Litmos

Vorteile

We are pleased that Litmos is virtual, which allows our employees to access the software from anywhere there is an Internet connection. It also has a low-budget mobile application. The design of the system can be tailored to integrate with the company's software, giving it the appearance of being more part of the organization than just machinery. The user feel is wonderful. The tiles look great and the system is simple to use.

Nachteile

I would like custom reports to be sharable with other users of the system, rather than having to export them and then share them. The procedure for building the course could be more efficient. It is simple to package the contents into class and course packets. The question is where do you write effectively in the various memory blocks. There is no built-in spell checker. The window for making copy is small. We started developing our material in Litmos, but then incorporated it into the course.

Vorteile

The user interface is very good on both the administration side and the learner side. It offers sufficient customization options to make it look branded and corporate, without making it overly complicated. With a large number of features and integrations available, you can simply turn on and off the bits that you want.

Nachteile

Some large manipulations of data from the admin side are sometimes difficult to do. A good example of this is where the course certificates need to be updated in all courses. There is no global way of changing the certificate template without having to go into each and every course.

In Betracht gezogene Alternativen

Warum Litmos gewählt wurde

Gründe für den Wechsel zu Litmos

Vorteile

I liked Litmos ease of use for creating and delivering training content. It offered straightforward tools for managing courses and tracking learner progress, making it accessible for both creators and users.

Nachteile

I feel Litmos UI design is quite boring with the outdated page-turning format. The system felt static and lacked the interactivity needed for a more engaging learning experience.

Vorteile

Overall I find Litmos to be easy to use and relatively intuitive. When I've had questions I've been able to find the answer in the online help forums nearly every time (in the instances I've had to reach out help has been rather quick and efficient). The content authoring works well for the most part, and the content library covers nearly all of our general needs, which is great. Any Litmos representatives we've worked with have been great. The Dojo is helpful for teaching yourself the platform, and the seemingly endless list of features has been great so far, though I plan to utilize them even more as we grow with our LMS (Assign, Branding, etc.).

Nachteile

There are some quirks, as with anything. If you copy a module and delete the original then you're unable to edit the copy (even though it's completely separate, per their descriptions online). Litmos has verified this quirk. I find the fonts/sizing to be somewhat restrictive within the content authoring tool, and in the same vein the assessments within the authoring can be difficult to manipulate at times, depending upon what elements you add on what page.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Litmos

Vorteile

- The most important feature of the software which is very helpful for the administrators to upload new learning content for the new employees to be successful and get knowledge on company policies on network, security, behavioral, etc.
- The most important feature of the application is to conduct exams and score employees on the tests conducted and evaluate the next steps for the employee. The manager can then look into the next possible certifications the employee should be targeting and get certified in the area.

Nachteile

- The tool can be more intuitive and make it more comfortable for all the new employees who are new to the tool as well.
- The product team can include more features on the tool like taking surveys, making content more strictly accessible for several teams based on the hierarchy model in the company.
- The tool is a little expensive than the one's available in the market

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Litmos

Vorteile

The LMS has many features that I'm really happy with and somewhat easy to use, like setting up teams, content creator is great and met all my expectations. Manual bulk uploading new starts and leavers isn't difficult, looking forward to linking this to the HR system.The main feature for me was the number of courses available for everyone, via PC, Tablet or Phone.

Nachteile

You are buying a shell of an LMS, in its basic form but SAP Litmos don't get it ready for you. The support given heavily rely on you watching the LMS learning courses that either don't always make sense or you find that you need software to make the changes you want.The SAP Litmos approach is, they are here to help provide you with the information on "How to do it", but the work is done by you. The "DoJo learning" is helpful and can sometimes save you from contacting support, but it isn't always clear and results in functions being left in limbo (like Gamification, LMS theme etc)

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Litmos

Vorteile

Easy to use search and navigate. Quick to load

Nachteile

Needs a refresh and graphics updated. Needs a preview mode

Vorteile

Easy to assign and manage trainings, makes tracking required training straightforward.

Nachteile

SSO can be finicky at times, searching for new training could be improved.

Vorteile

Teaching our team how to use the website was pretty self explanatory and required minimal training. We love all of the Litmos training content that is available as courses for employees to complete and add to their achievements. It's also pretty neat having a customizable dashboard and personalized Litmos website.

Nachteile

Litmos has badges and points but no one really seems to use or care about these features. Also, adding an external learning record seems to be more complicated than necessary.

Vorteile

Litmos was price-effective, easy to deploy. Litmos provided Reports on adoption, Test Scores & track everything in one please

Nachteile

Litmos was less user friendly & can offer better customer support

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Litmos

Vorteile

What I like about Litmos is how it stores all of my training and development opportunities in one easy to use website.

Nachteile

The look of the dashboard is not my favorite, but this might be the doing of the company we partner with that actually provides the training through Litmos. Other than that, no complaints.

Vorteile

- Easy to add & assign courses
- Easy for learners to access
- Large library of content

Nachteile

- Reporting is a nightmare and often views on screen show misinformation
- Reporting on Learning Paths is especially challenging
- Managers cannot easily pull clear, accurate reports on their teams
- Very buggy, we submit endless support tickets
- Support tickets are prioritized based on all customers' need
- Expect to go around and around with various levels of support
- Library of training is mostly text with images, not very engaging, the best courses are developed for the UK
- Everything goes on the dashboard and stays until course is completed, meaning users might open a course out of curiosity and it stays on their dashboard, cluttering their view
- It's not obvious to users which courses on their dashboard are mandatory vs. assigned vs. ones they opened out of curiosity
- There is no good way to organize courses beyond categories, you can create different course libraries, but to the user, it all looks like one library
- Our admin spends an inordinate amount of time investigating user issues, on the phone/email with Litmos support and we're hesitant to ever enable new features considering how many issues we have with basic features

Vorteile

It is easy to use and customize. On the back-end, it is intuitive and laid out easily with lots of support to help along the way in the Dojo. For the user, it is simple as point and click. There isn't a lot of guess work or trying to figure out which screen to be on- which for a company that has a lot of people ho are not technologically advanced is a huge plus.

Nachteile

The reporting. That is the one area that isn't as intuitive or clearly laid out. And some of the reports that I want are either not there, or not easy for me to track down and find to use.

Vorteile

The software is much faster than previous software programs that I have used. This software allows me to see my progress within a course and it lets me see the modules that are part of a course that I take. This software also shows me what courses I am taking and when I click on start course, it will let me see what modules are in the course and as I complete them, it shows me the percentage of the course has been completed.

Nachteile

There are no cons. I love this software and it is much more efficient and fast when I want to work on courses and trainings in a timely manner.

Vorteile

We have been using this software for the past 3 years and the best thing I love about SAP Litmos is the different ways of training it provides; video, audio and text-based training. It also offers survey questions in relation to the trainings which are helpful.

Nachteile

When we had just started using the software we encountered glitches and the support team was not quick respond but I am glad the support team is always available now.

Vorteile

At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.

Nachteile

Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.

Vorteile

We were looking for something easy to administer. When we implemented Litmos LMS, it was very simple and easy. It's also very intuitive and easy to navigate.

Nachteile

Reporting and some UI functions for administration need improvement. However, on a positive note, I was able to join a website that allows us to report and vote on new issues and enhancements.

Vorteile

Its ease of use. It is mostly intuitive.

Nachteile

This isn't a big deal, but it is still a work in progress.

Vorteile

We when first started our small business this was a good alternative for us. There were very few light users LMS plans available.

Nachteile

The price. Their prices kept going higher and higher and we had no alternative other than discontinuing our subscription.

Not great customer support. We had to follow up more than once before our account was closed.

Vorteile

Litmos is very easy to use for both learners and administrators. We doubled our course completion rate right after we switched to Litmos. We believe this is because learners were able to find training easily. Litmos is very responsive to our concerns and product suggestions. They follow up quickly. We've seen our suggestions in new product updates.

Nachteile

We would like to be able to extract global data from our surveys. We use the same questions at the end of each course and it would be nice to draw some correlation between courses.

Vorteile

Its scalability - can be used in a variety of situationsCloud based hence no requirement of app installation. Simple and easy to use User interface - which lends its higher acceptancefeature of hyperlinks to other website is a great feature and helps in reaping benefit of collaboration also in a way

Nachteile

Reporting feature needs bot more of refinementAdd on's can be priced bit more moderately

Vorteile

Cost - you are comfortably priced compared to other systems.
Support - your support has always been good, emails replied to within a day.
Certificates - pdf auto creation is a big plus.
Reports - reports are good.
modules that can be used in different courses is great. ability to email and communicate in system is good.
dashboard - is good, nicely planned and works well.
marking assessments - nice to assign tutors and let them mark online.

Nachteile

Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality.
FTP ftp upload for video/audio. having to manually upload each video is painful
assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop and drag to manage.
documents to download - i may be wrong but there seems a limit to how many documents can be available. We have big courses.
powerpoints many don't come out right.
Subscriptions payments monthly - a way 4 people pay monthly as a subscription - we need this urgently.

Scheduling - it would be great to be able to time the modules, schedule their release (not just the entire course). E.g. module 1 then a week later module 2. with each release an email is sent to notify the student. that way full distance learning courses can be set up and run automatically.

Vorteile

It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.

Nachteile

The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.

Vorteile

Easy to use and set up for the first time. Lots of good features for courses and adding various media.

Nachteile

Still really clumsy on selecting users in bulk and moving them between teams.

Vorteile

It's very intuitive and easy to get up and running with very little training. No product/LMS has everything but Litmos has a LOT! The support team is pretty quick to respond when issues do come up.

Nachteile

I wish there was more consistency in the admin interface. For example, some modules/features offer search functionality and some do not. Some text entry areas have the rich text editor/source toggle and others do not. Little things, but they can have a big impact on admin user experience, ease of use, and huge time savers.

Vorteile

We used litmos for a long time with our company to provide external training to our members and although it had a lot of faults, it did the job we needed it to do.

Nachteile

The content is not easily adaptable and was difficult to keep up to date with the changes our business was going through.

Vorteile

Really big range of trainings that are applicable for most companies

Nachteile

I would definitely recommend them so nothing to say herw

Vorteile

We've been using Litmos for trainings, tracking achievements and in-progress courses. It is easy to use and navigate. You can see your to-dos, overdue and completed trainings. It also keeps tracks of your scores after each training and shows all your training achievements months or years ago.

Nachteile

None, so far. Have not encountered any issue during trainings.

Vorteile

Integrations with many outside products, including GoToTraining/Webinar, Salesforce, Wordpress, several shopping cart tools, and more.

Easy to learn, easy to course build.

Several options for organizing by Team or Learning Path.

time.

Nachteile

Two minor pet peeves in course building - no "center" option on image alignment - you have to either code it in, or put it in the middle of a 3 column centered table. No spell check in standard typing view, you have to go into the source code view to see spelling errors.

True con lately is support turn around time. Support is through online ticketing system, even if you call in, they simply file the ticket on your behalf. I understand the need for that, as we urge our own clients to use our self-service portals first. But we are currently in the position of needing assistance with the Litmos/Salesforce integration, and we are closing in on two weeks and still do not have resolution. I have twice proposed meeting times several days in the future and had team members on standby to drop what they are doing to meet with a Litmos rep when they have time for us, and both times got no response until after the proposed meeting dates. This needs serious improvement.

Vorteile

• Allows you to distribute material on a mass basis and track who has and who has not completed
• Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily
• Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in
• API integration allows you perform useful tasks that Litmos does not have built in.

Nachteile

• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos.
• Cheating is easy on built-in assessments. When completing assessments on a computer the user can just right-click and go back and re-submit the correct answer. Litmos said they would NOT disable the back-button.
• Learning Paths are the only level of organization that they allow, it would be nice to have "Sub-Learning Paths".
• Reports are still "meh", even after the reporting update. Thankfully there is API integration which allows us to make our own reports from the information on Litmos.

Vorteile

It is easy to assign trainings and easy to upload your own content.

Nachteile

Well, where do I begin. Much of their training content is UK based, but since we live in the US, laws aren't the same here. This is problematic when assigning Compliance training. While it is easy to upload your own content, it is cumbersome to have to do so just to replace one of their training's because laws are different in this country. When you search for training's in the content library, it doesn't allow you to go back to your curated search, but will instead begin your search all over again if you attempt to use the back button on your browser. There is no other option. So the lovely list of 6 or 7 trainings you wanted to view from your search, will no longer be there and you have to start all over again if you pick one to view. Also, it appears that each time they have an update or a fix for one issue, another one appears. Customer service is awful and they love to tell you that your browser is out-of-date for any issues you are experiencing. This is so frustrating and I cannot wait to move to another platform.

Vorteile

It has options for customizing courses to adapt them to the needs of our company. Allows quick and easy access from anywhere and at any time. Provides reports with real-time information on the progress of participants in the training process. The ability to upload videos as part of the evaluation process is very useful. It works in different operating systems, which provides versatility.

Nachteile

So far the only thing that I think should be considered for its use is the cost, which can be high depending on the size of your company.

Vorteile

The learner interface is clean and fairly modern, it worked with our company branding. I had a good experience with our sales rep who pushed the customer service department to respond when I couldn't get help with several major issues.

Nachteile

Too many bugs, inaccurate data, buttons not working, reports are lacking - we had to pull out our own numbers manually, terrible customer service - had to contact them several times to get a response (this was over a 2 week period) and then waited 4-5 days for them to get back to me with an answer about a bug. Had 2 different webinars set up to address issues and no one showed up, we had to call them to reschedule and only then did they acknowledge it was missed, on another call we actually ended up in someone else's help session and could hear everything. Complaints from our customers and users about login issues, browser compatibility, and course functionality (interactions built with Storyline don't always work once it's uploaded). Very frustrating - looked good at the beginning but we wish we had of gone with another LMS.

Vorteile

Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

Nachteile

I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

Vorteile

Compliance: Can distribute material to all staff and track who has and who has not completed.
Features: Litmos has most "must-have" features of an LMS e.g. assessments, reports, hosting interactive units, files and pages, mobile friendly.
Learner interface: The learner interface is generally neat and tidy. Displays interactive content reasonably well (when no bugs are present, see cons)

Nachteile

Bugs: Litmos doesn’t seem to be a fully stable LMS from a technical perspective, which sometimes causes page links to be broken, buttons not working or disappearing, accessibility issues (such as can’t add alt text for images in assessments, inaccessible labels of buttons), and course functionality issues (interactions built with authoring tools don't always work so images randomly don’t show and pages randomly don’t load). Litmos doesn’t appear to be committed to quality assurance or product development.
Support: Invariably, there are very lengthy delays in support responses (weeks or months) and fixes are either non-existent or heavily delayed (months or more), even when it is an impactful bug clearly caused by Litmos. Combined with the bugs listed above, this creates frustration for admins.
Modular functionality: Course creation options are limited, for example, there’s no way to organise content by sub-modules and no way to drip feed content to learners to create a spaced learning campaign.
Admin user experience: Litmos can be clunky and counter intuitive to use as account admin, completing some tasks is more complex than it should be.
Theming: no ability on admin side to adjust theme of LMS (colours, fonts and layouts).
Reports: Ability to configure and create granular reports is average to poor.
Compliance training: Most compliance courses included with Litmos feature below average learning design (learning is passive and generic).

Vorteile

Ability to upload documents, easy to read dashboard, mass management as well as personalized feedback options, account maintenance is easy especially password resets. Leaderboard offers friendly competition and incentive for users. Behind the scenes, it's easy to see where a user is experiencing difficulty or having trouble.

Nachteile

Integration to SF cannot copy emails or uploaded documents. Sometimes too many emails are sent to users overwhelming them when completing courses. Some customer service reps and account managers are excellent, others do not follow through. Litmos Author information is misleading in terms of what features are possible through the program. Inconsistent limitations on uploading videos, etc., as well as sometimes "glitchy" processing of not saving users' answers, not opening presentations, etc.

Vorteile

Enablement makes searching so easy! There are so many different advanced filtering options available to narrow down a wide search. Even though our company uses multiple sites to maintain internal and customer facing collateral, North America sales has made Enablement our go-to tool. The site remains fresh by auto-archiving older content while allowing for users to search the archives when needed. The News feature has allowed us to cut down on the number of large emails being sent to our teams. As an administrator, it's been very easy to create new playbook pages and customize the menus to enable our sales teams to find content quickly. We have recently expanded the use of the tool to other departments as well.

Nachteile

There are 3 areas that I think could be improved.
1) While you can access Enablement on mobile devices, it's unfortunate that there is not an App for Android users.
2) I also wish there was a way to make the Item Wizard (when adding new content) unique by Business Unit or Department and have the ability to hide things that are not relevant to a group.
3) When creating a new customer portal, the step-by-step wizard is not customizable today. There are several steps that we would like to hide and are unable to do so.
Overall, these cons are minor and our admin and publishers have learned to ignore sections that are not relevant to them during the tagging process.

Vorteile

Litmos has a very clean user interface, and loading course materials and SCORM packages are simple.

Nachteile

No central content repository, limited access to style sheets for custom design elements. It's an expensive platform, to begin with but feel nickeled and dimed with many recent features coming with individual price tags, and it feels like recent updates are showing Litmos a bit out of touch with advancing needs of LMS users, especially users who train external clients and students.

Vorteile

It was our first LMS. It was easy to setup, use, etc. It was a lot better than earlier LMS products like Cornerstone and SumTotal. Users seemed to catch on quickly.

Nachteile

Ever since the acquisition by SAP, Litmos has been a nightmare. Terrible support, sales reps who don't want to keep clients, 50% of their content (Litmos Heroes) was created in Rise -making it basically PowerPoint.

Vorteile

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.

Nachteile

Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.

Vorteile

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Nachteile

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Vorteile

Very affordable, many features are included in low subscription levels which are great compared to the competitors, great support staff, easy to use, allows for many different file types to be imported, includes a good eCommerce solution as well as many plugins for external management.

Nachteile

If you need to move people between teams, there is no way to do so. You will need to create a new user in the destination with the same credentials and same course assignments, and then delete that user from the source. The interface customization requires a bit of CSS if you really want to go beyond simply modifying colors. The servers tend to struggle some with very large files if users are international as we received some complaints of excessive buffering from users in Japan. That was at the very extreme side and was to be expected.

Vorteile

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Nachteile

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs.

I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Vorteile

Great customer service, informative yet simple interface, multiple integrations that work well.

Nachteile

Missing "Teacher" role that allows outside trainers to grade assignments without full admin access. Mobile app looks great but mobile website is lacking. You need a good understanding of HTML/CSS/Code if you want more customization than just color changes. Lack of notifications within the system.

Vorteile

easy technology with seamless implementation, customization to your needs, reporting available for most anything you want to measure, can use all kinds of different mediums that are easy to upload and use, cost to value is more than other systems researched, best online help I've ever seen

Nachteile

would love to see more delineation in privileges allowing me to customize for my company's use and specific needs

Vorteile

Litmos is both easy and useable for all of our employees. Whether they are within the Company Network, on the road with a mobile device, at home from their private devices or in the Internet Café around the corner!

Learning should be fun, effective and not add to the stress of our daily job.

Simple holistic UI that doesn't overpower the user.
Makes life easy for our 'Salesforce #AwesomeAdmin!

Nachteile

As a seasoned #Salesforce #AwesomeAdmin I miss the flexibility of the Reporting/Dashboard functionalities provided by the platform. Litmos would up the bar even more if I had these tools without having to commission professional services.

Vorteile

The number one reason this was the chosen software at two different orgs I worked with was the price point. It is one of the least expensive options out there.

Nachteile

Features were lacking compared to other similarly priced options. Complete lack of actual support after the first 2 weeks of implemented use, with response times on critical issues taking 24+ hours for an initial (non-automated) response. Integration with other systems was clunky, and minimal assistance/support for API was available. Admin side of the LMS was not overly intuitive and was a bit cluttered. Lots of co-dependancies across features, which results in the need to pay for additional non-standard features despite them being presented as standard throughout demos.

Vorteile

Very easy to use and the UI is simple. Had no issues with using the system and testing, important when considering an LMS for your team.

Nachteile

Training is boring by nature so maybe adding some additional features or analytics would be fun to see while training.

Vorteile

Limos is an adequate LMS which can track SCORM and xAPI compliant content. Further, you can directly send xAPI day to the Litmos database without having to upload the content in the LMS (Litmos was one of the first LMSs I encountered that allowed this).

Nachteile

UX. The UX for the user end can be okay. I haven't seen two companies I had consulted with push the UX to anything special which leads me to believe that it may be a big undertaking. This is also based on my experience in having to go into Litmos to troubleshoot issues a client was having with a course reporting completion. The admin UI wasn't the worst I have seen in LMS systems, but it was not a great design and for newer users (like my client), this can be very intimidating and disorienting.

For the $ spent there are better systems then something that strikes users and admin as just "meh".

Vorteile

I like the fact that it is fairly intuitive. For the most part, you could figure it out on your own. It is working well for us right now. We are having issues with Flash player and popup blockers, but I think this is more a "by product" of our authoring tool than of the LMS. Other than that, we are mostly smooth sailing.

Nachteile

The reporting definitely needs to become more robust. We would like to see reports that provide time - time spent per module, total time spent learning this or that course, etc. We have requests from managers on that and it is very difficult - if not impossible - to provide.