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- Täglich für Mehr als 1 Jahr genutzt
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Synchroteam has helped our business grow and become more efficient!
Vorteile
Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.
Nachteile
We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.
Antwort von Synchroteam
Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Is able to fit our specific range of needs.
The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.
Vorteile
We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.
Nachteile
The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.
Antwort von Synchroteam
Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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How Synchroteam change our lives
My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.
Vorteile
- Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.
Nachteile
I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.
Antwort von Synchroteam
Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Really easy to use - intuitive design. Missing some functionality that would help.
Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.
Vorteile
Ease of Use, design, GUI - mobility features.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
Nachteile
Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.
Antwort von Synchroteam
Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Helpful, but a little underdone
Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.
Vorteile
Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized
Nachteile
Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.
Antwort von Synchroteam
Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Branche: Musik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Excellent Program
The customer service was excellent. Anytime we had a question the answer was given within a more than reasonable timeframe.
Vorteile
We loved the compact feel of it. Not as bulky and bloated as a CRM.
Nachteile
There was nothing we disliked. The only reason we switched is because we found some new software that is specifically designed for piano tuners/technicians.
Antwort von Synchroteam
Josh, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear that you had a good experience with the platform and our customer service team. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.
- Branche: Hausmeisterservice
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Customizable system
Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.
Vorteile
Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.
Nachteile
The possibility of doing activities in a massive way is limited to an advanced understanding.
Antwort von Synchroteam
Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Initial review
Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons
Vorteile
Streamlining of my team's dispatching process
Nachteile
Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site
Antwort von Synchroteam
Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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great program for keeping track of work schedule and time!
It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!
Vorteile
I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!
Nachteile
sometimes it seems to be a bit difficult to understand some of the features...
Antwort von Synchroteam
Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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I has improve our daily operations in comparison to the manual old fashion way we used to have.
We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.
Vorteile
This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.
Nachteile
I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.
Antwort von Synchroteam
Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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worth his money
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Vorteile
reat flexibility, excellent customer service, value for money compared to other products very good
Nachteile
Planning a bit awkward, no own mobile solution for the administrator
Antwort von Synchroteam
Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.

- Wöchentlich für Mehr als 1 Jahr genutzt
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Enables dispatch management in an easier mode
The workflow is smooth and manageable
Vorteile
There is a free trial mode for the software before making the final decision to buy the product
There is online support available to the new users
Nachteile
In areas where there is slow connection tracking down the various employees can be challenging in that situation
Antwort von Synchroteam
Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Excellent Software.
Vorteile
How to build your own forms in a minutes.
Nachteile
The forms are really easy to do, and have all the options i needed.
Antwort von Synchroteam
Miguel, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our customizable forms very useful for managing your mobile workforce. We are thrilled to hear you are finding our forms easy to use. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

- Branche: Maschinerie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Straight forward and easy to utilize.
Vorteile
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.
Nachteile
Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.
Antwort von Synchroteam
Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Helps our work run smoother
Vorteile
The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be .
Nachteile
The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity.
Antwort von Synchroteam
Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Lots of features, lots of quirks
Vorteile
We tried out Synchroteam and committed to purchasing. There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.
Nachteile
After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.
Antwort von Synchroteam
Thank you Tanya for your review of Synchroteam’s Mobile Workforce Solution. We are glad to know your company has found our scheduling, invoicing, estimating, and inventory tracking features to be satisfactory for a Field Service team. We apologize for the limitations you faced with the Zoho CRM syncing, and have forwarded it to our support team to look into potential solutions. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Excellent tool for managing teams
The Syncroteam improved our operation and help us to manage better our field team.
Vorteile
The features and the facility to customize for our operation.
Nachteile
The support in brazil and the tool doesn't have a BI tool.
Antwort von Synchroteam
Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Excellent Software with excellent service
Vorteile
The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.
Nachteile
It is a bit hard to understand some of the documentation. Took some time to set up a custom job report
In Betracht gezogene Alternativen
AI Field ManagementGründe für den Wechsel zu Synchroteam
Much more robust. Customizable for our needs.Antwort von Synchroteam
Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Good value for price
Vorteile
Customizable forms and customizable templates were the biggest selling point and are great.
Nachteile
Lots of small kinks I can work with, but really frustrating that you can't send a job report from the field (you can choose to automatically send them in a notification, but there's no way to automate or use the mobile version to send reports contingent on receiving payment). Technicians are so limited in their permissions which is not ideal for empowered employees or small shops. For payment options, invoices don't have an option to accept credit cards except keying them in on the backend.
Antwort von Synchroteam
Thank you Micah for your feedback on Synchroteam's Field Service Management software. We are happy to hear your construction company has found our customizable features helpful. We apologize for the inconvenience with the Stripe Integration, and our support is on standby to assist with accepting payments through our mobile app and sending job reports. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

- Täglich für 1-5 Monate genutzt
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Excellent work tool excellent performance and excellent competition in the market
Vorteile
Easy to use and very flexible work planning tools with multiple platform options,
A fair price for what it offers
Nachteile
We have no problem with this platform are only small things to improve and update as for example the search for serial numbers
Antwort von Synchroteam
Thank you for your review Luimer! We are happy to hear that Telefónica is benefitting from the work planning tools and platform options. We appreciate your feedback regarding the serial number search, and constantly strive to improve our functionality and UI for our customers. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we continue to release updates, such as our new time tracking module (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/).

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
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Antwort von Synchroteam
Thank you David for your review of Synchroteam’s field service management solution. We are pleased to know the Simply Outsourced Ltd team has benefitted from Synchroteam’s advanced workforce solution for your mobile IT team. We are happy that our customer service has been able to provide you satisfactory assistance- we are always standing by to help. If you haven’t already, we encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Synchroteam review
Very good
Vorteile
The ability to manage digital reports and quotations directly from the Cell phone.
Nachteile
not being able to include a check list besides the report template.
Antwort von Synchroteam
Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Used in start up company
It is getting the job done.
Vorteile
The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.
Nachteile
There are some common features I would expect to see that aren't there, but I've found work-arounds.
Antwort von Synchroteam
Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Einzelhandel
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Simply does the job !
Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product
Vorteile
Ease of use ! Quick setup ! Flexible !
Nachteile
Nothing specific
Antwort von Synchroteam
Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.
- Wöchentlich für 6-12 Monate genutzt
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Great for small-medium businesses
Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.
Vorteile
Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management
Nachteile
Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it.
Antwort von Synchroteam
Thanks for submitting a review, and for mentioning that Synchroteam is great for small-medium businesses. We built Synchroteam with computer repair business like Etron Solutions in mind!
Have you seen the new support article we posted about time tracking (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) We think you'll like it!
Also, we have an affiliate program, if you¿d like to refer your customers or partners. (https://www.synchroteam.com/affiliates.php)
Thanks again for the great feedback!

- Wöchentlich für 1-5 Monate genutzt
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software very useful to control the work
the work performance has improved since we started using this software, we are more efficient
Vorteile
we save paper, it is easy to use, excellent work planning tools and good use to the calendar it
can be related to other platforms to maximize labor efficiency
Nachteile
there is no failure as in specific only things to improve as the search for the serial number, but we trust that the company will improve
Antwort von Synchroteam
Hi Nathaly! Thanks for your feedback. We are so happy to hear that work performance and efficiency at SIDOR has improved! Have you started using the new time tracking feature? (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) Thanks again for your review. We willl continue to make improvements, so stay tuned to our blog! (https://www.synchroteam.com/blog/)
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Finally someone gets this right
We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable.
We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.
Vorteile
Feature set, Planning tool, Workflow, mobile clients for multiple platforms
Antwort von Synchroteam
Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
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our team and our clients like the software. it is pretty easy to understand how to use it.
easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented:
1. service contract with SLA
2. reports on SLA met or not met
3. recurring scheduling which can already be assign to service technician
4. report on activities
5. reports per clients and type of clients
6. every time i revise a report all the previous data related to jobs is not showing in the report.
these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage.
thank you for listening!
Antwort von Synchroteam
Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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The support staff is awesome and provides great support as needed. The software is pretty...
schedule all my crews keeps track of jobs upcoming and past.
Vorteile
ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected
Nachteile
cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.
Antwort von Synchroteam
Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.
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Easy Implementation / Customisation
Pros :
Easy to setup and customise
Good scheduling APP on Andriod and iPhone.
You literally could be up and running sending jobs to technicians within and hour
Fast Customer Service Support
Great help with custom form templates
API works well with good documentation
Very good value for money
Cons:
The Invoice/Quote could do with being customised by the end user with a template that they can define.
Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer
Antwort von Synchroteam
Thank you Simon for your review of Synchroteam¿s easy to use software. We are pleased to hear that the Armstrong Fluid Technology team has benefitted from our quick setup, customizable options, and helpful customer service. We are happy to know your technicians are taking advantage of the mobile scheduling, and appreciate your feedback on customizing the invoice/ quoting for specific end users. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases and best practices.
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Productivity and control way up!
From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.
Vorteile
Very large feature set. Job planning and mapping screens. support.
Live synchronization with the mobile clients.
Nachteile
Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.
Antwort von Synchroteam
Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.

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Antwort von Synchroteam
Thank you Nikolay for your positive review of Synchroteam. We are pleased to know our field service management solution has benefitted you as a Reiki Master. If you haven’t already- make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for maximizing your Synchroteam subscription.

- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
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Antwort von Synchroteam
Thank you Frédéric for taking the time to review Synchroteam’s mobile workforce management solution. We are pleased to know that the Pieces.pro team has found our field service management solution user- friendly. We encourage you to reach out to our support team to see how we can make Synchroteam work for your industry, and increase the value for your company. Also, if you haven’t already, we encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
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Excellent Field Engineer ERP System, with plenty of additional features
This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love.
Great support also available to help with any issues or queries.
Excellent value for money.
Antwort von Synchroteam
Thank you Nicholas for your feedback on using Synchroteam as a solution for your Field Engineer service company. We are pleased to hear that our extensive customizable features and helpful support have provided tremendous value for your team. We are happy to know that even your customers are benefitting from Synchroteam, and encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
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Antwort von Synchroteam
Thank you Julien for your feedback of Synchroteam! We are happy to know your team is finding our field service management solution easy to use and a great value for your money. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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All the tools, requires trial and error
Its been great we had on issue initially with the API version initially but so far has been a good experience.
Vorteile
It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.
Nachteile
It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.
Antwort von Synchroteam
Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Good Tracker
Vorteile
Very good form customization and tracking ability
Nachteile
slightly hard to get everything just right
Antwort von Synchroteam
Thank you for reviewing Synchroteam Stephen- we are glad our field service management solution has been a satisfactory for the Erlanger Hardware team! We are happy to hear that you have found our form customization and tracking features helpful. We understand every business is unique, and encourage you to reach out to our support team (https://support.synchroteam.com/) to see how we can make Synchroteam fit your business model just right. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
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Great solution for my business
A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.
Vorteile
No more paper.
Antwort von Synchroteam
Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!
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Love it
Would like to see email alerts added when an urgent call is entered
Antwort von Synchroteam
Thank you Rebecca for your review! We appreciate your feedback on the email alerts, and are pleased to hear that CML Pizza Inc. loves our field service management solution. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases.
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Antwort von Synchroteam
Thank you Mathieu for reviewing Synchroteam’s field service management software. We are pleased to know our solution has benefitted the EKO Solutions team. If you haven’t already- make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.