Resolver
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- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Great GRC solution for our credit union
Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.
Vorteile
Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.
Nachteile
User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.
- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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A fully customizable product with a dedicated staff
The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.
Vorteile
The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.
Nachteile
There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Easy and convenient
Overall my experience has been great, customer service is so quick to respond.
Vorteile
I enjoy the ability to customize areas that are useful to our facilities.
Nachteile
It would be great if it had the ability to integrate with our system to keep up with all the new employee onboarding.
- Branche: Metallabbau
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Resolver Feedback
The platform is very well put together and easy to train new users
Vorteile
Incident Management Tracking and being able to link incidents to risks
Nachteile
It can be a little complicated integrating sections within the platform
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Resolver - Key Tool for Financial Institutions
Need more training but overall my experience with Resolver is good.
Vorteile
Resolver:
- allows quick and easy download of information in the form of reports and spreadsheets
- customizable to financial institution's needs and operational processes
- all in one location for assessments, legislation, regulation, and regulatory controls
Nachteile
Sometimes when over-customization occurs, it's hard to follow the processes and who can access what, where and I find that the process of keeping a sandbox current with the actual core Resolver is too much work.
- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Resolver Review
Its a great product
Vorteile
The adaptability to transform the forms to your liking and build a compliance program that suits your company
Nachteile
A few glitches in the system relating to the ways controls are stored or requirements are captured.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Working with Resolver has been a great experience, the application as well as the service...
Ease of Use, support, capture of relevant information.
Vorteile
Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. All of this is supported by an organization that seeks and values customer feedback with the aim of providing an optimal and innovative solution for the Governance, Risk and Compliance space.
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