UserGuiding

Vorteile

We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :)

Nachteile

The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu UserGuiding

Vorteile

UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application.

Nachteile

I would have to say that onboarding for a small business the cost can be a little high but worth it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu UserGuiding

Vorteile

Easy to use without any code implementation

Nachteile

less functionnality i would like if add possibilty to insert audio like we inject a text

Vorteile

UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control.

Nachteile

The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views.

It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears.

Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide.

In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen.

Vorteile

It's easy to build and it has a lot of onboarding documents and videos.

Nachteile

The price is a bit high. It would be great there is a free plan and feature based pricing.

In Betracht gezogene Alternativen

Warum UserGuiding gewählt wurde

Zuvor genutzte Software

Vorteile

Fairly easy to use and a lot of functionalities for developers to build on.

Nachteile

Less skilled people (non-devs) would struggle with implementation and customisation to fully benefit all the features.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu UserGuiding

Vorteile

The best thing about software is being User-friendly environment, really easy to use with GTM. The configurations or changes that you make on site directly effects which is really useful to improve and maintain. The User Interface is also great. Also I cannot pass over the concern of staff they are helpfull as much as they possible.

Nachteile

İ havent found any cons about this software, almost everything is perfect, also when i face a problem with custom configrations, the staff immetidiately intereferes the situation.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu UserGuiding

Vorteile

I love the fact that we can create product tours and communicate about new features very easy. The cherry on top of the cake is that we can use those tours in the check-list.

Nachteile

So far so good, I have no negative comments about UserGuiding.

Vorteile

As a digital marketer, I don't have much coding experience and User Guiding enables me to create and use onboard flows without technical knowledge.

I used to use multiple tools to segment my users according to their needs, browsing behaviors and geographical locations. I can simply say User Guiding is all in one tool to segment your customers correctly.

Lastly, with the help of NPSs, I clearly see our customers' and leads' opinions, product experiences and their thoughts about us so that act according to the feedback we collect thanks to User Guiding.

Nachteile

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Vorteile

- Easy to create guides
- Targeting is so flexible, we can have different guides for different sets of people
- Customer success is incredibly helpful. They know our product better than us.
- UI is very intuitive.

Nachteile

- Sometimes it takes an nondeterministic time for the guide to be effective. Not a big problem.

Vorteile

O User Guiding é uma ferramenta incrível para empresas que precisam melhorar a experiência dos seus usuários durante a adoção do software ou até mesmo para fortalecer o relacionamento posterior com modais, anúncios e demais mensagens in-app . A instalação, apesar de exigir acessar o código, é simples e depois disso dificilmente será necessário ajuda de algum desenvolvedor. Quase tudo é feito visualmente, "gravando" seu uso e escrevendo o texto dos balões.

Nachteile

O grande ponto fraco são as análises. Atualmente, poucas métricas são disponibilizadas pelo software e a visualização é limitada. Pelo menos você consegue baixar o CSV para fazer uma análise "na unha". Além disso, as integrações nativas ainda são limitadas e poucos eventos são enviados, até o momento.

In Betracht gezogene Alternativen

Vorteile

We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features.
Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

Nachteile

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon.

Vorteile

Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use.

It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern.

Customer success and service has also been fantastic. Great group of people to work with.

I highly recommend this tool.

Nachteile

There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

Vorteile

The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM.

Nachteile

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Vorteile

UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Nachteile

No mobile support, but it’s not a big deal.

Vorteile

UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends.

Nachteile

It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem.

Vorteile

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live.

Nachteile

There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent.

Vorteile

This is literally crazy!
You can show how your product works to your customers in less than 30 seconds!
The team is so great and clever so that you can reach them anytime you like,
Excellent customer service.

Nachteile

I am using it for a month
None, so far.

Vorteile

Before UserGuiding, we've tried a few other user onboarding software to increase our free trial conversion. Others had problems with multi-page onboarding flows and iframes. UserGuiding team helped me implement it quickly and I had everything working in only a few days. Great support team!

Nachteile

Currently it lacks integrations with other analytics tools we use.

Vorteile

Awesome usability. You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support. Continuously adding new features and releases to improve the customer experience.

Nachteile

Simply none. The features enable your team to create an onboarding experience within minutes while the solution's analytics give you the necessary feedback to iterate whenever necessary

Vorteile

Firstly, I like how it is easy to sign up and start using UserGuiding without complex procedures.

I like how it is easy to create high-quality guides with the help of Google Chrome Extension. That way, no coding is needed to create guides with UserGuiding.

Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc.

Nachteile

14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good.

Vorteile

This is completely insane! In less than 30 seconds, you can demonstrate how your product works to your consumers! The team is so talented and resourceful that you may reach out to them at any moment. They provide excellent customer service.

Nachteile

They don't have a live chat option on their website, but their team replies swiftly via email and works to resolve your issues as rapidly as possible.

Vorteile

Ease of use for single side web pages, but difficult for Cloud based web sites.

Nachteile

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen. To see the button (relevant for UserGuiding) the user has to scroll down quiet a bit.

Vorteile

This software is very straightforward and is very easy to use. Userguiding helps us make sure we guide and assist our potential customers on how to get the most value from our software.

Nachteile

I couldn't find anything that I don't like about the software functionally or user experience-wise.

Vorteile

our growing retantion rates suprised me.

Nachteile

I couldnt find anything to improve in the future

Vorteile

The software is easy to use and understand, it works really well and I have been using it for on boarding programs and can't be happier with the use.

Nachteile

I software has a lot of glitches though needs to update.

Vorteile

It was very easy to implement. It only takes few minutes to add your first guide in your website.

Nachteile

Needs more functionality and feature to make customization.

Vorteile

Easy to use and implement in online app
Great, fast, helpfull support
Possible to create assistant
Lightweight
Enough in customization

Nachteile

Not ready for mobile
Emoji in old style

Vorteile

They made it so easy to start trying it out

Nachteile

Well, I imagine I am a middle ground user. I am good with tech and have a wide variety of experience...but I am not a programmer and don't have enough depth to maybe understand everything. I couldn't believe how easy it was to get started and have vision...but going deep quickly is more difficult and maybe that shouldn't be a con and should just be normal and a truth for all software like this for now since they are really just in their infant stages to my understanding as an industry.

Vorteile

I liked the value offered for the price, as well as the features and the ease of use.

Nachteile

Design and feeling needs to be improved. More options for the checklists design would be great.

Vorteile

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking. Also the UX is very nice.

Nachteile

Some of the implementation was a little hard because of our lack of technical knowledge. This was however made but by the awesome customer service who are always ready to help you!!

Vorteile

With userguiding it is very easy to set up tutorials and so on to make onboarding processes and to guide your users in a very easy and motivational way.

Nachteile

In the beginning there is a learning curve. But after you did your first steps I becomes easier and much more faster to get your userguiding done.

Vorteile

The product is easy to use and integrate into your own website to ensure smooth onboarding. It saves you from hours of coding, email, and discussions with your team about fast releasing internal walkthrough.

Nachteile

Nothing really, the team is supportive and reactive, and if you need something, they are there for you.

In Betracht gezogene Alternativen

Vorteile

It is very intuitiv and easy to work in. The attributions and segmentations works so good and easy to setup.
The chrome extension is also easy to install and use.

Nachteile

None at all. It works was we expected and to a very interesting pricing.

Vorteile

It's pretty simple and easy to use and the whole process is really just intuitive. There's nothing much too complicated about it.

Nachteile

I didn't use their customer support so don't know about that. But my first experience with them was genuinely good.

Vorteile

Easy to setup and cheaper than other systems.

Nachteile

In out conpany we need to keep track on how far a user is in the guide-steps. Right now all users get the guide on every log in. We havent figured out how to send userid so userguiding dont start if guide is completed.

Vorteile

I especially liked how the product provides several ways to create content, easily.

Nachteile

We needed help for advanced integration, and the team helped us in a short time.

Vorteile

It's easy and the support team is incredibly responsive.

Nachteile

It doesn't allow some of the features of the more expensive products. However it absolutely delivers on what it promises.

Vorteile

The design and interface is very friendly. With a good text and a few clicks you already have the first steps of your interactive guide.

Nachteile

For the moment I like everything. Maybe what I would like is for the software to be available in Spanish.

Vorteile

Its User friendliness in creating the guides

Nachteile

Not so much customization option on the layout of the guides

Vorteile

Very easy integration, in just a few minutes you are up and running. Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.

Nachteile

I have not found anything I wouldn't like so far.

Vorteile

Well rounded, lots of capability. Integrates well with all our custom applications.

Nachteile

Administrators require a Chrome plugin for creating guides

Vorteile

Requests almost none of the development team's hours, just the setup code and that's all. If you have GTM already set up, you don't need this as well.

Superior support, always received good intention signals and very intuitive on understanding where I need help.

Nachteile

Mobile SDK was definitely one of the things what I was searching for.

Vorteile

User guide pop ups and it’s relatively simple to understand & use

Nachteile

Buggy and slow or even non existent customer support. Emails that don’t get response.

Vorteile

Firstly, I like the way UserGuiding has a simple deployment architecture that does not involve third parties.

Another added advantage is that UserGuiding does not involve coding while creating guides.

Nachteile

So far I have not come across a thing that annoys me at all.

Vorteile

The software works really well, is easy to use and can really be effective. The customer support was a great help to us. Very user friendly, simple, effective. The software is also really cheap.

Nachteile

The software does have few glitches and bugs which need fixing.

Vorteile

The ability to pick & choose the different kind of guides is the best thing about this software. Also, the feature about segmenting & customizing guides to different kinds of users.

Nachteile

It has a slightly high learning curve, the UI isnt the most intuitive.

Vorteile

I have been using user guiding and so far have been working really well. I like using it because it is easy to use and very relevant, our onboarding system works really well now.

Nachteile

Nothing, but there are some glitches in software.

Vorteile

Just started using the product and it was very easy to set up. The functionality is made easier by using the chrome extension.

Nachteile

A bit pricey but still cheaper than a lot of the competitors.

Vorteile

Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

Nachteile

UserGuiding promotion logo for the non-white-label package is too big and colorful, it may be smaller and colorless(Black&White)