BMC Helix ITSM
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- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
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Review of Remedy
it allows us to obtain statistics on the number of tickets opened in the different groups created in the software.
Vorteile
Remedy is a good tool that allows us to follow up with clients on problems experienced by them and we can see how many times this client has had the same problem.
Nachteile
We use templates in the version we have and the main problem with templates is that they are duplicated by the number of groups we are assigned to.
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Mehr Details anzeigen
I have used Remedy to track Tech Help Desk requests for years.
automation of documentation and communication from my help desk. They have resolved with the new versions what complaints I had about scalability between multiple help desks and user groups, and the reporting required.
Vorteile
The tech user interface is intuitive and follows a logical thought process. Remedy is feature-rich, and can be configured to do exactly what I want, when I want it done. The reporting is capable, and has commonly needed reports as defaults. My techs spend a minimal amount of time documenting, and therefore most of their time helping customers. Remedy creates tech reminders, sends progress notification email to customers and generally does what a great managerial assistant would do.
