xMatters
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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xMatters is great!
xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.
Vorteile
The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.
Nachteile
The mobile app leaves something to be desired.
Antwort von Everbridge
Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it.
- Branche: Hausmeisterservice
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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My Xmatters Experience
We use this tool for escalations and paging of Incident and Request that are High Urgency and Priority, so Admin can be notified that a ticket has arrived that requires immediate attention. Xmatters works great for this. The one drawback to Xmatters I see is that it is difficult to customize groups to fit different shifts and needs over multiple other groups that may have schedules in place specific to those groups.
Vorteile
Ease of set-up
Nachteile
Not easy to customize to fit specific needs.
Antwort von Everbridge
Hi Dean. Thanks very much for leaving an xMatters review on Capterra and for your comments. We are continually looking at ways to improve our feedback and your comments on group scheduling has been shared internally. When you speak to your CSM next time, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
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Best alert system I've used
Ever since I started using the xMatters system I have not made any issue. I am working on the NOC and its very critical to have an up and running system of notifying management.
Antwort von Everbridge
Hi John. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Great tool for on-call support and conference call trouble shoot.
Great tool for on-call support and Service.
Vorteile
1.Easy to use
2.Very user friendly
3.Notifications are great
4. Very simple to use, efficient and effective tool
5.Very good customer support
6.Stable and robust tool
Nachteile
1.Cost of xMatters tool license
2.User can't see all older schedules
3.Active directory authentication is not good
4.Search options and filters are not thumbs up
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Great Product!
I am able to locate on-call support personnel reliably with this product. It is easy very easy to use. Thank you!
Vorteile
How reliable it is.
Nachteile
None
Antwort von Everbridge
Hi Veronica. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.
