FixMe.IT – Bewertungsseite 8

Vorteile

I really like using fixme.it because it is easy to use. Having a customer call with issues on their end can be tough and then I need them to log online and that can be frustrating but with this program it's easy for them to get online and download the product and the rest if up to me.

Vorteile

Cost is excellent. plenty of unattended clients. I like the short url and the automatic cleanup after using the client install.

Nachteile

sometimes i cant type in the password field. i'll have to restart my system then I can do it. also the UAC is a big disappointment. I feel the developers and find a better work around.

Vorteile

It's pretty seamless to get a session started, and pass the info to the customer to enable access.

Nachteile

The UI is a little over designed, and it makes things feel a bit cartoony.

Vorteile

Price. Ease of Use. Great functionality. Even allows drag and drop from administrator to remote workstation.

Nachteile

I cannot think of any cons. The only problem I have experienced is occasionally having to coax a remote user on locating the icon on their desktop, launching it, giving me the code that is generated and remaining at their workstation long enough to manually grant me access.

Vorteile

The best part of the software is how it runs on the fly on a client without needing to be installed beforehand. The per-seat instead of per-user is a great value as well.

Nachteile

The expert console could be a little better designed. But after an initial learning curve, it does work well.

Vorteile

It's quick and easy. Saved us valuable time.

Nachteile

It has limitations as does everything. we can't use it for Chromebooks

Vorteile

The simplicity of usage. The interface is clean. The interface is not overburdened and cluttered. The interface is quick.

Nachteile

The software is Microsoft Windows only. I would like to see an Ubuntu Linux or other Debian linux or an Apple Mac version.

Vorteile

It was very easy to train my reps. on the new product. The customers find it quick and easy and they don't have to go through any lengthy downloads.

Nachteile

I have really don't have anything negative to say. The only complaint I get once in a great while is difficulty when trying to transfer a file other than a pdf.

Vorteile

I am a 100% satisfied customer. There is nothing I've expected the software to able to to do that it can't.

Vorteile

Simplicity - my clients are amazed at how easy and quick it is to connect and receive help.

I have used similar products but with this product, I have not experienced any connection issues

Nachteile

Cannot service Macintosh clients. I service both PC clients as well as Mac users, however, there is no way for Mac users to download and connect to the system. It would be great if such a capability could be added

Vorteile

Easy to use, simple way of setting up unattended access

Nachteile

No option to select the user if you work with multiple users on the same server

Vorteile

It is easy to use, it is lightweight. No more fighting to control the mouse :) I haven't use the program up to 10 computers, but it is great even with 4 :) There were no lags while starting the remote maintainance of the remote PC.

Nachteile

No Mac users, no mobile support. No way to block the users input (I was talking about no more fighting but.. maybe sometimes is better to block the other side customer)

Vorteile

Ease of use with starting a support sessions with customer computer that are having some issues that I need to troubleshoot remotely.

Nachteile

None that I can think of.

Vorteile

I like the ease of finding your clients in the list and the way of transferring files. I also like the way you can group computers for a certain business.

Nachteile

I would really like to see a app for your phones because sometimes you cant access your computer. That's a out it.

Vorteile

I would say that one of the biggest pros is the price. It is very competitive for what is offered with the products that are included in the subscription.

Nachteile

I had some trouble with the unattended access when I first started using the product but is now working.

Vorteile

It's reasonably price. It's very easy to use and you don't need to install, configure or manage any hardware or software on your end.

Nachteile

I haven't noticed anything I don't like about this product so far.

Vorteile

Simple, intuitive interface. Customer-facing application is easy to explain over the phone and get connected quickly.

Nachteile

The file transfer works well, but one lacking feature would be a remote command prompt. This could make behind-the-scenes tasks easier.

Vorteile

Easy to use, no complaints good product.

Nachteile

Trouble moving between multiple monitors

Vorteile

Connection is seamless and easy for clients to use. It allows me to brand the product with my logo and information.

Nachteile

I wish I could blank the screen, on occasion, when I'm using the unattended mode, the screen is visible to passing workers.

Vorteile

Inexpensive for the functionality you get. Fairly easy for the client to use.

Nachteile

Often the unattended access doesn't connect the first time and may take disconnecting and reconnecting 3 or 4 times. When it finally does work it's only after letting it sit for a couple minutes.

Vorteile

You cannot beat the ease of use and the price.

Nachteile

That we cannot remote in for any Mac products.

Vorteile

The main features we like about this product is ease of use.
Seems to be faster than competitors remote app software.
It allows multiple screen support

Nachteile

Im very happy with the product as it is but would like to mobile support

Vorteile

FixMe.IT is similar to other remote support tools, however, a big difference from the others is 4K support.

Nachteile

Other than 4K support there is really not a huge difference between FixMe.IT and others like LogMeIn or TeamViewer.

Vorteile

Easy to use, Works reliably, Nice reporting

Nachteile

There are a couple minor issues switching viewing and switching between multi-monitor clients.

Vorteile

It's fast and reliable. It's much better than a lot of competitors for a cheaper price. I like that no matter what screen size your connected to you don't have problems. I often have problems with GoToAssist where I need to end a session and reconnect, this has never happen with FixMe.IT. It's just a smooth system that works really well.

Nachteile

Would be nice to service Macs, iPhones, and Androids.

Vorteile

I liked this product as it allowed my IT support service staff personal to view the error and fix it from a distance. I have saved the screen shot of the error and I could show it. I could do a live demonstration with this application and so he did complete my task within short time. Other wise, I had to share the huge screen shots which may exceed the limit in a email.

Nachteile

I did not know this tool until our IT support staff personal used it and endorsed to use it. This is not very supporting. It would be great, if this tool is well advertised for solving the needs of the customers.

Vorteile

The software is reliable for my works. You can connect to other systems without problem. The connection is stable

Nachteile

The program changed to omit the security checkpoint now I can't see if the system is connected remotly or not.

Vorteile

The price and the ease of use are the things I like most about this software. The unattended access runs in the background and I have not had any issues with it.

Nachteile

I haven't had any issues with the program to add to the list of cons. Best value for the price I've been able to find.

Vorteile

The product is very affordable and very easy to use. This allows me to maintain the software even though I would only use it periodically. It also allows me to give the client a link and thats all that is needed.

Nachteile

Only works with windows, no plugins for MAC. I have had several occasions where the client needing help was utilizing a MAC and I couldn't remotely manage their pc to assist.

Vorteile

The software is fool proof. My customers can log in very easily and everything always works great. I would recommend this to anyone

Nachteile

If a customer is not that computer savey it sometimes is hard to talk them throught the log in process but this does not happen very often

Vorteile

The ease of use, support, features, price. Never had one problem. This software has all the features of the more expensive remote support software out there for a fraction of the price. And it's customizable to your business.

Nachteile

To be honest I don't have any Cons. The software just works that great. I recommend to anyone who is looking for something like this.

Vorteile

I find that the app is very easy to use on both the admin side and user side. Easy installation and works so well to give access to other computers to help with tech support

Nachteile

I really cannot think of anything about the app that isn't working as expected or better than expected.

Vorteile

Easy to use, it can help you or make you help when you have a problem on your pc

Nachteile

The interface is a bit old but quite practical

Vorteile

It helps guide us to understand why we are receiving an error

Nachteile

More options and maybe chat and more steps

Vorteile

It is easy to use and connect with remote locations for support. I like the fact of the unattended remote access when trying to make changes after business hours.

Nachteile

I have not really found any cons yet with the software. It has met all the needs that I was looking for when I purchased it.

Vorteile

Very easy to use. Simple end user portal, nothing overly complex. Company branding and website plug in.

Nachteile

Only con with this software is that it does not support Mac OS. A large number of my clients run Mac OS so this software does not meet my needs

Vorteile

This is the easiest software I have ever used for remote support.

Nachteile

Transferring files between host and client I wish worked better.

Vorteile

It has a very user friendly interface, Ideal for novice users.

Nachteile

There should be more of an introduction to the software via the home page.

Vorteile

easy to you the fixme.it is great for people not looking all over the page to find the link Thanks for a great product

Vorteile

It was a very easy format and program to use so user friendly

Nachteile

There wasn't anything I didn't like about the program

Vorteile

Great option for the price. Very easy to use as administrator as well as for the user. would recommend.

Nachteile

none really. I have only had one user not be able to access the fixme.it website out of 20 or so other users.