Litmos

Vorteile

Software had commonly used LMS features and was SCORM compliant.

Nachteile

One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details.

Many months later I contacted someone by email who setup an alternative billing portal.

When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

Vorteile

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

Nachteile

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Vorteile

I liked using the product but SAP's deceptive billing practices overshadow any benefit.

Nachteile

Any product is only as good as the company that stands behind it. When we first launched Litmos in 2016 it was under the stewardship of CallidusCloud. A year ago we decided we could meet our training needs through other methods. When SAP presented our invoice on 10/23/2019 I wrote them declining to renew.

In April of 2020 I received another invoice to which I responded that we had cancelled our service and forwarded the original communication. More invoices and many communications followed.

Finally, my SAP rep informed me that she wrote me an introduction email in August 2019 which contained a footnote that henceforth cancellations would require 90 days notice and since I cancelled on 10/23, I had only provided 30 days.

For a company to change its cancellation policy without making sure subscribers receive that information through a call or a follow up email is more than unprofessional. It's deceptive.

The battle over the invoice continues.

Vorteile

There is not much good that I can say. My feelings about the product are so colored by terrible customer service. I would definitely steer clear of this company.

Nachteile

My customer experience was the WORST I have ever experienced! I still do not have a satisfactory response. I asked over a dozen people over several days for a link to the course descriptions for the courses we have purchased and a link to the course catalog. Most of the CSRs I talked with spoke English with accents that were almost impossible to understand. A typical response (which I received today) from the support staff: "Hi, "I am sorry. As this is a Litmos inquiry & not Litmos Heroes we can't help. I am passing this onto our colleagues at Litmos to get picked up ASAP. Thanks, This came four days after my original request, BTW. If my company's customer service team operated like yours, we'd be out of business! I'm sure that's where you're headed! The difference between Litmos and Bridgefront are night and day!

Vorteile

Exceptional logic on the software, easy to use, and well thought out. Has many features that other systems don't.

Nachteile

WHAT THEY WON'T TELL YOU IS THAT THE PRICING IS FIXED ANNUALLY, REGARDLESS OF HOW MANY USERS YOU HAVE. YOU'RE WASTING YOUR TIME IF YOU ARE A SMALL BUSINESS LESS THAN 150 EMPLOYEES. IF YOU CHECK THEIR SITE, THEY ADVERTISE THE SOFTWARE AT THE RATE PER USER. IT'S FALSE ADVERTISING.

Nachteile

Account and subscription management.

Vorteile

Absolutely nothing

Nachteile

Interface , ease of use , it doesn't work , browser support , tech support , pretty much everything , I have never hated something as much as this software .