FixMe.IT

Vorteile

this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin

Nachteile

Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools

Vorteile

FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user.

Nachteile

From time to time I need to support Mac machines and FixMe.IT only supports Windows devices.

Vorteile

On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Nachteile

No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vorteile

Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on!

Nachteile

Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support.

Vorteile

FixMe first impression is Easy to use and customization.

Nachteile

Would be great to have a copy and past function similar to Microsoft Remote Desktop.
Looks like no advancements are being done on this version.

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Vorteile

- It is easy to use
- It is fast
- It is reliable
- It seems to be safe

Nachteile

- The functionality
- The price plan
- That it leaves nothing to be desired

Vorteile

FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active.

Nachteile

Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access.

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Vorteile

FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security.

Nachteile

FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support.

Vorteile

Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session.

Nachteile

The user management, although this has been resolved in their successor product.

Vorteile

Easy to use and set up. The generated link to the installer is probably my favorite thing.

Nachteile

No file transfer abilities. No ability to access via the web.

Vorteile

It's simple to use and direct my users to. Allows me to be way more flexible with my scheduling and driving.

Nachteile

The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window.

Vorteile

FixMeIT is an easy to use product that gets the job done. We primarily use it for remote support and it works great.

Nachteile

I wish there were hotkeys to change the screen your looking at. It can be a pain to switch screens.

Vorteile

I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the FixMe.IT website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable.

Nachteile

I wish FixMe.IT supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added.

Vorteile

I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Nachteile

I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Vorteile

- Easy to setup and use. Direct client to site and grab 6 digit code and go.
- Unattended client is great for remote access. Just install and system is auto-added to your list
- File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer.
- Management screen makes it easy to chat with clients and see groups of clients together and their current status
- Seeing whether the PC is in use makes interruption a lot less frequent.
- Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session)
- Very cost effective versus other solutions.

Nachteile

Sadly does not support Macintosh PC's at this time.
Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

Vorteile

1. very great video quality when sharing screen2. consistent and works fast3. the price and the speed of connection worth the cost.4. easy installation and configuration for new users

Nachteile

1. not compatible with Apple Mac, so its only for windows os users2. a little pricy3. still having issue with mutiple screen workstations

Vorteile

Fantastic price compare to competitors
It has all of the features you can expect at the price point.
It is a very solid program. I have never had an issue with it. It always works.
Support is good and responsive.

Nachteile

It is a little light on features, but at the price point, I don't expect much more. It would be nice if it auto-refreshed the unattended list. Sometimes you have to go back to the unattended in order to find out of the computer is back online after a reboot because sometimes the information on the home page doesn't update as quickly.

Vorteile

I have been using FixMe.IT for a few years now and recommend it to anyone looking for remote support or IT Service Management. I have been using the service for 2 years now and during that time I have been able to help many customers. I always get back to them within 30 minutes and the experience is always very friendly. They have a great team of customer service professionals that are always ready to assist with your IT problems. I highly recomended it.

Nachteile

It takes really long to reconnect after lost connection problems. We had many connection problems because the application could not get full authorization from the operating system.

Vorteile

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

Nachteile

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

Vorteile

Ease of use and the ability to setup unattended access clients. The ability for it to run as a service so that users do not need to be logged in for unattended access to work and you can easily switch between windows users on a machine without having to reconnect.

Nachteile

Current inability to rename groups of unattended access machines.
Inability to search on group names in filter list (filter only works on machine names).
Inability to have systems on low bandwidth connections reduce.
Would like confirmation option when clicking to share *MY* desktop with end user (blue button, because I have accidentally clicked that button when trying to click the yellow one and there is no way to back out before first sharing your desktop with the end user).
No OSX/MacOS support.

Vorteile

It is a very good software for working with or troubleshooting remote computer the multi-session support allows you to work on multiple computers at once hence help you multitask and achieve your aim faster. It also supports file transfer which also makes working remotely way easier. It also allows you to record sessions which makes process review way less stressful it also means teaching someone else how to do what you did could be done by sharing the video.

Nachteile

The software works very well so nothing comes to mind in terms of disadvantages

Vorteile

We have used this product for years and we couldn't give the level of support we do without it. It allows us to take care of most of our clients issues without leaving our office and lets us work on a number of different clients at the same time. It actually does allow us to be multiple places at once. Without FixMeIt we would need to hire more people to provide the same level of service. A fantastic product, great support and they are always open to hearing ways to enhance or improve the product. Then throw in the great pricing and there is nothing like it!

Nachteile

None I can think of. We are always putting in suggestions to add features like notification when one of the clients goes of line, etc. Their support staff response quickly and gives the ideas consideration. This is really a pro, rather than a con but the form to complete this survey required me to put in at least a 100 characters in the Cons.

Vorteile

I used this software whenever there was a user issue. You can log into user's machine using this software and get a remote login. The reliability is high in this software. Also, it has great security. Also, the user-friendliness is very high.

Nachteile

There is no negative points about this software. I liked everything about this software.

Vorteile

ease of use, easy to install and manage accounts. The ability to transfer files too and from the client and pre install the client software is very helpful.

Nachteile

It can be challenging at times to switch in and out of the dual screen modes. at times a window will open on the screen you're NOT currently viewing and you may not realize this until you go the non-open screen.

Vorteile

Fixme.it has given me the power to support my clients easily. The remote support is quick to setup and use. Also, the pricing structure is good.

Nachteile

I can really think about any cons right now.

Vorteile

Its EASY. The end user installs the unattended exe or uses a secure code to connect. Then they are in the system and we can access any time we need.

Nachteile

It does not support Mac or Android at this time. Also, you cannot send remote command to the PC other than reboots.

Vorteile

This tool is rather simple to use and has a very user friendly interface. It is simple to keep things organized. It is very efficient.

Nachteile

I don't like how long it takes sometimes to get the MFA email. It would be nice to have an SMS or authenticator app option.

Vorteile

This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.

Nachteile

I can't really think of anything that I am not happy with.

Vorteile

Great program for remote support and servers

Nachteile

yearly licensing and the color schemea

Vorteile

Ease of use.
I train groups of 4+ programming mainly.
Been using it for 3 or so ? years
The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical.
In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen.

Nachteile

The name! Embarrasing to be honest when teaching a financial house or other.
Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-)

Vorteile

Ease of use , cost, deployment is easy too

Nachteile

2FA takes too long . File transfers take a bit

Vorteile

ease of access, really easy for end users

Nachteile

there's really nothing that is a negative about the solution.

Vorteile

Great product to support team of remote agents.

Nachteile

It is becoming more expensive.

Vorteile

è un software molto semplice e userfriendly per il controllo e supporto da remoto, l'ho utilizzato lato customer cioè i tecnici si collegano al mio computer per le varie assistenze, e posso dire che è molto veloce e facile da utilizzare.

Nachteile

probabilmente il sito e tutto il design un po vintage, l'unica cosa che posso dire e di migliorare come aspetto grafico.

Vorteile

It is easy to set up and deploy. It is easy for users to install.

Nachteile

I did not see any cons with this software.

Vorteile

One of the things I liked most about FixMe.IT was its ease of use and simplicity. The software had a clean and intuitive interface, making it easy to navigate and understand its features. The remote desktop functionality was smooth and reliable, allowing for seamless connection to clients' computers. The file transfer feature was also convenient, enabling quick and secure exchange of files during remote sessions. Overall, the user-friendly design and efficient remote access capabilities were the highlights of my experience with FixMe.IT.

Nachteile

One aspect I liked least was the limited availability of additional features. While the software excelled in providing remote access and support, it lacked some advanced functionalities that could enhance the overall experience. For example, features like session recording, remote reboot, and multi-monitor support were not as robust as in other similar remote support tools.

Vorteile

È molto utile per l'assistenza remota, comprende tutte le funzioni utili per questo tipo di attività.

Nachteile

Ci sono molte alternative sul mercato, anche di aziende ben più note.

Vorteile

Ottimo software per l assistenza da remoto. La utilizzano i nostri tecnici per collegarsi da remoto e risolvere varie problematiche software direi ottimo e facile da utilizzare.

Nachteile

Nulla in particolare, se non a volte che perde la connessione ma forse è un problema appunto della nostra linea

Vorteile

This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With FixMe.IT, multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make.

Nachteile

The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. FixMe.it (Techinline) software is designed for use only on Windows.

Vorteile

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Nachteile

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

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Vorteile

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Nachteile

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Vorteile

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Nachteile

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

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Vorteile

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Nachteile

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Vorteile

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Nachteile

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

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Vorteile

I like that I can help my clients immediately when they need help.

Nachteile

I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.

Vorteile

I like that this software has a multitude of tools users can use to address technical issues.

Nachteile

I do not like that this software is relatively costly compared to other remote support systems.

Vorteile

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

Nachteile

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

Vorteile

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Nachteile

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Vorteile

Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical.

Nachteile

Expert application only works on Windows, wish there were a version for iOS. (I can remote-control my PC from my iPhone with VNClite so it CAN be done.)

Also, its easy to transmit a file from the expert PC to the client PC; there is no feature to do the reverse. Why not?

Vorteile

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Nachteile

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.