten. So, multiple work orders have to be opened for the same job and assigned individually. Also, the program seems compartmentalized. I should be able to open, edit and close a work order all from the same screen. It's not very user friendly in many aspects.
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Review of MAPCON customer experience
I am the MAPCON admin at my company, and I have had a mixed bag of experiences with MAPCON. I find the software interface to be difficult to navigate, antiquated, overly complicated, and non-intuitive. On the other hand, it has been very reliable, and to my knowledge, the database has never gone down. The fact that it is so complicated means that It also has a great number of options, if we decided we needed them. Customer service has also been a mixed bag. I have not yet found a problem that could not be solved by customer service, and the person I work with has always been courteous and pleasant to work with. On the other hand, followup is severely lacking, and I have to be the instigator to get any work completed or problem solved. For example, I was told that a new update for MAPCON was coming out back in April or May, and that I would be contacted about getting that update in place. I never heard back about, and now it is October.
Vorteile
It does what is says it will do, and is reliable.
Nachteile
The difficulty in figuring out how to use it, both as an administrator, and as a general user.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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I inherited it
Vorteile
technical support personnel generally helpful
Nachteile
navigation, presentation, java updates break things
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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M.Durr Review
35+ years maintenance experience with 10+ with MAPCON in the ethanol industry. I have only used the 5.1 version of this CMMS and it has worked OK for us. I would like to see or test the newer version at some point.
Vorteile
Came populated with plant equipment
Nachteile
Not real user friendly
Antwort von MAPCON Technologies
Hi Mark,
Thanks for taking the time to write a review. I know Cory sent you a quote on upgrading earlier this year, so hopefully we will be able to get you over to our newest version soon! I look forward to many more years working with you!
-Diane
- Branche: Öl & Energie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Mapcon review
Support techs are helpful but not always knowledgeable about the business needs.
Vorteile
Auto emails POs to vendors. Integrates invoices with accounting software.
Nachteile
The reports are not good. Difficult to get information "as of" a date.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Mapcon 8 months in.
Mapcon is not as user friendly as expected. The reports are not customizable without paying an extra programming and maintenance fee, they do not report as selected by there menu. This software takes a lot of resources to manage.
Vorteile
The emailing of work requests by plant personnel.
Nachteile
Reporting is not very intuitive. requires a lot of time to manage this software.
Antwort von MAPCON Technologies
Hi Richard,
Thank you for leaving this review. Our programmers are focused on enhancing the reporting tool currently. In the meantime, please call us if you have any questions.
-Diane
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Easy to deal with but hard to navigate
Vorteile
Affordable. They company was easy to deal with. Before purchase demo was a great way to see the software.
Nachteile
Hard to navigate. The setup is rather complicated. Gets easier after you use it for awhile but not very intuitive.
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CMMS/Purchaser
Some issues in the software, Several steps to accomplish data input can be eliminated. Browsing is clunky in some areas
Antwort von MAPCON Technologies
Hi Mark,
Thank you for your feedback. We have passed this information along to our programmers. If we can be of help to you in any way, please don't hesitate to call us!
-Diane
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Mapcon review
For the money mapcon does what we need it to do and has been greatly improved with the latest web version that we have. The user friendliness has improved as well.
Antwort von MAPCON Technologies
Hi Gaylon,
Thanks for the feedback and the good comments. We always like to hear from satisfied customers!
-Diane
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Mapcon Review
Overall I think Mapcon is good, there are a few things that would make life a lot easier, ease of report generation, being able to do a change order without approvals if it is just an address change, otherwise, I would recommend it.
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Good system but definitely takes time to learn how the features work.
Required Training in order to become pretty proficient on setting up. Had issues understanding the scheduling portion. Seems pretty good so far.
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Mapcon Review
Overall Mapcon works very well for our companies needs. We are currently in the process of upgrading to the newest verision of Mapcon.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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MAPCON Maintenance Management Software
It seems awkward to use. It is capable of doing much, but it is awkward to use. Not very intuitive.
Vorteile
It is able to do MOST of the things that a Maintenance Management program should do.
Nachteile
It is not very intuitive to use.
