ChatBot
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- Branche: Bankwesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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Chatbot is a "must to have", is not "nice to have"
Chatbot is a technology that makes easy to communitication a person and a platform.
Vorteile
Today , chatbot is not an optional product to choose. Chat is a "must to have" product for especially banking industry and finance instutations. Customer would like to talk to someone that helps him/her to find what he/she wants. customer is doing things depends on him/her needs by chatting with chatbot like chatting a friend or family member at whatsapp, telegram, BiP etc.
Nachteile
Implementation is not easy because each chatbot has to be customized based on the business needs and spesific products. Also, chatbot should be integrated across platforms and applicationsapplications (mobile app, web app, desktop app, call center etc)
- Branche: Bankwesen
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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Easy setup.
Vorteile
I love the ease of setup with Botengine. Setup time was just a few minute.
Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc
I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.
