ChatBot

Vorteile

The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

Nachteile

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

Vorteile

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Nachteile

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ChatBot

Vorteile

None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service.

Nachteile

They treated me (a loyal customer) poorly.

Vorteile

ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan.

Nachteile

Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic.

Vorteile

Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly.

Nachteile

Having to deal with different agent each time I am relating same problem to a service provider.

Vorteile

The website had it set up to a couple clicks and I was talking to someone.

Nachteile

Nothing in particular. Had no issues with it.

Vorteile

very interesting and useful software for all my questions

Nachteile

I don´t know, the chatbot has everything what I need

Vorteile

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting.

When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots.

When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc.

I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

I'm a BotEngine customer for good.

Nachteile

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Vorteile

Chatbot LiveChat is a very powerful plugin that every website needs. You will never miss any sales leads with this interactive and easy to install plugin. LiveChat Chatbot can be installed on website and it defiantly increase sales convention rate on your website traffic. If you are a developer you can also make extra money on they reward program. The best feature of LiveChat is that you can have multiple agents using the same account and also attending to many website clients at the same time.

Nachteile

It can online work when the website application runs live and not offline. So if a website is a pwa it wont work when running offline.

Vorteile

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.
TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc
This vital analytical information ,enable us measure the performance of our helpdesk team.

Nachteile

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Vorteile

Reduire fortement le cout des services .

Nachteile

Le chat box a une intelligence artificielle limitée.

Vorteile

ChatBot lo ayuda a tener conversaciones similares a las humanas con clientes y clientes. El uso de un chatbot puede eliminar el trabajo de la oficina principal. Puede ser la voz de la empresa y múltiples sesiones de trabajo.

Nachteile

Mucho cuidado con el tono de voz que representará su negocio, ya sea suave, fuerte, etc. Hágalo lo más agradable que pueda para maximizar la interacción con el cliente.

Vorteile

I like the combination of channels here: you can use Chatbot on your website, on Messenger, through Slack and you can even do a real live chat as well. Pretty cool for ONE tool. Instead of having to purchase multiple tools you can just get started with this. The interface is very modern and easy to use, that's what I like. It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Nachteile

There are some limitations depending on your plan, but overall there's very little to dislike. I can't find things that disturb me. There are plenty of options for each budget and you can use this tool as a complete beginner or expert. It doesn't matter what your skill level is. I like how the tool is frequently updated as well.

Vorteile

Easy to use console application.
The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

Nachteile

Improvement is an endless task, which every developer faces all the time.

Vorteile

Today , chatbot is not an optional product to choose. Chat is a "must to have" product for especially banking industry and finance instutations. Customer would like to talk to someone that helps him/her to find what he/she wants. customer is doing things depends on him/her needs by chatting with chatbot like chatting a friend or family member at whatsapp, telegram, BiP etc.

Nachteile

Implementation is not easy because each chatbot has to be customized based on the business needs and spesific products. Also, chatbot should be integrated across platforms and applicationsapplications (mobile app, web app, desktop app, call center etc)

Vorteile

I like it get to do the less complex things without the need of individual having to chat and helpful in pointing to the needful resources to gather the information needed

Nachteile

Not tailor made for all the situations where human touch can add lot of value in showing empathy and addressing issues

Vorteile

Super fácil de utilizar. Nos ha permitido dar respuestas más eficientes en breves instantes de tiempo, haciendo que nuestra clientela quede contenta con nuestro servicio, y con nuestra valoración de su tiempo.

Nachteile

En este tiempo de 4 meses aun no tengo quejas del software, esperemos no llegar a tenerla.

Vorteile

Es un programa fácil de usar y manejar, nos ayudó enormemente a aumentar la conversión de nuestras landing page y hacer crecer las ventas. Nos permitió interactuar con los clientes que visitaban nuestras webs y darles ese empujoncito para que compraran.

Nachteile

Algunas opciones están muy limitadas, como la multirespuesta por ejemplo, y el diseño del flujo de conversación puede ser algo lioso. Es una herramienta que ayuda pero la calidad de los leads no es la ideal

Vorteile

Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

Nachteile

Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

Vorteile

Botengine was simple to integrate with Livechat ,which is our helpdesk program at work.Creating a chatbot on Botengine and integrating with our Livechat tool took less than twenty minute.
Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time. Botengine assists our customer care team in responding to regular questions which our customers usually ask ; questions whose answer already lies on one section of the website or another. Therefore on most occasions ,Botengine simply refers our web visitors to sections of the website ,where the answer to their question lies.

Nachteile

Nothing. We deployed Botengine to address regular questions customers have for the helpdesk team and in situations where it is unable to address questions posed by a customer, it connects such a customer to our human helpdesk support team. This job it has done well so far.

Vorteile

Botengine is a product of Livechatinc and it is no surprise it is so efficient.I love how easy it is to create a chatbot via the Botengine platform and also the fact creating a chatbot requires no technical background.The level of support provided the team during the setup and continuous usage of our chatbot by the Livechatinc team ; allowing us know about newer ways through which we can improve the efficiency of our bots.

Nachteile

Botengine is a fantastic addition to the support infrastructure we have available to customers.Ensuring customers can still get attended to during weekends when sales agents are on break.

Vorteile

BotEngine has provided my organizations customer department team with an extra staff ,who works faster and is powered by battery.lol (unlike we humans ) and therefore never gets tired. Using Botengine ,we have created a chatbot which works around the clock ,responding to customer complaints and even takes live orders on our website.
We no longer spend scarce time resource answering repeatable questions.We at the support department ,only now deal with the most difficult cases leaving our Chatbot to take charge of the rest and its done that effectively ,so far.

Nachteile

Botengine has saved us more in financial and time resource than any human chat agent can. I don't see any poor side to our chatbot.

Vorteile

I like the combination of channels here: you can use a chatbot on your website, on Messenger, through Slack and you can also have a real real conversation. Great for one tool. Instead of having to buy multiple tools, you can start with it. The interface is very modern and easy to use, that's what I like. It seems to be a nice place also for visitors. This has a premium look and feel, which is good for my business' reputation.

Nachteile

Learning Academy and Help Topics are not sufficient to train you in the use of this product. It took a lot of fumbling (and still is) on how to figure out what to do and how to train a chatbot. Also - the support is only available through email, and it would be very helpful if you could get real-time help.... You might think that a chat producer would have the ability to LiveChat with their customers!

Vorteile

Botengine is a chatbot created by Livechat and we began using this ,because it was introduced to our team by Livechat. I like the ease of integration ,and the fact the customer care team setup and integrated Botengine with our existing Livechat solution ,with no technical assistance from our in-house programmers. Overall ,Botengine has enabled our customer care team respond to just the most complex of questions , whilst letting Botengine deal with easy queries from our clients.

Nachteile

Botengine does a good job and from my experience with it ,in the last six to eight month period , it does a good job and there is nothing to complain about.

Vorteile

Chat bot, has being helpful with our sales and customer relationship building, its an amazing artificial intelligence that works perfectly by allowing our customer representative to handle live chat from other social media platform like Facebook , the chat bot platform comes with various design template,it also have an amazing reporting mechanism that allows administrator to monitor messages that has being handle by our customer care personnel

Nachteile

the chatbot works very well and amazing, just that by the way it works, the job of a customer care representative might be going to extinction, because chat bot is taking over the job, through its unique artificial intelligence and exceptional speed anaw reliability.

Vorteile

Botengine eases the stress on our helpdesk team. Enabling our helpdesk staffs to focus on complex complaints from our customers ,while simple complaints like the address of our company ,email contact etc are taken care off by Botengine. Thereby eliminating the need to hire extra hands on the helpdesk team and saving us time and financial resource in the process.

Nachteile

I wish Botengine will one day be able to do 90% of the work currently done by the helpdesk team. I do admit this may not happen in my lifetime . :)

Vorteile

Bot engine is easy to setup and requires very basic technical skill to set it up..
It has no limit to the number of chats it can respond to concurrently.
It integrates seamlessly with Messenger ,WordPress and on any web platform.

Nachteile

Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective.

Vorteile

I love the ease of setup with Botengine. Setup time was just a few minute.
Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc
I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.

Vorteile

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Nachteile

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Vorteile

There are various Chatbots. I first start using in my various Affiliate Websites a few years pack. I bought a package for 3D A.I Chat Bot that I installed on different sites. I even created a website [SENSITIVE CONTENT HIDDEN] to explain it and see if any one to have me install it on their website.

Nachteile

1] It claimed to be able to have websites with little traffic to increase web traffic. I never say that.

2] I never been able to sell one of these chatbots.

3] I been trying Manychat as well for Facebook Messenger

Vorteile

Botengine makes it possible for us to be available to our customers every minute of the day.
I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired.

Nachteile

The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.

Vorteile

We just recently launched Chatbot at our university. Working in financial aid, we receive a large amount of the same questions everyday, both by phone and email. The Chatbot has allowed us to customize our responses to the everyday, generic questions that generally fill up our email inboxes. If the questions involve an issue or a more involved response, Chatbot forwards this information to one of our customer service agents to address by phone or email. Chatbot has freed up a large amount of time and allowed us to focus more on our day-to-day responsibilities. Also, Chatbot was very easy to set-up and launch. The customization allows us to do provide what information we would like.

Nachteile

We have only used Chatbot for a few months but our office has not came across anything negative in regards to Chatbot.

Vorteile

Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either.

Nachteile

As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one.

Vorteile

Con la posibilidad de construir un asistente automatizado, Chatbot ofrece a posibilidad de ampliar un servicio de atención al cliente de forma efectiva.

Nachteile

EN un principio, es dificil saber por dónde empezar, es necesario documentarse bastante antes de lanzarse al ruedo y crear un flujo para el primer Chat Bot, no está muy claro como se lo puede implementar de forma inmedita, pero luego de ver tutoriales especialmente los de "Academía" dentro de la misma aplicación todo se vuelve más sencillo.

Vorteile

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs. It’s most useful when it knows exactly what to answer and saves the hassle of having to seek elsewhere or to call Customer summer service or to read FAQs. If it does not know the answer, it typically gives you the option to “request customer service”. It ran smoothly.

Nachteile

ChatBot often asks far too many unnecessary questions. It often is preprogrammed with far too long and irrelevant answers. At times it refuses to redirect to a human CSR.

Vorteile

I like Botengine because it is reliable.Before trying out Botengine earlier this year ,we attempted creating and using Bots from two platforms and it was never reliable.There were times our chatbot just simply choose to not function.
With Botengine, we were able to successfully create a Bot in a matter of minutes and deploy it with no need contacting the Livechat team ; it was that intuitive.Of course it was a product created by the Livechat team and it didn't disappoint.

Nachteile

The fact we had to try other platforms and paid for inefficiency.I wish Botengine was launched way earlier.

Vorteile

It can be tough with a relatively small team to manage the traffic on our site. With chatbot, we can easily talk to customers and attend to their needs in realtime. Even with canned responses, it's still a big help in boosting our customer engagement, and ultimately decreasing drop offs on our site.

Nachteile

Nothing really stood out, customer service / the team over at chatbot were very helpful and open to suggestions.

Vorteile

It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.

Nachteile

I think it could have more features and options to add to the Droids. It's easy to use if you are doing a basic bot, however if you need more complex interactions that's when you need training, for example receive images from clients and do an interaction based on image extension.

Vorteile

Thanks to this tool you can improve the motivation and productivity of your employees – chatbot will answer repetitive and simple questions for them. You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you. I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Nachteile

Sometimes it happens that ChatBot doesn't give accurate answers to questions, but let's not fool ourselves - it's just a machine, it will never be as precise as a human.

Vorteile

Simple and self explanatory interface which reduces learning time for new help desk agents, thereby saving the company precious resource and time normally directed towards training.

Nachteile

Maybe the pricing (enterprise) can be a bit cheaper than it currently is. I am sure businesses can easily find close substitute offering the basic livechat features for way less.

Vorteile

The primary pro with Botengine is how fast we were able to set this up ( less than half an hour) , and required little input from our software engineers. Thus I will say everybody can use this ,not minding the level of your teams technical expertise.
Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

Nachteile

Maybe I will like to see Botengine tackle very complex web visitor queries ,but I guess it was created to tackle the simple issues and it does that just well enough.

Vorteile

It is a good software to get in as many leads as possible. We use this on our newly launched business website. We love it so far. The question can be personalized to provide the necessary guidance also, make leads to conversions. It can be easily integrated. Live chat for the audience at any time.

Nachteile

So far we have not faced any issue with regards to Chatbot. It works fine.

Vorteile

Primarily the level of intuitiveness of the Botengine platform and how easy it was to create a chatbot ,despite having no programming background.

Nachteile

I wish we had tried Botengine a few months earlier than we did.

Vorteile

ChatBot is fairly intuitive. Once you've setup a couple interactions, you are off to the races and can quickly roll out additional interactions. Training the bot is easy, and reviewing archives of past chats allows you to see where there are areas of weakness that needs to be addressed.

Nachteile

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. The Bot was unable to answer a question and transferred the chat to a live rep. As I was formulating my response, I took too long so the chat was transferred back to the Bot. I was unable to intercept the chat and resume control. To resolve this, we just changed settings in LiveChat to get the rep more time to answer the chat. Simple change and simple fix.

Vorteile

Simple and intuitive user interface, which ensures we were able to adopt Livechat's Botengine in a matter of minutes.
BotEngine enable us create our own chatbot on our website,which fits into our own demand by simply creating new chatbot scenarios .Overall ,it ensures we respond to our customers on chat faster ,as it helps us resolve simple helpdesk issues why leaving the complicated issues for our helpdesk team to sort out.

Vorteile

it is available basically 24 hours a day seven days a week. It also reduces the time it takes if you were getting a response from a real person. it can handle multiple conversations at once.

Nachteile

Even though it is a great tool, it's not the same as having an actual online conversation with a real person. Because it is AI, it may not have the desired answer for all inquiries. You may find yourself getting the same go-to answer for questions it is not capable of adequately answering.

Vorteile

I like how Livechat recently introduced us to Chabot experts,these experts assists sales teams like ours to design,build and deploy a chatbot assistant ,ensuring that our current chatbot is tailor made for our business and delivers guided conversational experience to our customers and website visitors alike.

Nachteile

Nothing to dislike as regards our use of Chatbot.It just keeps getting better.

Vorteile

I enjoy that you can get answers and assistance online when they are a issues. The bot understand and is clear on the question with suggestions.

Nachteile

as I over look all, its just pricing plans. The getting started price way high and seems unreasonable, but fair for those that want this type of app.

Vorteile

It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great.

Nachteile

There is nothing to complain about, it saves so much time of​ our support team!

Vorteile

1. Online Quick Chat conversation
2. Easy Avatar and Media customization
3. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.
4. Good Readymade Templates
5. Quick AI Response to chats
6. Easy drag n Drop Chat Flow

Nachteile

1. API Integration requires 3rd party subscriptions and access (eg: WhatsApp)
2. Chatbot preview gets changed and may differ platform to platform
3. Need to keep a regular check in to Chat Flow
4. Free Trial should include more storage/chat support