HotSchedules – Bewertungsseite 2

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Ryan
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.11.2022

The best in the business!!!

Pay the money, reap the rewards, save time and be on the floor with your team where you should be!

Vorteile

RELIABILITY!!!It never goes down, support is always helpfulBest scheduler features in the gameTemplates for quick entry are great weekly startersColor coding makes my life so much easierTransparency, every stroke documented

Nachteile

Takes getting used to and learning as it is complex software but get hot keys down and you've got it! Make sure you have a fairly beastly computer...it's a lot of real time processing.

Tiara
Tiara
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.11.2019

All in one scheduler and social exchange

Vorteile

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

Nachteile

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

Verifizierter Rezensent
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.3.2019

HotSchedules Review

It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.

Vorteile

I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.

Nachteile

I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.

Brittany
Brittany
  • Branche: Essen & Trinken
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.11.2022

HotSchedules made life easier

Vorteile

I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!

Nachteile

Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.

Verifizierter Rezensent
  • Branche: Essen & Trinken
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 21.2.2018

We utilize this program for our Catering company as a means to schedule & interact

Vorteile

Ability to not only schedule/message in-house full time staff, but keep a running log of single event staffing as well. As a catering company you have many bodies you must manage, especially when an individual only works one event for you and that's it. With HotSchedules we're able to tabulate this into our weekly labor costs and it gives the functionality to forecast.

Nachteile

It's sometimes very complicated to use. You don't always know where to go for what you need and the customer service can be a little tricky to navigate- you don't always hear back from them or they're tough to reach. That being said when you do get a human- they're very knowledgeable and can help you out 100%.

Rebekah
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 22.9.2020

Great Features

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

Vorteile

We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

Nachteile

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

Jeffrey
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 27.12.2022

Good product

no issues.

Vorteile

We used this for scheduling for a 6-story, 24hr restaurant/bar concept 1 block off of the main tourist area of downtown Nashville. It worked well in pretty much all areas of concern.

Nachteile

We did not run into any issues of note with this software.

Verifizierter Rezensent
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

Valuable Product

I have worked with HotSchedules in 3 different restaurants. Each experience a little different. As a team member it was amazing, being able to see my schedule, trade shifts and message other team members.. all from my phone without any communication to my manager! As a manager of a multi-unit restaurant, scheduling was a breeze, again no need to speak to team members about shifts. They were easily approved via my own phone WHEREEVER! As a Beverage Manager at a casino with 24 hours-- the logbook and adjusting the system to work within union guidelines was AMAZING! I love hotschedules, once my restaurant expands I plan to use it again!

Vorteile

Ease of use, accessibility -- the facebook of scheduling!

Nachteile

Honestly, would love to see them work on the ease of the scheduler. I feel like that whole page could be done differently. It just seems that something could be done to streamline it. The shortcuts are nice but not easily remembered. Additionally, I would love if there was a cost effective version for small independently owned restaurants.

Briauna
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.2.2022

Work smarter Not harder

It has been great than having to do everything by hand or from scratch.

Vorteile

This software takes the guess work out. It is easy to understand, conducts the task needed for calendar, scheduling, and attendence.

Nachteile

Things sometimes have to be done manually but that's honestly not a huge issue. I would rather do the action of removing an employee manually than to have an error occur and still have to go in an manually fix it.

Rebecca
Rebecca
  • Branche: Essen & Trinken
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 28.8.2018

The best way to post work schedules

I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.

Vorteile

I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.

Nachteile

If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.

Eric
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 10.3.2020

Restaurant Must have

As a former manager at a Texas Roadhouse, I was familiar with this software, and eager to bring it to my new venture. It immediately eliminated the use of paper schedules, and the chaos of employees switching shifts without making management aware. This increased both labor costs, and morale.

Vorteile

It’s easy to use, built for high volume restaurants. I took a restaurant that was still relying on paper, emailed schedules, and converted them to Bot Schedules. This eliminated issues of shift coverage changes, where we expected one employee, but another showed up, and all the associated communication issues.

Nachteile

It was much more difficult to order and install that I previously remember. Customer service in the sales department was definitely lacking just a touch. Once we got the ball rolling it was fine, but the initial sale was a bit rocky to start.

Russ
Russ
  • Branche: Restaurants
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.2.2018

Very reliable

Ease of use. Available any time and anywhere with smartphone.

Vorteile

I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.

Nachteile

I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.

Niklaus
Niklaus
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 1.12.2018

Love HotSchedules

I've been using HotSchedules for several years and I couldn't imagine running a restaurant without it.

Vorteile

Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.

Nachteile

Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.

Michael
Michael
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 25.1.2018

Good software, they are continually developing and improving. Definitely great for scheduling

Allowed me to spend less time scheduling and communicating with staff. More organization on notes and employee files

Vorteile

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Nachteile

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

Erik
Erik
  • Branche: Grafikdesign
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 24.9.2019

Hot schedules review

My overall experience has been very good. I always knew when I was working next and never missed work or was late to a shift because of it!

Vorteile

What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.

Nachteile

What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

Leigh
Leigh
  • Branche: Baumaterial
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 26.10.2018

Whatever happened to Schedulefly?

Online scheduling and shift trading is ideal when your staff is young. If you run a business where you employ teens, I strongly advise getting it.

Vorteile

I like that your staff can add shifts, swap shifts, put a shift up for grabs, request days off, etc. I like that you can tweak it to require management approval for these things. I like the entire idea of scheduling this way, particularly in a restaurant setting.

Nachteile

The cost. Ridiculous. I should not be required to tell my employees they have to pay for an app to have these features. I would've much preferred ScheduleFly. Such a better deal for the employees.

James
James
  • Branche: Essen & Trinken
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 17.9.2019

Great way to manage staff schedules with ease

Was part of a team that used HotSchedules for shift management.

Vorteile

I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.

Nachteile

I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

Verifizierter Rezensent
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 24.10.2019

Easy if everyone uses it! ha!

Vorteile

I like the ability to have everything in one place for all employees. I have used this as a server and as a manager and as a manager, being able to see what everyone needs and organize the schedules all in one place is the highlight here. And it allows you to separate different schedules, like server and manager schedules, etc.

Nachteile

There are some glitches sometimes, it's slow and doesn't always load on my phone. And other people have complained about this as well. I suppose some of the functions could be easier and a little more user-friendly.

Amy
Amy
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.11.2018

Helpful in emergencies

This was a great software to use. After having to call-in shift changes and wait on hold for managers for years in restaurant work, this software and its app is a great gift. I also don't have to physically go to the restaurant to see my new schedule when it comes out!

Vorteile

I liked most how "shift-swapping" at my restaurant became very simple. I could easily release my shift on my phone app and people would pick it up or if I needed it quick I could message people on the app or call them on my phone. They could easily pick up the shift through their phone app and no need bothering a manager as a go-between. The manager does need to approve the shift, but it is simply done and after I've already got it covered :)
I liked how I can change my settings to receive email alerts or not.

Nachteile

I did not have any problems with this software.

Michael
Michael
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2018

So awesome!!

Overall experience is amazing! This company does amazing work!

Vorteile

Love Hotschedules!! They are amazing at what they do and make my life so easy when it comes to scheduling my staff and letting them switch and pick up work shifts. This is definitely something that employers with many employees need to use to make their schedule!

Nachteile

Non at all. This software does exactly what it says and it is amazing!

Kristian
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.4.2021

One of our most-utilized softwares by far!

Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!

Vorteile

Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

Nachteile

Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

Edward
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 16.6.2020

Hot for HotSchedules

Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication

Vorteile

Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.

Nachteile

The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes

Ayaz
Ayaz
  • Branche: Restaurants
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 25.10.2018

One of best Scheduling Systems on the Market

Worked with it for several years. They are constantly evolving to meet the industry needs. Love the fact that I do not have to have several calls just to approve a shift change. It's all done on line and just a click away. A real time saver.

Vorteile

The variety of options available and the ease of multiple users accessibility. Also very user friendly for the staff.

Nachteile

A bit complicated for entry level managers

Ashley
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.5.2021

Necessary for every shift based job

I find hotschedules completely essential to my job and I would probably try to implement it anywhere I worked.

Vorteile

I love hotschedules. I'd be lost without it. I use it daily. It's easy to see my schedule. I have an organized and easy way to find my coworkers contact info and can easily message them all at once. I can email my managers and change my availability. I can get my shift covered quickly and easily with proof in email that it was covered. I love it. I wouldn't know what to do if i worked somewhere that didn't use it.

Nachteile

I wish when changing your availability you could copy what you already have set and make a change instead of having to redo the whole thing.

Verifizierter Rezensent
  • Branche: Restaurants
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 12.3.2018

Sheduleing at it's finest.

Ease of scheduling and communication to staff. Documentation of scheduling issues are always recorded.

Vorteile

Communication with staff is easy. Schedule can be sent directly to staff phone via text. Staff can change shifts with ease.

Nachteile

Staff reporting tab could have some more detail. Training is needed to fully understand forecasting and accurate template schedule.

Joseph
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 31.1.2017

One of the owners for Sedona Taphouse

I liked the old version better where you could click the roster button while writing a schedule and see a snap shot of that day. Everyone I know can not figure out why you got rid of that. Also I have been asking for years that you make it where we can set a max amount of request per day. Like 3 request off on monday, 4 on tuesday, 2 on sunday etc... so if I could allow 2 request off on sunday. When the 3rd person went to request off it would give them a pop up that would need to be approved by a manager.

Vorteile

Reporting and ease to swap shift

Nachteile

No way to set request off parameters by the day. Schedule writing is harder with the new version

Antwort von Fourth

Joseph,

Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface.

We value any and all feedback to better improve our products-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team. Thanks for being a part of our community!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Beantwortet am 16.2.2017
Sarah
Sarah
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.3.2019

HotSchedules is great for those in hospitality!

I have used HotSchedules while working for Red Lobster for 3 years, it has made my life so much easier!

Vorteile

This product easily allows me to pick up or post shifts for work so that other employees can pick up, release, or trade shifts.

Nachteile

The only thing that is a little tricky with this software, is setting up availability requests/schedules.

Alexa
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.5.2018

HotSchedules is a great way to keep track of your work week!

I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.

Vorteile

I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.

Nachteile

I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.

Verifizierter Rezensent
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.1.2018

Makes scheduling convenient

Beneficial how we can track employee hours and easily send notices to all employees at once, or based on employee job title.

Vorteile

It makes scheduling a great number of employees all with different availability easy since they can set their own availability and put in time off requests on their own.

Nachteile

The app can crash sometimes, and can be expensive for some. Some of the features can be overwhelming and lead to useful features getting ignored.

Bethany
Bethany
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.7.2018

Easy to use scheduling app

Vorteile

This app allows you to easily see your schedule, communicate with staff, and request time off. You can see who else is working as well which is good.

Nachteile

The notifications can be obnoxious and frequent whenever there is a change. Overall it was a good program

Jennifer
Jennifer
  • Branche: Kosmetik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 17.12.2018

Schedule and communication hub

We have been able to stay fully staffed and correct common schedule issues like call outs or schedule conflicts now that staff has an easy, user friendly way to communicate and actually help fill the gap that they are leaving. It keeps everyone accountable.

Vorteile

Ease of use and functionality. Options for schedulung employees and communicating with individuals or groups with ease. Also allows employees to communicate, helping schedule gaps and issues be corrected and prevented.

Nachteile

There is nothing to not like. However, adding a print option for staff to print out a clear, enlarged copy of their schedule would be grand.

James
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 17.1.2020

Simple enough to use for great scheduling

I love to use Hotschedules to make up the schedule a few weeks in advance it’s very easy to check and see who needs what days off and fairly easy to go online and switch shifts with someone that even notifies the manager and they must approve
This software is super easy to set up and use and I would recommend this to anyone looking for help with scheduling

Vorteile

First let me start off by saying I have used hotschedules now for years I first started off using it when I worked in restaurants as a server. It was the only way you could know when you work and request time off. Now that I have my own buisness I still use Hotschedules because of how much I like it.
It’s super easy to log on from anywhere and check the schedule adjust the schedule look at upcoming shifts as well as pull up who wants when off for when your making the schedule

Nachteile

The thing I liked least about Hotschedules is the fact that most the time to download the app on your phone there is a fee and you can’t download the app without paying it.

Carrie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2019

HotSchedules

I would recommend Hot Schedules to any employer that has a lot of employees they are writing schedules for.

Vorteile

I liked how much easier it made my job. No longer was I receiving phones calls from employees wanting to switch shifts and then having the other employee call and verify that they were picking up the shift. The request was made online and all I had to do was approve. It also helped greatly with accountability since it recorded who was working what shift and when.

Nachteile

It wasn't an easy program to learn how to use. I struggled with learning all of its functionalities which made schedule writing very stressful until I figured it out.

Olivia
Olivia
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 22.4.2019

Easy to use

Vorteile

I like that you can use this to not only schedule but also approve vacation time. Multi-purpose/multi-use tool. Like that you can personalize tasks.

Nachteile

No cons. Would recommend hot schedules over other programs (ex: Appointment Plus)

Verifizierter Rezensent
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.4.2019

Simple and Easy to Use

We use HotSchedules at my second job, and it is a great scheduling software. It is really easy sending messages to individual people or to groups of people, which is a super helpful option. Love that there is an app, but if you don't want to pay for it, the web version is also simple to navigate. Overall a great product that I would recommend to all employers!

Vorteile

I like how clear my scheduled shifts are when I log in to HotSchedules. I can quickly glance and see what my shifts are for the week and who else I am working with. It is also really easy to see what shifts are available for pick up or if someone is looking to swap one.

Nachteile

I didn't like that I had to pay to download the app for my phone. I use When I Work at my other job, and that app was free to download. Other than that, no complaints though.

Antwort von Fourth

Thank you very much for the review - I'm so glad you are getting the most of our product. Please do not hesitate to reach out to our support team with any questions or issues you may have. Thank you again.

Beantwortet am 8.4.2019
Grayson
Grayson
  • Branche: Restaurants
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 24.7.2018

The more staff you have, the more you need HotSchedules.

Less time spent managing staffing concerns and more time managing staff.

Vorteile

It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

Nachteile

Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

Danielle
  • Branche: Restaurants
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.8.2019

HotSchedules in the Restaurant Industry

I love the fact that HotSchedules was created. It makes life in the restaurant industry so much easier. I just wish I would have though of it first!!

Vorteile

I enjoy using HotSchedules from both an employee and a management perspective. As an employee, the app makes it super easy to double-check my schedule or swap a shift with a coworker. As a manager, logging in from my computer and using "scheduling" truly makes the world of a difference when it comes to writing schedules. It helps me keep track of employee availability, requests off, and labor costs. I also enjoy the "logbook", as communication is key for my team!

Nachteile

I wish there was a way to use one username and be able to view multiple restaurants under one user. I sometimes have more than one job at a time and they typically all use HotSchedules. It would just be convenient to log in under me and be able to view all of my schedules, messages, etc. without having to remember multiple usernames/passwords and log in and out repeatedly.

MARY
MARY
  • Branche: Verteidigung & Raumfahrt
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 22.3.2019

A great scheduling program needs to be free

Vorteile

I like this because it was easy to communicate the schedule through all of the employees

Nachteile

I didn't like that you had to pay for it should be a free program because the people using HotSchedules are mostly waitresses and Cooks

Amber
Amber
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.8.2018

HotSchedules

Vorteile

This program was super easy to use and I enjoyed the level of communication

Nachteile

The only thing that was no fun was when I would be half way though a schedule and something would go wrong and I would loose my work

Luke
Luke
  • Branche: Restaurants
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.4.2019

Cadillac of restaurant scheduling software

Vorteile

Easy of use, reporting, scheduling, communication, projecting sales and budgeting. This program has it all and then some.

Nachteile

It requires a team to set up. It is cost prohibitive to smaller operations

Jeff
Jeff
  • Branche: Restaurants
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 15.6.2018

Good program.

Easy access to schedules and daily notes. The forecasting is amazing with everything it considers.

Vorteile

Easy use for employees, the web page navigation on a cell phone works well. The app is definitely a plus.

Nachteile

Negation is hard to understand for upper management. Would like to be able to add daily notes on the schedule for events happening that day for the employees.

Mindy
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 1.9.2022

So convenient!

The convenience of NOT having to drive to the restaurant like in the old days to swap a shift or request off, or even look at the new schedule!

Vorteile

I come from working in restaurants in late 90s & 2000s, so this app is a dream come true! It’s so awesome to be able to view schedule, swap shifts, & send messages to staff all in one place!

Nachteile

I dislike not being able to request off past a certain point (less than 3wks before the shift, I think?). But that’s likely a restaurant decision vs the app.

Ashley
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 7.10.2020

Overall Fine

Overall, I would probably use again. I imagine after they finish all of the big updates, it will run a little more smoothly.

Vorteile

This product made holding the staff accountable for knowing not only their schedules, but also any messages that needed to be mass sent out.

Nachteile

This software had frequent updates that caused glitches often. They also changed key features often, which made weekly logins a surprise.

Lawrence
Lawrence
  • Branche: Essen & Trinken
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2019

Great scheduling software

Solved many scheduling conflicts without much thought.

Vorteile

Simplifies writing and planning schedules.

Nachteile

Entering the data in the beginning. After that it's very easy to modify.

Jack
Jack
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 18.1.2018

HotSchedules has changed the game for us. Especially the integration with our POS system

Vorteile

Integration with our POS (sales and labor reporting), ease of use for managers and employees, wide variety of reporting, writing schedules takes no time at all

Nachteile

Messaging function (email notifications don't include what the actual message is), no longer have the ability to manually sync new employees from POS

Verifizierter Rezensent
  • Branche: Restaurants
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.4.2019

Hot for HotSchedules

I love HotSchedules as a server, this app is a dream. I am able to see how many people are scheduled ahead of work, who I'm working with, what section or what my in and out times are and have a clear idea of my responsibilities going into work. I am also able to negotiate shift swaps and adjusting my schedule within the app with coworkers that makes it easy to find coverage or pick up some extra work!

Vorteile

HotSchedules is a user friendly interface that makes scheduling, adjusting schedules, swapping shifts, or viewing staff rosters, sending messages with coworkers incredibly accessible and easy to use.

Nachteile

No cons, this app is a dream for people with a dynamic and hectic schedule and good management running the app for their staff.

Antwort von Fourth

Thank you for the great review - we really appreciate it.

Beantwortet am 8.4.2019
Verifizierter Rezensent
  • Branche: Großhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.8.2016

best for retail/restaurant

I used this app when I worked at Chili's (Brinker). It was so convenient to swap shifts or get yours picked up at any time of the day. I loved it and was sad when I changed jobs and my next job did not have that app available.

Vorteile

You had easy access to your schedule for switches, pick ups, etc.

Nachteile

It was tough to have to wait on the manager approval.

Adriana
Adriana
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 25.6.2018

HotSchedules has made employee time keeping much easier!

I am able to keep track of my team's hours in a very efficient way.

Vorteile

I love that we have access to the schedule from any computer or device. The system is fairly easy to use and very intuitive.

Nachteile

Customer service is not very responsive, it can take a while to hear back from them when you send them an email.

Verifizierter Rezensent
  • Branche: E-Learning
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

3
Bewertet am 28.3.2019

Quality Product - Could Use Work

Great idea and nice to have for many industries with hourly employees, but I wouldn't view this as a solid solution for large organizations quite yet. Also, in the age we live in I do expect a mobile site (especially for a paid product) to scale appropriately with different devices via mobile web.

Vorteile

Ability to see my schedule online whenever I needed to access it and how it tied in with the tablet used to clock in and out was a great perk. Being able to put shifts up for a trade or someone to pickup and pickup available shifts was also quick and easy to do in the moment.

Nachteile

The mobile app required a fee, which would not be paid by the company employees were working for. Mobile site was pretty functional but had a lot of issues regularly and did not scale properly for mobile devices. Not overly intuitive when it came to settings, some navigation, and sending messages regarding open shifts.

Jeanne
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 31.1.2017

Easy to use

I am not quick to learn anything regarding computer programs, but hotschedules is very easy to use. Makes putting your schedule together stress free. At times website itself has issues that can be frustrating.

Vorteile

Makes schedule making quick.

Nachteile

The website goes down or kicks you off for extended periods of time. I will say this happens less frequently than it used to. I have used hotschedules for almost six years.

Antwort von Fourth

Jeanne,

Thank you for taking time out of your day to provide feedback for us, we really appreciate it! We are happy to help make your business more efficient. We apologize for the complications you've been experiencing with our site at times, we have have a status page that shows when we have brief latency issues that might be of use. Thank you for being a part of our community for so long!

https://status.hotschedules.com/

Beantwortet am 16.2.2017
457 Bewertungen