XCALLY

Vorteile

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Vorteile

It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

Nachteile

Open channels. This feature will make this software rich in solutions

Vorteile

Ease of use for administrator and agent.

Nachteile

Reports engine lack the option to run all query types from the database

Vorteile

easy install, setup, management. friendly UI.

Nachteile

problem with performance for old install.

Vorteile

I like the fact it help installer to fulfil their hosting plan with their customers.

Nachteile

In long run, cc features are fluid and custom-prompt. Without that, cc implementer find themselves dealing with features within for work around.

Vorteile

Easy to use and user friendly. Integration with Teams. Reporting possibility.

Nachteile

Takes some time to set up, once done it works.

Vorteile

Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch

Nachteile

Missing a multi tenant feature, that is the only thing other than that everything is great

Vorteile

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Nachteile

I don't find any important aspect of the software that i don't like

Vorteile

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Nachteile

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Vorteile

Can be customised to your specific needs
Considering what you get in terms of features, and what you pay - it is a bargain
My team and supervisors love it!

Nachteile

Nothing comes to mind. Really pleased with the product

Vorteile

Xcally est un logiciel très simple à utiliser Il est bien structuré et l'accès au fichie sont bien facile très fiable et sécurisé

Nachteile

J'apprécie pas l'aspect de xcally c'est un peu simple a mon goût Il faut revoir tout ça

Vorteile

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

Nachteile

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

Vorteile

La cosa che più apprezzo di XCALLY è la sua interfaccia utente intuitiva e ben progettata, che rende facile e veloce l'accesso alle funzionalità chiave. XCALLY è un software di contact center all-in-one che offre una vasta gamma di funzionalità e strumenti avanzati per gestire le chiamate in entrata e in uscita, la chat, l'email e i social media. Il software è facile da usare e personalizzabile

Nachteile

Reputo Xcally un prodotto molto completo

Vorteile

Praticità, rapidità di utilizzo, interfaccia friendly. Possibilità di interagire con i clienti attraverso un unico strumento: chiamate e messaggi da ogni canale possono essere gestiti esclusivamente grazie a XCALLY. Eccellente la possibilità di comunicare con i propri colleghi, ottime le funzionalità garantite agli admin che possono supervisionare in maniera efficace l'operato degli agenti.

Nachteile

Non ho avuto problemi con XCALLY. Il servizio di assistenza sempre a disposizione è una garanzia.

Vorteile

I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.

Nachteile

It would be great if it has a built in CRM.

Vorteile

Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.

Nachteile

Not a must but would be a plus if a simple crm system is integrated.

Vorteile

Facilità d'uso, API, integrabilità, adattabilitò

Nachteile

Dialer. Troppo rigido in alcuni aspetti.

Vorteile

integration possibilities, easy to integrate (API)

Nachteile

I can not tell there are any such things

Vorteile

Very easy to use and stable with great support.

Nachteile

flexibility and great features. I like every inch of this application.

In Betracht gezogene Alternativen

Vorteile

Its architecture and flexibility allow it to adapt to different customer requirements.

Nachteile

Only has native WhatsApp integration with Twilio.

Vorteile

As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general

Nachteile

The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is.

Vorteile

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Nachteile

I can honestly say there was nothing I do not like

Vorteile

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Nachteile

- Not many

Vorteile

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Nachteile

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Vorteile

The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Nachteile

We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Vorteile

Ease of use and global support system when the need for support arises.

Nachteile

Still trying to figure this out - nothing not to like so far.

Vorteile

I use many telecom solution but xcally is perfect, easy to use and stable.

Nachteile

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

Vorteile

What I like the most about the software is that it is possible to develop any project thanks to the possibilities of integrations it offers.

Nachteile

To say something, what I like least about XCally is maybe the lack of graphics in the reports

Vorteile

Simple licensing model
Ease of integration
Tracking of the complete customer journey across all channels
Phonebar

Nachteile

Need database administrator to write custom reports

Vorteile

Easy administration
All features are working good.

Vorteile

Everything you need for a call center is included.
Integration with some of the well-known CRMs which makes it powerful.
Great support service. You can get very quick feedback and help from the team.

Nachteile

It takes some time to understand the functions and features, and it would be better to have some knowledge of Asterisk.

Vorteile

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.

Nachteile

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.

Vorteile

UI and Design are the best in the Industry. Very intuitive with all the features of all the biggest competitors in the world.

Nachteile

As with any robust software, there are a few nuances with the software that takes some time to get used to.

Vorteile

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail
Many interesting projects can be made with the tools provided by the software
Very user friendly and awesome look in terms of design
Many integration possibilities with existing customer care systems
Very strong development team with many additions and suggestions implementing to the software on a regular basis
Awesome communication experience with customer support and sales teams

Nachteile

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

Vorteile

XCALLY is very stable with a Linux based core, low resources consumption and ease of use.
Elegant design with many language even for eastern written languages like ARABIC you get RTL support.
Easy drag and drop IVR.

Nachteile

Nothing really the applications is awesome.

Vorteile

The power of all the available channels including an OpenChannel for multi purpose protocols.

The commercial approach, flexibility of the product and support is also amazing

Nachteile

The Jscripty tool to design scripts for agents that is too simple

Vorteile

Very easy to integrate with existing systems and use aswell

Nachteile

For now everything is really good and I do not have any complains

Vorteile

We have been working in Call Center fields for more than 4 years with different Call Center products to our clients. XCally products is one of the best we found so far. This products support nearly everything what our clients request such as Omni Channels, CRM, Ticking System, etc...
It is easy to link between any third party tools and product itself is quite easier for Agents.
IVR setup are very easy to cofigure for the organization even user has little knowledge about IVR configuration.
So generally speaking, we recommend XCally is one of the best Call Center among others Cloud Call Center Solutions.

Nachteile

To compare with one off cost products, XCally is monthly basics, eventhough user can purchase by yearly subscription. For the long run, it will be a game to compare with cost effective one off products in the market.