JumpCloud Directory Platform – Bewertungsseite 2

Vorteile

Gave us a single complete IDP solution for all of our systems and services.

Nachteile

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.

Vorteile

Rolling out the system was easy. Imported users from Google Workspace and we were good to go. Simple to use Web UI compared to other clunky products I have tested over the years.

Nachteile

Some UX components can be fine tuned. Nothing major to complain about. For example, Admins should be able to get Geolocation of the device's WAN IP. Features like Geofencing would be great. Visibility of all installed applications on the end point device would be useful for audits.
Admin/Sudo permission can include a scheduler or timer to auto disable.

In Betracht gezogene Alternativen

Jamf Pro

Gründe für den Wechsel zu JumpCloud Directory Platform

Price, easy of use, support.

Vorteile

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

Nachteile

Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

Vorteile

Easy UI, Lots of integration and new features

Nachteile

Support needs to get more proactive and know their product more better

Vorteile

Quick and easy configuration setup with a very in depth support [SENSITIVE CONTENT] available to help you get on your feet and running quickly.

Nachteile

Some critical components are not outlined early on as something that should be denoted for future use. (Certification renewal requires the same account, this was likely implementation error on our end, but caused major headaches)

Vorteile

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Nachteile

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Vorteile

I work with many small companies,, and Jumpcloud is used to deploy central authentication service, without an AD or LDAP to deploy.

A very good service to centralize assets, users and link then. I love the cross platform agent, mainly used with workstation on my side

Nachteile

Nothing for my usage, I don't use all available services but my needs are supported

Vorteile

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Nachteile

Mac installer is a bit temperamental. Console on mobile is not responsive.
Clears saved payment details without warning.
Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

In Betracht gezogene Alternativen

Google Workspace und ESET Endpoint Security

Gründe für den Wechsel zu JumpCloud Directory Platform

Fulfilled the MDM and SSO requirements of the business

Vorteile

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Nachteile

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

JumpCloud is the best priced for all the features.

Vorteile

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in.
If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage.
They keep adding features as well, like recently added management of Bitlocker.

Nachteile

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Vorteile

JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.

Nachteile

I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier.

Vorteile

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Nachteile

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.

Vorteile

JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.

Nachteile

I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.

Vorteile

The policy and directory features stand out. You can easily add a machine and take it away when necessary.

Nachteile

There is some functionality that I sometimes spend a lot of time to get working properly.

Vorteile

Easy to manage companies remotely, and also when configuring computers.

Nachteile

Little bit price, when need only for authentication.

Vorteile

Jumpcloud is a great alternative to Microsoft Active Directory, I've rolled out JC at several firms and enjoyed the simple to use and easy to deploy, yet powerful service they provide. A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Nachteile

not much to add here, it does what its supposed to do.

Vorteile

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Nachteile

Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

In Betracht gezogene Alternativen

Duo Security und Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Availability of 10 free users forever.

Vorteile

SSO specifically for the Mac. Improving MDM.

Nachteile

Third party MDM integration and agent implementation is painful

Vorteile

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Nachteile

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Vorteile

We like the ease of use for deployment and managing users in one place. We like the ability to add apps easily to single sign on

Nachteile

MDM for IOS/Android is Missing the mark. Jumpcloud is also missing several "one click" options to enable single sign on for some apps like Meraki etc.. I would expect a of an API solution for things like Meraki. The MDM options overall are lacking as in I am not able to push WIFI config via MDM which I consider a basic task.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Ease of deployment.

Vorteile

Jumpcloud offers 10 users free, forever!

Nachteile

Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

After much investigation, I found that neither Ping or Okta could completely replace an on-prem AD server. Azure AD is much more difficult to use, especially in a mixed environment like we have.

Vorteile

User and password management is very easy to implement

Nachteile

Not sure what to put here but I didn't find thing which I can put here

Vorteile

As IT admins for a K-12 school, we like to be able to map different software solutions to our users to manage licenses and to leverage SSO.

Nachteile

The lack of CSV exports for admin data and having to rely on the API. The API works well so that is not an issue but not all admins are able to leverage it.

Vorteile

No on-prem to deal with. Pretty GUI that also I don't have to deal with.

Nachteile

Starting to get fragmented with different pricing tiers.

Vorteile

JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce. The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.

Nachteile

There are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice.

In Betracht gezogene Alternativen

OneLogin

Vorteile

I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password.

Nachteile

It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days

Vorteile

JumpCloud suited our needs as it solved our lack of IT team time. Constant improvements and new features, nicely designed, nice interface, clear, easy to use. Integration was seamless. Eases our central administration problems and increases efficiency. Aggregation of user directories neatly into one place, great.

Nachteile

I would appreciate more features for MDM, but that's a detail. We were satisfied with the software overall and found no problems.

Vorteile

I like the ability to manage our user's devices, and secure their data if the device becomes lost or stolen.

Nachteile

It takes a lot of time to learn the ins and outs of the platform, and training or advanced support costs extra.

Vorteile

MFA, SSO, RADIUS and System/User management

Nachteile

Need more analytics and mass user updates

In Betracht gezogene Alternativen

Duo Security und Okta

Warum JumpCloud Directory Platform gewählt wurde

Easier better interface and more features

Gründe für den Wechsel zu JumpCloud Directory Platform

Pricing

Vorteile

We were looking for a tool to help us enforce 2FA on some servers. JumpCloud was a solution that was easy to use, easy to manage, and perfectly fit our needs

Nachteile

We had some hiccups getting MDM set up and ended up pushing that deployment until next year.

Vorteile

The ease of user creation and device deployment

Nachteile

Better mdm profiles and control. needs to be more advanced and closer to JAMF or Mosyle for us to choose JC as our MDM.
User Group management syncing with Google groups would be great.

Vorteile

I love the single source of truth in a cloud-native platform. For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems. Also... dead simple ssh with mfa on Linux... MIND BLOWN!

Nachteile

Currently, there is no support for device management on Chromebooks or Android.

In Betracht gezogene Alternativen

OneLogin und Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

JumpCloud had the features of the competitors I wanted, plus the device management features the others did not have. In the end I have ONE tool that does what it would take TWO tools to do with another platform.

Vorteile

Good support team, constant updates and excellent user management

Nachteile

Not always easy to authenticate - authenticator needs to be downloaded as a seperate app, and sometimes it expires within seconds even though you have just tried to log in utilizing it. Won't always integrate with "competitors" such as rippling...

Vorteile

Easy to add to your Windows/Apple devices to manage hardware and SAAS resources

Nachteile

Updating the Admin password sometimes has its issues and could be improved

Vorteile

Easy to roll out and implement, whether you are considering to go totally cloud or looking for a SSO for web based services.

Nachteile

The small businesses that I work with have used the free user/device model successfully. Though once they grow past the limit, the cost is quite steep to fully buy into the cost structure. I wish there was a middle ground to transition small business into a more cost effective growth model.

Vorteile

How often new features come along, and the ease of use.

Nachteile

There weren't many features available at first.

Vorteile

As I worked on AD before. To be able to manage Mac and Windows together is great. Also to manage at home End Users. As well. Unlike on-prem AD.

Nachteile

JumpCloud does not have remote access to systems.

Vorteile

I love the fact this this is an online solution to your old traditional way to manage computers from internal servers. It branches outside your office to anywhere you want to do work.

Nachteile

Some of the function setups are not that user friendly. Policies are a headache when selecting what to configure. It's not easy to go back where you left off. Sometimes you have to scroll down a long list of configurations to get back to the location that you last left off from.

Vorteile

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

Nachteile

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication

Vorteile

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option... And constant service improvement, which is very important in the software industry.

Nachteile

Reliability of RADIUS service, addition of remote control.

In Betracht gezogene Alternativen

Okta

Vorteile

Easy to manage web interface with clear categories and policies.

Nachteile

Client installation on PCs was more complex than I would have liked.

Vorteile

I really like how easy it is to manage, lock, and reset employee devices remotely.

Nachteile

I wish that LDAP features were a bit more affordable. Then we would implement that to a few of our other resources where authentication is currently done through our Google Workspace OAuth.

Vorteile

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

Nachteile

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

To have a directory in the cloud and SSO with splash page was perfect and everything I was looking for. I have it connected to most of my major programs and since the agent was added to the systems icons I can easily get to my programs. It as been revolutionary in saving time and money.

Vorteile

Cross platform
Full SaaS
It works
Remote commands

Nachteile

Integrating more 3rd parties for SSO, sometimes AV's dont like the powershell jumpcloud runs and blocks it.

Vorteile

It is easy to use as an admin to change passwords, add SSO groups, add users

Nachteile

I don't feel the MDM is up to speed with others available at this time.

Vorteile

Endpoint management and the large saml support

Nachteile

Endpoint management is not bulletproof
integrations arent the easy and documentation is too general

Vorteile

It is really up-to-date to latest technologies and protocols, so that security is at its best. Being SaaS it is easy the deployment. It is an excellent choice to replace local ADs.

Nachteile

Documentation is not easy to surface. The interface could be much better, as well as some functionalities such as export/import groups.

In Betracht gezogene Alternativen

Google Workspace

Gründe für den Wechsel zu JumpCloud Directory Platform

It provided device management over multiple OS: Windows, Linux and Mac

Vorteile

love the ease of use for baseline functions and that we do not have to run our own AD internally

Nachteile

some of the functions are clunky, and reporting could be better.

Vorteile

As a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution.
Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features.
I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.

Nachteile

As it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.

Vorteile

While JumpCloud may not have all the bells and whistles, what it does do, it does well. Super easy to use with a Google GSuite environment.

Nachteile

I wish SSO was beefed up a little more. Some nicer integrations would be great, but it is possible that there are partnerships with larger DaaS providers that were made exclusive and they can not get access to.

In Betracht gezogene Alternativen

Okta