UserGuiding
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Highly recommend. Fantastic user onboarding product.
The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code.
The online help documentation they provide is fantastic to get you up and running in minutes.
Vorteile
UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.
Nachteile
I would have to say that onboarding for a small business the cost can be a little high but worth it.
Gründe für den Wechsel zu UserGuiding
Not withstanding the price I found the tooling, documentation and onboarding some much better with userguiding.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
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Best Quality of Service and Easy to use Product
Since the first day I started using it, I was able to warm the product immediately because it was easy to use with its User-Friendly environment. I made an on-boarding pages for 2 sites in total with this product. One of these sites was for an in-house website and the other was for an off-site website, the feedback of them were really good.
Vorteile
The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.
Nachteile
İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.
In Betracht gezogene Alternativen
UserlaneGründe für den Wechsel zu UserGuiding
We chose a company that can provide direct communication because of being a company originating in Turkey At the same time price performance is also very successful.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Excellent tool for product tours and check-lists
Creation of product tours (guides as they call it), check-lists, NPS and new features communication.
Vorteile
I love the fact that we can create product tours and communicate about new features very easy. The cherry on top of the cake is that we can use those tours in the check-list.
Nachteile
So far so good, I have no negative comments about UserGuiding.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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UserGuiding is the voice of your product, onboarding your users!
We are using UserGuiding on our webapp for first onboarding of our customers. We give a short intro about our product and take them on a product onboarding journey designed on Userguiding.
The completion rate of the guides we created a very decent as well.
Vorteile
The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM.
Nachteile
Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Awesome Robust Onboarding solution
If you are looking forward to creating a solid onboarding experience this should be your go-to solution. Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required). It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience.
Vorteile
Awesome usability. You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support. Continuously adding new features and releases to improve the customer experience.
Nachteile
Simply none. The features enable your team to create an onboarding experience within minutes while the solution's analytics give you the necessary feedback to iterate whenever necessary
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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The most advanced onboarding program that I use to train existing and new employees
Create and track the performance of guides with Analytics available on this app.
Vorteile
Firstly, I like how it is easy to sign up and start using UserGuiding without complex procedures.
I like how it is easy to create high-quality guides with the help of Google Chrome Extension. That way, no coding is needed to create guides with UserGuiding.
Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc.
Nachteile
14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Complex features explained easily
I used it to create a walkthrough of the result page of our product. This page contains a lot of powerful tools and analytics which were not used by users due to their complexity at first sights. UserGuideng fixed that for us.
Vorteile
Very easy integration, in just a few minutes you are up and running. Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.
Nachteile
I have not found anything I wouldn't like so far.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Let's create interactive user guides with UserGuiding
UserGuiding allows me to develop guides and create user actions to determine the guides that they will be shows orderly.
Vorteile
Firstly, I like the way UserGuiding has a simple deployment architecture that does not involve third parties.
Another added advantage is that UserGuiding does not involve coding while creating guides.
Nachteile
So far I have not come across a thing that annoys me at all.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
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No Code = No Problem 🤓
We implemented UserGuiding into https://juphy.com and solved onboarding issue just in 1 day. It's a unique solution. Although we are a technology-focused team, we decided to use UserGuiding because of their smooth, easy to learn user experience. We do not need to deal with complicated user guiding development any more :) Sometimes, No Code = No Problem.
Vorteile
Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).
Nachteile
UserGuiding promotion logo for the non-white-label package is too big and colorful, it may be smaller and colorless(Black&White)
